When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
DUFL leaders pride themselves on providing customers with an exceptional experience, a white-glove service without the luxury price tag. The company uses Sales Cloud and Service Cloud to manage accounts and track activity so it can keep current customers happy and win new customers.
Luxe’s support team has shrunk response times by 40% since using Salesforce — and revved up business. Thanks to that ultra-fast service, its customer base is now growing at an astounding 50% per month.
Moving to the Salesforce platform set up this music company for success. “You have a lot less to worry about as you scale, and it costs us 5x less than on-premises,” says Chris Record, VP of Sales Tech Operations.