{"id":2529,"date":"2026-09-21T14:22:17","date_gmt":"2026-09-21T12:22:17","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2529"},"modified":"2026-09-21T14:22:20","modified_gmt":"2026-09-21T12:22:20","slug":"dreamforce-live-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/de\/news\/dreamforce-live-2026\/","title":{"rendered":"Dreamforce 2026 Live: Highlights und regionale Kundenstimmen"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id=\"h-dreamforce-2026-live\" class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\">Dreamforce 2026 Live<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Willkommen zum<\/em><\/strong> <strong><em><a href=\"https:\/\/www.salesforce.com\/de\/news\/collections\/dreamforce-2026\/\" target=\"_blank\" rel=\"noopener\">Dreamforce 2026<\/a><\/em><\/strong> <strong><em>Live Newsroom. Hier finden Sie alle Neuigkeiten und Highlights rund um Dreamforce Ank\u00fcndigungen, Eindr\u00fccke und Kundenstimmen.<\/em><\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>18. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-media-highlights\" class=\"wp-block-heading\"><strong><em>Media Highlights<\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-what-austria-can-learn-from-silicon-valley-salesforce-country-leader\" class=\"wp-block-heading\"><strong>What Austria Can Learn From Silicon Valley &#8211; Salesforce Country Leader<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Dreamforce comes to an end, in <a target=\"_blank\" href=\"https:\/\/brutkasten.com\/artikel\/zwischen-wien-und-dem-silicon-valley-was-oesterreich-sich-fuer-den-ki-sprung-nach-vorne-abschauen-kann\" rel=\"noopener\">an interview with brutkasten<\/a>, Manuela Mohr-Zydek, Country Manager at Salesforce Austria, and Isabella Tom\u00e1s, Director of Open Austria, discuss how Austria&#8217;s AI adoption compares to Silicon Valley.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mohr-Zydek notes that Austrian companies can learn from Silicon Valley&#8217;s implementation speed and pioneering approach &#8211; many Salesforce customers are already deploying AI at scale. Both see significant opportunities for young people to upskill and reskill in AI.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We see many opportunities for young people to further their education in the field of AI, retrain, and build a clear future perspective.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Manuela Mohr-Zydek, Country Manager at Salesforce Austria<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe need to move away from &#8222;We&#8217;re trying things out&#8220; to &#8222;We&#8217;re using artificial intelligence scalably in the company.&#8220; This will address the shortage of skilled workers on the one hand and counteract economic cost pressures on the other.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read the full interview <a target=\"_blank\" href=\"https:\/\/brutkasten.com\/artikel\/zwischen-wien-und-dem-silicon-valley-was-oesterreich-sich-fuer-den-ki-sprung-nach-vorne-abschauen-kann\" rel=\"noopener\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-social-highlights\" class=\"wp-block-heading\"><strong><em>Social Highlights<\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-dreamforce-marks-a-turning-point-for-enterprise-software\" class=\"wp-block-heading\"><strong>Dreamforce Marks a Turning Point for Enterprise Software<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/ninobergfeld\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nino Bergfeld, Retail &amp; CG Lead, EMEA Central Salesforce<\/a> wraps up Dreamforce Day 3 with the following takeaways.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/mMG1tXiGyksijKA8PgTWiF.jpg\"  data-uuid=\"mMG1tXiGyksijKA8PgTWiF\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Software follows the user:<\/strong> Software no longer forces users to adapt to rigid interfaces. Instead, it follows the user. Trusted data, guardrails, and workflows now work wherever people work: in Slack, Microsoft Teams, Claude, or WhatsApp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AI efficiency and the launch of &#8222;Koa&#8220;:<\/strong> 2026 has put AI cost-efficiency in the spotlight. A key highlight was the unveiling of <strong>Koa<\/strong>, a specialized reasoning model developed together with NVIDIA. Read the announcement <a href=\"http:\/\/www.salesforce.com\/news\/stories\/koa-reasoning-model\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The human side of AI:<\/strong> Sessions with Matthew McConaughey and will.i.am covered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Encouraging critical thinking:<\/strong> McConaughey described AI as a mirror that fosters critical thinking in future generations.<\/li>\n\n\n\n<li><strong>Scaling responsibly:<\/strong> will.i.am cautioned against repeating the mistakes of early social media platforms, urging sustainable, universally accessible AI models.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Read all the Dreamforce news <a href=\"https:\/\/www.salesforce.com\/de\/news\/collections\/dreamforce-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>16. