This retailer used Salesforce to build apps that give online shoppers a highly personalized experience. By getting to know customers in the digital space, ALDO makes in-store visits more personal, too.
Originally a brick-and-mortar retailer, adidas quickly became an ecommerce champion. How? By prioritizing the digital experience and investing in a suite of Salesforce products that allow the company to get much closer to consumers.
When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.