Marketing Cloud, Trailhead...
Mitel makes better business decisions with Salesforce.
The quality and efficiency of customer engagement differentiates the business.
Explore the products that are helping Mitel grow.
Salesforce offers the platform, tools, and resources for success.
An online partner portal and mobile capabilities keep internal and external sales teams engaged.
Workflows help field and central support staff stay connected.
Once a customer is onboarded, they receive responsive support from customer service and customer experience teams via Service Cloud. From there, Mitel has worked to build a workflow process which can leverage the benefits of Field Service Lightning as well as its own platform for communications and collaboration. As a result, scheduling appointments, sharing information, and keeping field and central support staff connected can all happen faster and more efficiently. With a footprint spanning more than 100 countries, this capability accelerates Mitel’s ability to serve customers or channels most effectively based on location, capability, and availability.
Salesforce users across the business are also harnessing the wisdom of the crowd by posing questions and sharing insights on Chatter, and learning more about Salesforce with Trailhead. “Trailhead is a great initiative,” said Durow. “It’s been a great resource for my team and really helpful in developing their skills and knowledge of Salesforce.”