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-customer-success\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-box-amp-engine-share-lessons-on-becoming-an-agentic-enterprise\" class=\"wp-block-heading\">Box &amp; Engine Share Lessons on Becoming an Agentic Enterprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce customers are at the forefront of the <a href=\"https:\/\/www.salesforce.com\/de\/welcome-to-the-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic revolution<\/a>, and they&#8217;re already seeing real-world value from it. Early adopters like Box and Engine are finding new efficiencies and improving the experiences of their own customers at scale. But these kinds of tech shifts don&#8217;t happen easily, and there are a lot of learning moments along the way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olivia Nottebohm, Chief Operating Officer, Box and Demetri Salvaggio, VP, Customer Experience &amp; Operations, Engine share their advice for companies looking to become <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic enterprises<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8222;I think we&#8217;re definitely past the point where there&#8217;s any question as to whether AI can do the thing we want it to do,&#8220; said Nottebohm. &#8222;It is incredibly powerful and obviously continues to get more powerful every day. And it is much more about the human behavior and really starting with that and making sure that the innovation is done by the very people who then have to adopt it.&#8220;<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7506383431644213248?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground\" class=\"wp-block-heading\"><strong><em>On The Ground<\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-views-from-day-2\" class=\"wp-block-heading\">Views from Day 2<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check out some of the photos from Dreamforce Day 2. For more imagery, visit the <a href=\"https:\/\/www.salesforce.com\/news\/media-collection\/dreamforce-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Official Dreamforce 2026 media library<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 683)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 3\" class=\"wp-block-jetpack-slideshow_image wp-image-74375\" data-id=\"74375\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-JM1_6796.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 7\" class=\"wp-block-jetpack-slideshow_image wp-image-74379\" data-id=\"74379\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-_4MA0018.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 10\" class=\"wp-block-jetpack-slideshow_image wp-image-74382\" data-id=\"74382\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-JR1_8408.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 5\" class=\"wp-block-jetpack-slideshow_image wp-image-74377\" data-id=\"74377\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-_1MA6103.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 4\" class=\"wp-block-jetpack-slideshow_image wp-image-74376\" data-id=\"74376\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-JM1_7000.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 6\" class=\"wp-block-jetpack-slideshow_image wp-image-74378\" data-id=\"74378\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-2SM00102.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF Day 2 1\" class=\"wp-block-jetpack-slideshow_image wp-image-74374\" data-id=\"74374\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-AS101145.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"DF26 Day 2 8\" class=\"wp-block-jetpack-slideshow_image wp-image-74380\" data-id=\"74380\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260916-JR1_8788.jpg?w=1024\"\/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-dreamforce-news\" class=\"wp-block-heading\"><em>Dreamforce News<\/em><\/h2>\n\n\n\n<h2 id=\"h-dreamforce-day-2-salesforce-expands-missionforce-live-nation-scales-agentforce-for-fans\" class=\"wp-block-heading\"><strong>Dreamforce Day 2: Salesforce Expands Missionforce, Live Nation Scales Agentforce for Fans<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s Dreamforce Day 2 &#8211; here&#8217;s what you need to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/missionsforce-expansion-agents-nvidia-openai-partnerships\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce announced new Missionforce capabilities that give government agencies greater control over how they develop, customize, and deploy AI<\/strong><\/a> <strong>while streamlining policy execution, enhancing operations, and improving citizen support.<\/strong> Salesforce also announced a new Missionforce partnership with OpenAI to bring its leading AI models to secure government environments. Salesforce is also bringing NVIDIA models and accelerated computing into Missionforce to enable customers in highly sensitive industries to train, tune, and deploy mission-specific models on their own critical data. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/missionsforce-expansion-agents-nvidia-openai-partnerships\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/missionsforce-one-year-anniversary\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Missionforce marked one year of its agentic platform for government<\/strong><\/a> <strong>that brings trusted AI, data, apps, and cloud technology to the government&#8217;s most critical missions.<\/strong> Today, Salesforce supports some of the government&#8217;s most complex and consequential missions across more than 30 countries, 60 U.S. federal agencies, all 15 U.S. Cabinet departments, all 50 states, and all six branches of the U.S. military. