{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/de\/blog","author_name":"Dra\u017eena Ivi\u010di\u0107","author_url":"https:\/\/www.salesforce.com\/de\/blog\/author\/dra-ena-ivi_i_\/","title":"Service Cloud Voice: Intelligente Integration von Technologie in Serviceprozesse","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"RJ8cosqaqa\"><a href=\"https:\/\/www.salesforce.com\/de\/blog\/service-cloud-voice\/\">Service Cloud Voice: Intelligente Integration von Technologie in Serviceprozesse<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/de\/blog\/service-cloud-voice\/embed\/#?secret=RJ8cosqaqa\" width=\"600\" height=\"338\" title=\"&#8222;Service Cloud Voice: Intelligente Integration von Technologie in Serviceprozesse&#8220; &#8212; Salesforce\" data-secret=\"RJ8cosqaqa\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/de\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/de\/blog\/wp-content\/uploads\/sites\/7\/2023\/06\/DHL_ContactCenter.jpg","thumbnail_width":768,"thumbnail_height":432,"description":"E-Mails, Chatbots, soziale Medien, Messenger Services oder der klassische Anruf \u2013 Kunden kommunizieren heute auf unterschiedlichste Art und Weise mit Unternehmen. Im Kundenservice bleibt allerdings f\u00fcr die Mehrzahl der Kunden das Telefon nach wie vor das Kommunikationskanal der Wahl: 80 Prozent"}