When Johnny Negrete was diagnosed with autism at the age of 4, his family was struggling to communicate with him. “Nobody knows how to parent to begin with. How do I become an expert on autism at the same time?” asked Johnny’s father. As overwhelmed parents, he and his wife didn’t know where to turn for help until they found Easterseals Bay Area.
“If you are a family with a child with a disability or autism, you already have your hands full without worrying how you can afford or access services,” said Robert Van Tuyl, Chief Innovation Officer at Easterseals Bay Area. “We are working to make care seamless for families — from the point of referral to treatment and any step in between — focusing on providing the best care possible for every child and young adult.”
As one of the more than 70 global Easterseals affiliates, Easterseals Bay Area wanted to help more kids like Johnny and — with autism diagnoses on the rise, and states increasingly adopting legislation that requires insurers to provide behavioral health services at home — the organization is getting the opportunity as more and more people are turning to it for help.
To meet the demand, Easterseals Bay Area management knew it needed to be faster, more agile, and more efficient with everything from referrals to billing to scheduling. For Van Tuyl, that meant making new investments in technology, abandoning old manual processes that were slowing down care, and limiting the company’s ability to scale. “We wanted to pioneer new capabilities so clinicians could spend more time with families and more time helping patients than tracking down addresses or filling out spreadsheets,” he said.
That’s when company leaders turned to Salesforce. Salesforce Health Cloud provides Easterseals Bay Area staff with a complete view of each patient over time — everything from tracking appointments, to conversations between families and care teams, to measuring progress toward health goals. “We need to be able to see all of the important factors when providing services,” said Van Tuyl. “That includes the traditional questions about what medicines they’re taking, sleep and diet trends, and also what is happening in the family. Can we measure and take all of that into account? With Health Cloud, we can.”
Van Tuyl sees Health Cloud as an all-in-one solution for patient engagement, going beyond electronic health records to put patients at the center of everything the company does. It unifies the entire network of more than 3,600 practitioners, 600 employees, and over 3,500 clients. It works across the entire care cycle, allowing Easterseals Bay Area to deliver more efficient services and improve the quality of long-term patient experiences. And it gives the company the means to achieve the integrated patient experience that management strives for.