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/missionsforce-one-year-anniversary\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/09\/16\/live-nation-agentforce-expansion\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce and Live Nation Entertainment announced an expansion of Live Nation&#8217;s use of Agentforce<\/strong><\/a><strong>, bringing 24\/7 fan support to Live Nation venues across the U.S.<\/strong> <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/09\/16\/live-nation-agentforce-expansion\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a>, and watch the video below.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The opportunity with AI is to make experiences people already love even better.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Erin Oles, President, Chief Marketing Officer, Salesforce<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/j94sJmPmvrGgKk8qf96A2w.jpg\"  data-uuid=\"j94sJmPmvrGgKk8qf96A2w\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-social-highlights-0\" class=\"wp-block-heading\"><strong><em>Social Highlights<\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-how-do-you-actually-become-an-agentic-enterprise\" class=\"wp-block-heading\"><strong>How Do You Actually Become an Agentic Enterprise?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/alexwallner\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BD2WTVF8SQ3aSuAltiLHcbQ%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Alexander Wallner, EVP and CEO Central Europe at Salesforce<\/a> ends Dreamforce Day 1 with the question: &#8222;How do you actually become an Agentic Enterprise?&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/lnkd.in\/p\/eKA65afW\" target=\"_blank\" rel=\"noreferrer noopener\">On LinkedIn<\/a>, he pointes to <a href=\"https:\/\/www.salesforce.com\/de\/news\/aiforce-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AIforce<\/a> as the answer &#8211; a &#8222;new human-agent interface&#8220; that opens up data, workflows, business logic, and governance; &#8222;software is no longer just the interface, but the power behind it.&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For Wallner, the growth of the <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> hinges on trust.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The Agentic Enterprise can only grow if the trust is right.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/alexwallner\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BD2WTVF8SQ3aSuAltiLHcbQ%3D%3D\">Alexander Wallner, EVP and CEO, Central Europe, Salesforce on LinkedIn<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Check out the <a href=\"https:\/\/lnkd.in\/p\/eKA65afW\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn post<\/a> below, and the AIforce press release <a href=\"https:\/\/www.salesforce.com\/de\/news\/aiforce-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7505915026126409728?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-0\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-we-are-in-the-midst-of-an-interface-revolution-and-it-is-about-to-transform-the-enterprise-keynote-recap\" class=\"wp-block-heading\"><strong>We are in the Midst of an Interface Revolution, and it is about to Transform the Enterprise &#8211; Keynote Recap<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8222;When you put all those things together, you get AIforce,&#8220; said Marc Benioff, Chair and CEO, Salesforce at today&#8217;s Dreamforce keynote. &#8222;You get those capabilities and you get this live interface that untraps the value.&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce executives, partners, and customers joined Marc Benioff, Chair and CEO, Salesforce to discuss the power of combining AI&#8217;s probabilistic intelligence with enterprise intelligence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Jensen Huang, President and CEO, NVIDIA said, &#8222;The sky&#8217;s the limit for every industry, for every single country, so engage AI, don&#8217;t get left behind.&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the keynote in under 7 minutes below &#8211; from <a href=\"https:\/\/www.linkedin.com\/posts\/salesforce-news_watch-the-dreamforce-keynote-in-under-7-minutes-activity-7505788593119023105-X5Xs?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAix0bAB2zodOwJTmj_fRVn2iwFY2V0GQmE\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce News &amp; Insights on LinkedIn<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Dreamforce 2026 Keynote in Under 7 Minutes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/SCbNRvimkRA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-1\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-views-from-day-1\" class=\"wp-block-heading\">Views from Day 1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check out some of the photos from Dreamforce Day 1 &#8211; from the campground, main keynote, and breakout sessions. For more imagery, visit the <a href=\"https:\/\/www.salesforce.com\/news\/media-collection\/dreamforce-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Official Dreamforce 2026 media library<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 702)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026\" class=\"wp-block-jetpack-slideshow_image wp-image-74342\" data-id=\"74342\" data-aspect-ratio=\"1024 \/ 702\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM1_5451.