{"id":12381,"date":"2025-04-23T11:20:00","date_gmt":"2025-04-23T11:20:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12381"},"modified":"2025-06-05T08:11:12","modified_gmt":"2025-06-05T08:11:12","slug":"ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/","title":{"rendered":"KI-Agenten: Kundenservice der Zukunft \u2013 mit Laura Traverso von Slalom"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KI-Agenten: Kundenservice der Zukunft? \u2013 mit Laura Traverso von Slalom | Prompt zum Erfolg\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/lRqahdIchLI?start=2119&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Wir setzen bewusst auf den Ansatz <em>Human in the Loop<\/em>: Entscheidungen werden stets von Mitarbeitenden \u00fcberpr\u00fcft, bevor sie final getroffen oder automatisiert werden. Ziel ist es, Vertrauen in die KI-gest\u00fctzte Kommunikation aufzubauen und durch gezielte Automatisierung Freir\u00e4ume f\u00fcr komplexere Anfragen zu schaffen.<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Laura Traverso, Principal, Slalom<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Auf LinkedIn teilen (\u00f6ffnet sich in neuem Tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fde%2Fblog%2Fki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=KI-Agenten%3A%20Kundenservice%20der%20Zukunft%20%E2%80%93%20mit%20Laura%20Traverso%20von%20Slalom\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Auf Twitter teilen (\u00f6ffnet sich in neuem Tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=KI-Agenten%3A%20Kundenservice%20der%20Zukunft%20%E2%80%93%20mit%20Laura%20Traverso%20von%20Slalom&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fde%2Fblog%2Fki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Auf Facebook teilen (\u00f6ffnet sich in neuem Tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fde%2Fblog%2Fki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"KI-Agenten: Kundenservice der Zukunft \u2013 mit Laura Traverso von Slalom\" https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Au\u00dferdem erf\u00e4hrst du, welche Chancen und Herausforderungen bei der Integration von KI auf Unternehmen zukommen: Wie sich KI-L\u00f6sungen sinnvoll in bestehende Prozesse einf\u00fcgen lassen, wann sich der Zukauf lohnt \u2013 und wann es strategischer ist, eigene Systeme zu entwickeln. Und warum ohne eine solide Datenstrategie selbst die leistungsf\u00e4higsten KI-Agenten ihr Potenzial nicht entfalten k\u00f6nnen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-was-sie-in-dieser-folge-lernen\">Was Sie in dieser Folge lernen:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wie KI-Agenten den Kundenservice revolutionieren<\/li>\n\n\n\n<li>Warum Datenqualit\u00e4t der Schl\u00fcssel zu erfolgreichen KI-Projekten ist<\/li>\n\n\n\n<li>Wie Unternehmen KI sinnvoll integrieren, ohne bestehende Prozesse zu sprengen<br><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Wir setzen bewusst auf den Ansatz Human in the Loop: Entscheidungen werden stets von Mitarbeitenden \u00fcberpr\u00fcft, bevor sie final getroffen oder automatisiert werden. Ziel ist es, Vertrauen in die KI-gest\u00fctzte Kommunikation aufzubauen und&hellip;<\/p>\n","protected":false},"author":644,"featured_media":12382,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"68414f90c152ab7c99d76b3c","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[],"sf_content_type":[567],"blog":[450,515],"coauthors":[573,377],"class_list":["post-12381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-podcast","blog-service","blog-podcasts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>KI; Kundenservice; Human in the Loop: Chancen erkunden - Salesforce<\/title>\n<meta name=\"description\" content=\"https:\/\/www.youtube.com\/watch?v=lRqahdIchLI&amp;t=2119s Wir setzen bewusst auf den Ansatz Human in the Loop: Entscheidungen werden stets von\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KI-Agenten: Kundenservice der Zukunft \u2013 mit Laura Traverso von Slalom\" \/>\n<meta property=\"og:description\" content=\"https:\/\/www.youtube.com\/watch?v=lRqahdIchLI&amp;t=2119s Wir setzen bewusst auf den Ansatz Human in the Loop: Entscheidungen werden stets von\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-23T11:20:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T08:11:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/de\/blog\/wp-content\/uploads\/sites\/7\/2025\/05\/SF_AI_POD_Thumbnail_Spotify_Folge_24.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patrick Heinen, Kathrin Schober\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 Minute\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Patrick Heinen und Kathrin Schober\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/#\/schema\/person\/image\/9b6ebe96818c637502a2abec8fcbb5f6\"},{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/#\/schema\/person\/image\/ba8e443a44d797a26ea7d06f4a9ea0aa\"}],\"headline\":\"KI-Agenten: Kundenservice der Zukunft \u2013 mit Laura Traverso von Slalom\",\"datePublished\":\"2025-04-23T11:20:00+00:00\",\"dateModified\":\"2025-06-05T08:11:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\"},\"wordCount\":155,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/de\/blog\/wp-content\/uploads\/sites\/7\/2025\/05\/SF_AI_POD_Thumbnail_Spotify_Folge_24.jpg\",\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\",\"url\":\"https:\/\/www.salesforce.com\/de\/blog\/ki-agenten-kundenservice-der-zukunft-mit-laura-traverso-von-slalom\/\",\"name\":\"KI; 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