“The fact that Salesforce makes so much information available, not just internally but from the community, has been a huge factor in our success in making efficient progress in our delivery.”
As Macy’s prepared to roll out the new HR platform, the HR team chose a Premier Success Plan to provide an additional level of support. This has helped assist Macy’s and its integration partner through the implementation, as well as Salesforce admins as they become familiar with the system.
“What I enjoy about Salesforce is that there is a wealth of knowledge, support and skills that we get through the Success community, online training and our Success Manager without even having to reach out,” said Kueper. “That whole network differentiates Salesforce from many others. We don’t even have to call support or submit a ticket; the technical knowledge, tips and tricks are available in many ways.”
Even when Macy’s has experienced issues with its network or firewall — technical issues not related to Salesforce — the Premier Success team follows up and pursues the case until resolved, Kueper said.