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 1\" class=\"wp-block-jetpack-slideshow_image wp-image-74333\" data-id=\"74333\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0423.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 2\" class=\"wp-block-jetpack-slideshow_image wp-image-74334\" data-id=\"74334\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JR1_5167.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 3\" class=\"wp-block-jetpack-slideshow_image wp-image-74335\" data-id=\"74335\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-MR200534.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 4\" class=\"wp-block-jetpack-slideshow_image wp-image-74336\" data-id=\"74336\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0892.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 5\" class=\"wp-block-jetpack-slideshow_image wp-image-74337\" data-id=\"74337\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0722.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 6\" class=\"wp-block-jetpack-slideshow_image wp-image-74338\" data-id=\"74338\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-MR200950.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 7\" class=\"wp-block-jetpack-slideshow_image wp-image-74339\" data-id=\"74339\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-EL1_7802.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 8\" class=\"wp-block-jetpack-slideshow_image wp-image-74340\" data-id=\"74340\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM2_4280.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 9\" class=\"wp-block-jetpack-slideshow_image wp-image-74341\" data-id=\"74341\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM2_4209.jpg?w=1024\"\/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-customer-success-0\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-the-adecco-group-rolls-out-agentforce-coworker-across-40-countries\" class=\"wp-block-heading\"><strong>The Adecco Group Rolls Out Agentforce Coworker Across 40 Countries<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.adeccogroup.com\/our-group\/media\/press-releases\/adecco-group-salesforce-agentforce-40-countries\">The Adecco Group announced it is scaling Salesforce&#8217;s Agentforce Coworker to more than 40 countries<\/a>, extending access to roughly 27,000 employees worldwide. The expansion follows a successful pilot in the UK and France and marks one of the largest agentic AI rollouts among Salesforce customers to date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Denis Machuel, CEO of the Adecco Group, will join Marc Benioff, chair and CEO of Salesforce at the main Dreamforce keynote today to discuss human-centric AI.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We are seeing the biggest redesign of work since the internet; we need to enable our people with technology and new ways of working. Building on our successful recruitment agentification, the rollout of Coworker means our teams have access to a single interface that knows candidate history, client context for the moment when human judgment matters the most.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Denis Machuel, CEO, The Adecco Group<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The details:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Adecco Group is deploying <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/coworker\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Coworker<\/a>, built on Anthropic&#8217;s Claude and embedded directly in the Salesforce platform, giving sales and recruitment teams a single interface to surface priority prospects, prepare sales briefs, and launch pre-screening, recruiter, or onboarding agents.<\/li>\n\n\n\n<li>This builds on Adecco&#8217;s existing agentic AI recruitment deployment already live across 10 countries, representing 50% of its business revenues, which has driven more than 2.5 million agent-candidate interactions since April 2025.<\/li>\n\n\n\n<li>The rollout is backed by an unlimited Agentforce 360 enterprise agreement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Read the full release on <a href=\"https:\/\/www.adeccogroup.com\/our-group\/media\/press-releases\/adecco-group-salesforce-agentforce-40-countries\" target=\"_blank\" rel=\"noreferrer noopener\">Adecco\u2019s newsroom<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>15. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-dreamforce-news-0\" class=\"wp-block-heading\"><em>Dreamforce News<\/em><\/h4>\n\n\n\n<h2 id=\"h-dreamforce-day-1-is-here-salesforce-unveils-aiforce-koa-reasoning-model-and-new-ai-partnerships\" class=\"wp-block-heading\">Dreamforce Day 1 is Here: Salesforce Unveils AIforce, Koa Reasoning Model, and New AI Partnerships<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2632-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=1024\" alt=\"Salesforce Unveils the Future of Enterprise Software: AIforce\" class=\"wp-image-2632\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"2632-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=1024\" alt=\"Salesforce Unveils the Future of Enterprise Software: AIforce\" class=\"wp-image-2632\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_Dreamforce_T24_Salesforce-Introduces-AIforce-Bringing-Trusted-Enterprise-Intelligence-Everywhere_a_v1_091126.