Rupert wants to send his wife a bunch of her favourite flowers for their anniversary, but he’s on the other side of the Atlantic in back-to-back meetings. A quick email to his Lifestyle Manager at Quintessentially Lifestyle, and the flowers are on their way. Thanks to Salesforce, the Lifestyle Manager already knows what flowers to order and when and where to send them. Paul Drummond, Co-Founder of Quintessentially Group, comments: “We make a promise to deliver a responsive service 24/7/365. We can only keep that promise with a good service delivery platform – and that platform is Salesforce.” As a luxury lifestyle management service for high net worth individuals, Quintessentially Lifestyle receives 100,000’s of requests every year. Every one of these requests – whether it originates from the company’s online portal, email, mobile app or a phone call - is logged and managed via Service Cloud, along with the details of more than 50,000 suppliers. This centralised approach doesn’t just provide Quintessentially Lifestyle with a single view of its Members; it provides a single view of its business performance too. As Dan McBeth, Global Head of Technical Operations at Quintessentially Lifestyle, explains: “By gathering data on every Member interaction across multiple channels, we can see what resources we need to fulfill requests. This helps us forecast capacity and maximise efficiency.” Quintessentially Lifestyle offers a global, multilingual service to its travelling Member base. Salesforce helps to deliver a consistent customer experience by offering all global staff a single view of a Member at any given time.