Meet Data 360 Headless
Extend trusted business context to any agent, app, or surface beyond Salesforce. Your teams move faster, your agents perform better, and your data stays trusted everywhere you work.
One trusted context. Any agent. Any surface.
Most AI models have to guess about your customer data. Not with Data 360 Headless. The business context you’ve built over years — your data, logic, relationships — now travels to any agent, on any surface. No new start. Just AI that runs on your single source of truth from day one.
/trusted context
Deliver trusted business context to any surface, seamlessly
Your teams don’t work in one place. Your data shouldn’t either. With full API coverage, you can stream real-time, pre-mapped CRM context directly to the apps, agents, and UIs they already use. Agents store and retrieve the memory of past interactions and context on every surface, so every response is more informed than the last.
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Turn any agent into an expert on your business
With no context, answers become best guesses. Connect every autonomous agent with your unique business context and real-time data with the Data 360 MCP Server, and guide nuanced decision logic and sequencing with prebuilt agent skills.
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Scale confidently with an open, governed foundation
Your Data 360 governance travels with your data, automatically enforced across every surface, every step of the way. And getting set up is easier, with agentic data mapping, configuration, and beyond. Open, governed, and built to scale.
Built for every team. Ready for every use case.
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Serve customers everywhere
Your customers don’t all live in one place. Meet them in the apps, portals, and devices they actually use, with AI that knows their full context.
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Empower every sales team
Give every seller, field technician, and financial advisor contextual AI. Real-time signals, meeting prep, and next best actions, delivered in Slack, Teams, or any tool they work in.
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Develop on any stack
Connect any AI framework, model, and custom interface to your enterprise data and ship in minutes with the APIs, MCP tools, and prebuilt skills your developers need.
/governance
Deliver compliant experiences
Power compliant, custom-branded experiences on any surface, with permissions enforced at the source and enterprise-grade governance baked in.
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More questions about Data 360 Headless?
Salesforce Data 360 (formerly known as Data Cloud) is the real-time data engine that powers the entire Salesforce platform. It unifies fragmented data from every source — including external data lakes, websites, and legacy systems — into a single, trusted "Customer 360" profile. By providing a "Zero-Copy" architecture, it allows your teams to access and act on massive amounts of data instantly without the need for complex moving or duplicating. It serves as the essential data foundation for Agentforce , ensuring your AI agents and automated workflows always have the most accurate, up-to-date customer context.
Data 360 Headless means the API is the UI — any AI tool, app, or assistant can access the full power of Salesforce without ever opening a browser. Whether your teams are working in Slack, ChatGPT, Teams, voice interfaces, or a custom-built app, Data 360 delivers rich, unified customer context directly to those surfaces via API.
No. Data 360 Headless is built on MCP (Model Context Protocol), an open standard that lets any compatible AI tool — Claude, ChatGPT, Copilot, and more — connect without custom coding. A pre-built library of agent skills means your AI arrives already trained on your business, not starting from scratch.
No. MCP (Model Context Protocol) access is included with Enterprise Edition and above — there's no separate SKU required. Data 360 MCP Server will use your existing API limits. Flex Credits apply when you invoke Agentforce actions, run Data 360 queries, or use Prompt Builder.