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Salesforce kicked off Dreamforce with a wave of announcements putting AI agents at the center of the enterprise, spanning new models, deepened cloud partnerships, and industry innovation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s news on our Germany newsroom:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce unveiled AIforce, extending the full power of its platform to any interface<\/strong> \u2014 letting customers bring agentic AI wherever their teams already work. This means businesses can deploy trusted, data-grounded AI across any channel or device without rebuilding their existing tech stack. <a href=\"https:\/\/www.salesforce.com\/de\/news\/aiforce-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n\n\n\n<li><strong>Siemens and Salesforce are deepening their AI partnership to redefine industrial sales and service.<\/strong> The collaboration brings Agentforce into Siemens\u2019 industrial workflows, helping manufacturing and engineering teams resolve service issues and manage sales processes with greater speed and accuracy. <a href=\"http:\/\/salesforce.com\/de\/news\/press-releases\/2026\/09\/15\/siemens-agentforce-redefine-industrial-sales-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7505656840043593729?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<p class=\"wp-block-paragraph\">Read more news on our global newsroom:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce introduced Koa, its first CRM reasoning model, built on NVIDIA Nemotron<\/strong>, designed to bring smarter, faster decision-making to every customer interaction. Koa embeds decades of enterprise business knowledge directly into the model, enabling it to reason through complex workflows while operating securely within a company\u2019s trust boundary. <a href=\"http:\/\/www.salesforce.com\/news\/stories\/koa-reasoning-model\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce and AWS are putting CRM data, AI agents, and model choice directly into the tools teams already use every day.<\/strong> The expanded partnership lets customers activate Salesforce\u2019s Agentforce capabilities directly within AWS environments, reducing friction between where data lives and where decisions get made. <a href=\"http:\/\/www.salesforce.com\/news\/stories\/aws-salesforce-enterprise-ai-expansion\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce and Google Cloud are unifying infrastructure and agents into one connected AI stack.<\/strong> This gives enterprises a single, streamlined foundation for deploying AI agents across both platforms without added complexity or data silos. <a href=\"http:\/\/www.salesforce.com\/news\/stories\/salesforce-google-cloud-unify-infrastructure-and-agents\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce marked two decades of the Trailblazer Community<\/strong>, celebrating its role in building toward the agentic enterprise. The milestone highlights how a community built on collaboration and shared learning has evolved alongside the platform, now shaping how enterprises adopt agentic AI. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/trailblazers-twentieth-anniversary\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-customer-success-1\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-how-agentic-ai-delivers-real-results-salesforce-emea-central-s-chief-customer-officer\" class=\"wp-block-heading\"><strong>How Agentic AI Delivers Real Results<\/strong> &#8211; Salesforce <strong>EMEA Central&#8217;s Chief Customer Officer<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/jessica-geutner-3436a65a\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BGPbI1fZTR%2F25Hv4Taga0kQ%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Jessica Geutner, EMEA Central Chief Customer Officer<\/a>. is heading to Dreamforce with one focus in mind: how AI agents move from pilot projects to measurable business impact. Check out this video from the <a href=\"https:\/\/www.linkedin.com\/company\/salesforce\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BGPbI1fZTR%2F25Hv4Taga0kQ%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce on LinkedIn<\/a>.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7505554765003595776?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-salesforce-fuhrt-einsatzbereite-ki-agenten-mit-long-horizon-runtime-ein-nbsp\" class=\"wp-block-heading\"><strong>Salesforce f\u00fchrt einsatzbereite KI-Agenten mit Long-Horizon-Runtime ein&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Im Vorfeld der Dreamforce erweitert <a href=\"https:\/\/www.salesforce.com\/de\/news\/agentforce-job-ready-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Agentforce um ein Portfolio einsatzbereiter KI-Agenten<\/a>, die hochwertige Arbeit in Vertrieb, Service, Commerce, Mitarbeitererfahrung und Backoffice \u00fcbernehmen sollen.<\/p>\n\n\n\n<h2 id=\"h-damit-agenten-echte-arbeit-ubernehmen-konnen-braucht-es-mehr-als-intelligenz-sie-mussen-die-aufgabe-verstehen-bereichsubergreifend-arbeiten-und-auch-bei-komplexeren-aufgaben-zielgerichtet-bleiben\" class=\"wp-block-heading\">Damit Agenten echte Arbeit \u00fcbernehmen k\u00f6nnen, braucht es mehr als Intelligenz. Sie m\u00fcssen die Aufgabe verstehen, bereichs\u00fcbergreifend arbeiten und auch bei komplexeren Aufgaben zielgerichtet bleiben.