This retailer used Salesforce to build apps that give online shoppers a highly personalized experience. By getting to know customers in the digital space, ALDO makes in-store visits more personal, too.
Originally a brick-and-mortar retailer, adidas quickly became an ecommerce champion. How? By prioritizing the digital experience and investing in a suite of Salesforce products that allow the company to get much closer to consumers.
Applying Chatter to the collaborative price-quote process has cut turnaround time to 24 hours. Previously, price quotes took “anywhere from 48 to 72 hours and hampered our ability to compete,” said Heather Peterson, Senior Business Systems Analyst.
Salesforce has made Belly “far more efficient than we could ever imagine,” says Jeremy von Halle, Director of Sales Enablement. Today, its solutions for contracts, quotes, and billing are all automatically aligned.
This wine curator identifies its best customers by cleaning up dirty data so it can zero in on new opportunities. With Salesforce, its sales productivity jumped 30%, and campaign delivery rates rose 9%.