When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
Luxe’s support team has shrunk response times by 40% since using Salesforce — and revved up business. Thanks to that ultra-fast service, its customer base is now growing at an astounding 50% per month.
Moving to the Salesforce platform set up this music company for success. “You have a lot less to worry about as you scale, and it costs us 5x less than on-premises,” says Chris Record, VP of Sales Tech Operations.