{"id":2431,"date":"2026-08-14T14:00:00","date_gmt":"2026-08-14T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2431"},"modified":"2026-08-14T16:23:25","modified_gmt":"2026-08-14T14:23:25","slug":"agentic-enterprise-index-insights-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/de\/news\/agentic-enterprise-index-insights-2026\/","title":{"rendered":"Salesforce Agentic Enterprise Index: Zahl aktivierter KI-Agenten im Jahresvergleich fast verdreifacht"},"content":{"rendered":"\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Salesforce hat den <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise-index\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise Index 2026<\/a> ver\u00f6ffentlicht. Er basiert auf aggregierten KI-Nutzungsdaten der Agentforce Plattform und zeigt auf, wie Unternehmen, unter anderem Siemens und Pandora, KI-Agenten bereitstellen, nutzen und welche Ergebnisse sie mit ihnen erzielen.<\/p>\n\n\n\n<h5 id=\"h-wichtige-kennzahlen-im-uberblick\" class=\"wp-block-heading\"><strong>Wichtige Kennzahlen im \u00dcberblick:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zwischen Februar 2025 und April 2026 haben Unternehmen laut Agentic Enterprise Index die Zahl aktivierter KI-Agenten nahezu verdreifacht und die durchschnittliche Erstellungszeit um 53 % reduziert.<\/li>\n\n\n\n<li>Besonders der Einzelhandel profitiert: Mit dem Einsatz von KI-Agenten hat sich das Wachstum der Onlineums\u00e4tze vervierfacht.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2461-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"536\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024\" alt=\"The Shopper Agent Advantage\" class=\"wp-image-2461\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"2461-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024\" alt=\"The Shopper Agent Advantage\" class=\"wp-image-2461\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1360px) 100vw, 1360px\" \/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gleichzeitig w\u00e4chst das Vertrauen: Die w\u00f6chentliche Nutzung von KI-Agenten durch Mitarbeiter:innen hat sich verdreifacht.\u00a0<\/li>\n\n\n\n<li>Der Agentic Enterprise Index zeigt: In kundenorientierten Chats l\u00f6sen KI-Agenten inzwischen sieben von zehn Anfragen, ohne an menschliche Mitarbeiter:innen zu \u00fcbergeben.<\/li>\n\n\n\n<li>Obwohl sich im untersuchten Zeitraum der Anteil an Servicef\u00e4llen, die \u00fcber KI-Agenten angesto\u00dfen wurden, um das 170-fache erh\u00f6ht hat, ist der Anteil an Servicef\u00e4llen, die KI-Agenten auch eigenst\u00e4ndig l\u00f6sen, gleich geblieben. Ein deutlicher Hinweis auf die Skalierungsf\u00e4higkeit agentischer KI.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2462-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"536\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024\" alt=\"Escalations Steady as Conversations Rise\" class=\"wp-image-2462\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"2462-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024\" alt=\"Escalations Steady as Conversations Rise\" class=\"wp-image-2462\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1360px) 100vw, 1360px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h5 id=\"h-grundsatzlich-zeichnen-sich-im-agentic-enterprise-index-zwei-muster-ab\" class=\"wp-block-heading\"><strong>Grunds\u00e4tzlich zeichnen sich im Agentic Enterprise Index zwei Muster ab:\u00a0<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In verbraucherorientierten Branchen liegt der Fokus auf der schnelleren Bearbeitung einer Vielzahl von Kundenanliegen, das Aufgabenspektrum der Agenten hat sich erweitert. Ende 2025 konnte ein KI-Agent im Einzelhandel durchschnittlich sechs Skills ausf\u00fchren, am Anfang des Jahres waren es erst zwei.<\/li>\n\n\n\n<li>\u00a0In Industrien mit komplexeren Anforderungen und hoher Regulatorik, wie Fertigungsindustrie oder \u00f6ffentlicher Sektor, richtet sich die Strategie auf KI-Agenten, die unterschiedliche, bereichs\u00fcbergreifende Gesch\u00e4ftsprozesse bew\u00e4ltigen k\u00f6nnen. Diese Branchen setzen anspruchsvollere KI-Agenten ein, die ein breites Spektrum abdecken: vom Abrufen und Zusammenfassen von Daten bis hin zum Verfassen von Mitteilungen und der direkten Aktualisierung von Datens\u00e4tzen.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2463-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"536\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024\" alt=\"Agents Triple Their Skill Set\" class=\"wp-image-2463\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"2463-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024\" alt=\"Agents Triple Their Skill Set\" class=\"wp-image-2463\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1218&amp;h=638 1218w\" sizes=\"auto, (max-width: 1360px) 100vw, 1360px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Branchen\u00fcbergreifend erweitern KI-Agenten ihre F\u00e4higkeiten von einfachen Gespr\u00e4chen hin zur Ausf\u00fchrung von Aufgaben wie dem Ausl\u00f6sen von Hintergrund-Workflows und Gesch\u00e4ftslogik, mit einer monatlichen Wachstumsrate von 15 Prozent, laut Agentic Enterprise Index. So verfasst ein Service-Agent beispielsweise nicht nur einen Antwortentwurf zu einer Kundenfrage, sondern ruft den Datensatz ab, wendet die Gesch\u00e4ftsregel an und veranlasst anschlie\u00dfend die R\u00fcckerstattung oder bucht einen neuen Termin.