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From Hype to Impact: How a Leading Fashion Retailer Uses AI Agents to Transform Customer Service

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Retail is at a turning point: AI-powered agents are transforming how retail and consumer goods companies interact with their customers. But how do you move from hype to measurable impact?

In this webinar, you'll learn how a leading European fashion retailer successfully implemented Salesforce Agentforce in collaboration with PwC - achieving real results within just days: 424 conversations handled, 92% automation reliability, and only 6.7% escalated to human agents.

We'll explore key adoption challenges like pricing complexity, change management, and trust in AI - and demonstrate how the Salesforce Agentforce Builder enables businesses to launch intelligent agents in just minutes.

Speakers:

  • Nino Bergfeld, Director, CCO Retail & CG Lead, Salesforce
  • Filippo Favaro, Director, PwC
  • Sahan Perera, AI Technical Architect - Technology Consulting at PwC Belgium

We look forward to your registration!

Your Salesforce Team