Cross-team Collaboration at EPAY Makes Dollars and Sense
To deliver an extraordinary customer experience, you need to start looking at your business in an extraordinary way. To successfully deliver an integrated end-to-end experience, EPAY made the jump to Salesforce so that everyone from Sales to Engineering to Marketing could be coordinated on one platform. Marketing could move out of spreadsheets, Sales finally had a pulse on incoming business, and even developers were tracking their work in Salesforce for the whole company to see. That visibility led to a better understanding of their prospects and customers and brought with it more leads and higher revenue.