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce hat eine neue Long-Horizon-Runtime entwickelt, mit der Agenten Ziele \u00fcber Tage und Wochen hinweg verfolgen k\u00f6nnen, statt nur eine einzelne Aufgabe abzuschlie\u00dfen. Hunter, ein Agent f\u00fcr die Vertriebspipeline, ist der erste, der darauf l\u00e4uft \u2014 weitere Agenten sollen folgen, und Kunden sollen k\u00fcnftig eigene Long-Horizon-Agenten bauen k\u00f6nnen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Den vollst\u00e4ndigen <a href=\"https:\/\/www.salesforce.com\/de\/news\/agentforce-job-ready-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Newsroom-Beitrag<\/a> lesen und das Video ansehen, um mehr zu erfahren.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/5iRDonH6ferzrALtCcFvxF.jpg\"  data-uuid=\"5iRDonH6ferzrALtCcFvxF\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>14. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-customer-success-2\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-von-der-fabrikhalle-zur-dreamforce-sales-unterstutzung-durch-ki-agenten-bei-siemens\" class=\"wp-block-heading\"><strong>Von der Fabrikhalle zur Dreamforce: Sales-Unterst\u00fctzung durch KI-Agenten bei Siemens<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Die Dreamforce Woche ist da! Eine der Sessions, auf die wir uns besonders freuen, ist das <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1783524420227001sCJF\" target=\"_blank\" rel=\"noreferrer noopener\">Gespr\u00e4ch zwischen Roland Busch und Marc Benioff<\/a> am Mittwoch, in dem die CEOs von Siemens und Salesforce er\u00f6rtern, wie industrielle KI Innovation vorantreibt und Gesch\u00e4ftsmodelle transformiert \u2013 von der Fabrikhalle bis zur Customer Experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Im Vorfeld dieses Gespr\u00e4chs lohnt sich ein Blick darauf, wie <a href=\"https:\/\/www.salesforce.com\/de\/customer-stories\/siemens\/\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens<\/a> schon heute zeigt, wie agentische KI im industriellen Ma\u00dfstab aussieht.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Angesichts von Hunderttausenden globalen Sales Leads \u2013 weit mehr, als ein Vertriebsteam allein bew\u00e4ltigen k\u00f6nnte \u2013 setzte Siemens auf <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Agentforce<\/a> und gewann damit den <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/05\/21\/agentblazer-award-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Agentblazer Award 2026<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nurturing Agent:<\/strong> Reagiert auf jeden eingehenden Lead und erreicht eine Antwortquote von 100 %.<\/li>\n\n\n\n<li><strong>Qualification Agent:<\/strong> Bewertet Leads anhand definierter Kriterien und hilft dem Team, Priorit\u00e4ten richtig zu setzen.<\/li>\n\n\n\n<li><strong>Messbare Wirkung:<\/strong> Das Vertriebsteam erh\u00e4lt qualifizierte, &#8222;warme&#8220; Leads \u2013 das sorgt f\u00fcr 87 % positives Kundenfeedback und schafft Freiraum f\u00fcr die Vertriebsmitarbeiter, sich auf die wertvollsten Gespr\u00e4che zu konzentrieren.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Siemens transformiert den Vertrieb durch Daten, KI und vertrauensvolle Partnerschaften\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/psvgvNrs030?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Das ist ein Paradebeispiel daf\u00fcr, wie agentische KI im Vertrieb wirklich funktioniert: klarer Business Case, konkreter Use Case, messbare Wirkung.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"https:\/\/lnkd.in\/p\/eYC9WGkR\" target=\"_blank\" rel=\"noreferrer noopener\">Alexander Wallner, EVP &amp; CEO EMEA Central, Salesforce &#8211; LinkedIn<\/a><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Jaren Krchnavi, Head of Sales Enablement bei Siemens, erz\u00e4hlt mehr dar\u00fcber, wie KI-Agenten das Vertriebsteam unterst\u00fctzen \u2013 im Video unten.&nbsp;<br><\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7470728047034421248?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-social-highlights-1\" class=\"wp-block-heading\"><em>Social Highlights<\/em><\/h4>\n\n\n\n<h2 id=\"h-why-companies-are-ready-for-the-ai-shift-salesforce-central-europe-ceo\" class=\"wp-block-heading\">Why Companies are Ready for the AI Shift &#8211; Salesforce Central Europe CEO<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/alexwallner\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3B5QwC4JE9QBKTl0XHxG6wGQ%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Alexander Wallner, EVP and CEO Central Europe at Salesforce<\/a>, is heading to Dreamforce, saying &#8222;Germany is &#8218;on fire&#8216; with AI.&#8220; On LinkedIn, he notes that the opportunities aren&#8217;t new, but &#8222;now something is moving, especially in the concrete use of AI technologies in the business sector.&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For this change to succeed, &#8222;we must all continue to work together on trust &#8211; on ensuring that AI does the right thing, based on data that can be trusted.&#8220;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We must all continue to work together on trust &#8211; on ensuring that AI does the right thing, based on data that can be trusted.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Having just attended Digital X, a standout for Wallner was the strategy behind <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/08\/26\/salesforce-and-anthropic-announce-claudeforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce&#8217;s cooperation with Anthropic<\/a>: &#8222;AI only becomes a game changer in the corporate environment when it acts securely and takes into account the corporate context \u2014 that&#8217;s exactly what Claudeforce ensures.