Quiksilver is a Trailblazer

Quiksilver catches the customer experience wave — both online and in-store.

 

Quiksilver uses Commerce Cloud to hit double-digit growth in one year.

Quiksilver adopted Commerce Cloud’s unified commerce approach to merge silos, refocus resources, and prioritize the consumer experience. They launched in 14 countries in less than 6 months and saw immediate success.

Originally focused solely on athlete and event promotions, Quiksilver chose Commerce Cloud to embrace a new model of business that prioritizes the consumer. With our help, they adopted a unified commerce approach that broke down channel siloes, redistributed resources, and made the customer experience their number one priority — especially in stores, where they introduced mobile POS and exciting digital innovations.

Quiksilver launched Commerce Cloud in 14 countries in under six months, and saw immediate success. In the first year alone, they grew double digits — even hitting triple digits with two of their brands.

 

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