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Successful vaccine management requires the orchestration of policy and procedure.
Lake County uses customer relationship management to orchestrate vaccine management.
McMillan-Wilhoit and team selected strategy and technology partner Slalom to deploy the Lake County AllVax Portal, an online vaccine registration and orchestration system deployed on the Salesforce Customer 360 Platform for Government. The platform acts as a single source of truth for Lake County community members that guides them through the process, step by step:
Step 1: Community members enter the AllVax portal via Experience Cloud, where they are prompted to create a profile and get answers to frequently asked questions via articles and information served up by Knowledge:
AllVax serves as a comprehensive portal for Lake County employees, too.
MuleSoft’s API capabilities facilitate data sharing and integration with state and federal systems automatically (think: percentage of vaccines administered or adverse event reports) reducing the amount of manual data entry work that might have otherwise taken up time and energy. Tableau offers advanced data analytics tools, which LCHD can use to determine inventory status, spot trends, pinpoint catalysts, and inform resource planning as vaccination phases continue to broaden.
“It’s an efficient, flexible system with a human-centered design that allows us to accommodate sudden changes in policy or procedure in an integrated way,” said McMillan-Wilhoit.