&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check out the LinkedIn post <a href=\"https:\/\/www.linkedin.com\/posts\/alexwallner_dreamforce-digitalx-claudeforce-share-7504101967305154560-BrC7\/?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAix0bAB2zodOwJTmj_fRVn2iwFY2V0GQmE\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>. And read the Claudeforce announcement <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/08\/26\/salesforce-and-anthropic-announce-claudeforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7504101967305154560\" height=\"1173\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>12. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-social-highlights-2\" class=\"wp-block-heading\"><em>Social Highlights<\/em><\/h4>\n\n\n\n<h2 id=\"h-this-week-find-out-how-service-agents-can-transform-german-businesses-nbsp\" class=\"wp-block-heading\"><strong>This week, find out how service agents can transform German businesses&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/martin-grosse\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BoTsJD5ntS9K53OyiLoUn9w%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Martin Grosse, Head of Marketing, Central Europe at Salesforce<\/a>, has arrived in San Francisco for Dreamforce, and he&#8217;s &#8222;super excited&#8220; for how AI-powered service agents are set to reshape customer service for German companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch his <a href=\"https:\/\/lnkd.in\/p\/eabb6fGZ\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn update<\/a> below.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7504261948339961856\" height=\"560\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-social-highlights-3\" class=\"wp-block-heading\"><em>Social Highlights<\/em><\/h4>\n\n\n\n<h2 id=\"h-the-big-theme-is-clear-the-agentic-enterprise\" class=\"wp-block-heading\">\u201cThe big theme is clear: the Agentic Enterprise\u201d<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/joergstorm\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BWX0B9nhMRpGbY0VEE8MgWA%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Dr. Joerg Storm<\/a> is attending to Dreamforce. On LinkedIn, Storm said, \u201cI\u2019ll be on the ground looking beyond the announcements at what matters for companies deploying AI at scale.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">I\u2019m especially interested in how the ecosystem is moving from pilots to operating models. That means following <a href=\"https:\/\/www.linkedin.com\/company\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>, but also the partners shaping implementation and transformation: <a href=\"https:\/\/www.linkedin.com\/company\/boston-consulting-group\/\" target=\"_blank\" rel=\"noreferrer noopener\">Boston Consulting Group (BCG)<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/siemens\/\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/accenture\/\" target=\"_blank\" rel=\"noreferrer noopener\">Accenture<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/pwc\/\" target=\"_blank\" rel=\"noreferrer noopener\">PwC<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/tata-consultancy-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tata Consultancy Services<\/a> and others across the enterprise stack.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">See Storm\u2019s <a href=\"https:\/\/www.linkedin.com\/in\/joergstorm\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3BWX0B9nhMRpGbY0VEE8MgWA%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn post<\/a> for what he\u2019s looking out for.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7504082206437470208?collapsed=1\" height=\"669\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-0\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-wieder-dabei-agentic-enterprise-city\" class=\"wp-block-heading\"><strong>Wieder dabei: Agentic Enterprise City<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eine der beliebtesten Stationen der Dreamforce ist zur\u00fcck: Die <a href=\"https:\/\/www.salesforce.com\/customer-stories\/agentic-enterprise-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise City<\/a> zeigt mit jeder Menge Showcases auf dem Campground praxisnah, wie <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/how-it-works\/\" target=\"_blank\" rel=\"noreferrer noopener\">KI-Agenten<\/a> echte Gesch\u00e4ftsprobleme l\u00f6sen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dieses Jahr dabei sind:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>die kundenorientierten Agenten der Formel 1 f\u00fcr 831 Millionen Fans weltweit<\/li>\n\n\n\n<li>Agentforce mit Claude Code, das bei Xero 60 % der Kundenanfragen l\u00f6st<\/li>\n\n\n\n<li>das Slackbot angetriebene GTM-Betriebssystem bei IBM<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Werfen Sie einen Blick zur\u00fcck auf eins der Highlights der Dreamforce 2025 \u2014 und auf das, was uns dieses Jahr erwartet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Einen \u00dcberblick gibt es auf der <a href=\"https:\/\/www.salesforce.com\/customer-stories\/agentic-enterprise-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise City Landing page<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/1SDAa97762Hmfss8qSGhLc.jpg\"  data-uuid=\"1SDAa97762Hmfss8qSGhLc\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-vor-ort-nbsp\" class=\"wp-block-heading\"><em>Vor