<\/p>\n\n\n\n<h5 id=\"h-wie-siemens-und-pandora-ki-agenten-einsetzen\" class=\"wp-block-heading\"><strong>Wie Siemens und Pandora KI-Agenten einsetzen<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Siemens vertreibt Tausende von Produkten \u00fcber sieben voneinander isolierte Gesch\u00e4ftsbereiche und 18.000 Vertriebsmitarbeiter:innen. W\u00f6chentlich gehen 2.800 unqualifizierte Inbound-Leads ein. Deren Qualifikation war Vertriebsmitarbeiter:innen kaum m\u00f6glich, wodurch viele Optionen ungenutzt blieben. Mit Agentforce hat Siemens die Qualifizierung in einen koordinierten Workflow mit mehreren Agenten aufgeteilt: Ein Agent nimmt Kontakt zum Lead auf und pflegt die Beziehung. Ein zweiter sammelt fehlende Daten und \u00fcberpr\u00fcft diese anhand von Qualifizierungsregeln. Anschlie\u00dfend leitet er den Lead mit vollst\u00e4ndigem bereichs\u00fcbergreifendem Kontext weiter.<\/li>\n\n\n\n<li>Pandora, eine international f\u00fchrende Schmuckmarke, setzt f\u00fcr die Bew\u00e4ltigung von Anfragenspitzen im Weihnachtsgesch\u00e4ft oder um den Valentinstag den KI-Agenten \u201eGemma\u201c ein. Gemma ist direkt an Backend-Bestellsysteme und Produktkataloge angebunden und beantwortet Kundenanfragen. Zudem bietet er personalisierte Geschenkempfehlungen auf Grundlage der Kundenpr\u00e4ferenzen an. In Spitzenzeiten bearbeitet Gemma 60 Prozent der routinem\u00e4\u00dfigen Supportanfragen. Damit sorgt er daf\u00fcr, dass sich die Mitarbeiter:innen auf komplexe Kundenanliegen konzentrieren k\u00f6nnen. Im Ergebnis ist der Net Promoter Score (NPS) um 10 Prozent gestiegen. Diese Erfahrung deckt sich mit den Ergebnissen im aktuellen <a href=\"https:\/\/www.salesforce.com\/de\/news\/salesforce-studie-ki-wird-bis-2027-ueber-die-haelfte-aller-servicefaelle-in-deutschland-loesen\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of Service Report<\/a>: Nach der Implementierung von KI-Agenten hat sich am st\u00e4rksten die Kundenzufriedenheit verbessert \u2013 noch st\u00e4rker als die Mitarbeiterproduktivit\u00e4t oder Bearbeitungsdauer.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Hier finden Sie weitere Informationen zum <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise-index\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise Index<\/a> wie interaktive Dashboards, Einsatzzahlen und Ergebnisse nach Branchen.<\/p>\n\n\n\n<h4 id=\"h-methodik\" class=\"wp-block-heading\"><strong>Methodik<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Auf Basis von Agentforce und weiteren Salesforce Produkten analysierte und aggregierte Salesforce die Nutzungsdaten einer Gruppe von Unternehmen. F\u00fcr die Aufnahme in den Datensatz mussten Unternehmen w\u00e4hrend des gesamten Analysezeitraums jeden Monat KI-Agenten produktiv aktiviert haben. Der Salesforce Agentic Enterprise Index betrachtet die Entwicklung von Februar 2025 bis April 2026 und analysiert Aktivit\u00e4ten sowie Interaktionen von Unternehmen, die KI-Agenten zur Steigerung des ROI einsetzen. Diese Ergebnisse sind nicht als Hinweis auf die Leistung von Salesforce zu verstehen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick stats: Salesforce hat den Agentic Enterprise Index 2026 ver\u00f6ffentlicht. Er basiert auf aggregierten KI-Nutzungsdaten der Agentforce Plattform und zeigt auf, wie Unternehmen, unter anderem Siemens und Pandora, KI-Agenten bereitstellen, nutzen und welche Ergebnisse sie mit ihnen erzielen. Wichtige Kennzahlen im \u00dcberblick: Grunds\u00e4tzlich zeichnen sich im Agentic Enterprise Index zwei Muster ab:\u00a0 Branchen\u00fcbergreifend erweitern KI-Agenten [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":2449,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[507],"tags":[],"sf_content_type":[488],"sf_theme":[411],"sf_topic":[459,419,386],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[120],"sf_collection":[232],"sf_visibility":[],"coauthors":[],"class_list":["post-2431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshot-research","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-ai","sf_topic-agents","sf_location-emea","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Agentic Enterprise Index 2025\u20132026 - Salesforce<\/title>\n<meta name=\"description\" content=\"Quick stats: Organizations increased activated agents by nearly 3x by the end of this fiscal year and reduced the average creation time by 53%. 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