Ort<\/em>&nbsp;<\/h4>\n\n\n\n<h2 id=\"h-bevor-sie-gehen-ihr-guide-zu-den-dreamforce-sessions-die-sie-nicht-verpassen-sollten\" class=\"wp-block-heading\"><strong>Bevor Sie gehen \u2013 Ihr Guide zu den Dreamforce-Sessions, die Sie nicht verpassen sollten<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Die Dreamforce steht kurz vor der T\u00fcr, und die diesj\u00e4hrige Agenda hat f\u00fcr das DACH-Publikum einiges zu bieten. Hier sind die Sessions, die Sie im Blick haben sollten:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1780067566264001aySC\" target=\"_blank\" rel=\"noreferrer noopener\">Scaling Agentic Service in Insurance and Banking<\/a> &#8211; tiefer Einblick ins Agentic Enterprise mit Zurich Insurance und Raiffeisen Bank International: wie autonome Agenten Anfragen l\u00f6sen, den NPS steigern und 24\/7-Service in Versicherung und Banking skalieren.\n<ul class=\"wp-block-list\">\n<li>Di, 15. Sep., 13:30\u201314:10 Uhr PDT (22:30\u201323:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838577772001GiXA\" target=\"_blank\" rel=\"noreferrer noopener\">Adecco: Industrializing Agentic AI<\/a> &#8211; wie Adecco agentische KI in allt\u00e4gliche Abl\u00e4ufe einbettet und \u00fcber das gesamte Business und Delivery skaliert.\n<ul class=\"wp-block-list\">\n<li>Di, 15. Sep., 14:30\u201315:10 Uhr PDT (23:30\u201300:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838583431001GCbC\" target=\"_blank\" rel=\"noreferrer noopener\">From Vision to Value: The AI Journey<\/a> &#8211; wie Pfizer und Roche ihre KI-Vision in messbaren Gesch\u00e4ftswert umwandeln \u2013 reale Erfolge, gelernte Lektionen und Analysten-Einblicke.\n<ul class=\"wp-block-list\">\n<li>Di, 15. Sep., 15:30\u201316:10 Uhr PDT (Mi, 16. Sep., 00:30\u201301:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779469835793001uiQU\" target=\"_blank\" rel=\"noreferrer noopener\">Novartis + Data 360: From Data Foundation to HCP Marketing<\/a> &#8211; Novartis hat eine einheitliche HCP-Datenbasis auf Data 360 aufgebaut und nutzt Agentforce f\u00fcr agentisches Marketing in Life Sciences.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 8:30\u20139:10 Uhr PDT (17:30\u201318:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838554260001G6g3\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Governance for Trusted, AI-Ready Enterprise Data<\/a> &#8211; KPMG und CSL Behring nutzten Informatica IDMC ClaireAI, um die Unternehmensdaten-Bereitschaft f\u00fcr KI zu beschleunigen.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 8:30\u20139:10 Uhr PDT (17:30\u201318:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838578654001G64H\" target=\"_blank\" rel=\"noreferrer noopener\">Novartis: Reinventing Customer Engagement in Life Sciences<\/a> &#8211; wie Novartis mit einem Produkt-Mindset und der Dringlichkeit des Moments Mehrwert im gro\u00dfen Ma\u00dfstab liefert.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 9:30\u201310:10 Uhr PDT (18:30\u201319:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838937102001GBxU\" target=\"_blank\" rel=\"noreferrer noopener\">How Enterprises Deploy Agentforce Revenue Management<\/a> &#8211; erfolgreiche Revenue-Management-Einf\u00fchrungen beginnen mit der richtigen Grundlage, Daten und Prozessen. Siemens und Logitech teilen, wie sie es \u00fcber Gesch\u00e4ftseinheiten und Vertriebskan\u00e4le hinweg zum Laufen brachten.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 9:30\u201310:10 Uhr PDT (18:30\u201319:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779963926476001vErR\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens: Building SiePortal<\/a> &#8211; wie Siemens den gr\u00f6\u00dften B2B-Commerce-Store aufgebaut hat.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 10:00\u201310:20 Uhr PDT (19:00\u201319:20 Uhr MESZ) und Do, 17. Sep., 12:00\u201312:20 Uhr PDT (21:00\u201321:20 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779476929887001Qe4U\" target=\"_blank\" rel=\"noreferrer noopener\">Deutsche Telekom: Real Results with Agentforce<\/a> &#8211; wie Agentforce Umsatz und NPS im Telekommunikationsgesch\u00e4ft steigert.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 10:30\u201311:10 Uhr PDT (19:30\u201320:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839140229001Gz1u\" target=\"_blank\" rel=\"noreferrer noopener\">Fresenius: The Agentic Pharma Playbook<\/a> &#8211; KI entlang der gesamten Pharma-Wertsch\u00f6pfungskette.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 11:30\u201312:10 Uhr PDT (20:30\u201321:10 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1780067566264001aySC\" target=\"_blank\" rel=\"noreferrer noopener\">Scaling Agentic Service in Insurance and Banking<\/a> &#8211; zweiter Termin dieser Session mit Zurich Insurance und Raiffeisen Bank International.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 12:00\u201312:40 Uhr PDT (21:00\u201321:40 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1783524420227001sCJF\" target=\"_blank\" rel=\"noreferrer noopener\">Fireside Chat: Marc Benioff &amp; Roland Busch<\/a> &#8211; Der Pr\u00e4sident und CEO der Siemens AG trifft Benioff.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 12:30\u201313:15 Uhr PDT (21:30\u201322:15 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1780091600139001iYIY\" target=\"_blank\" rel=\"noreferrer noopener\">Statista: Agentforce Transforms Admin Workflows<\/a> &#8211; So richten Sie Workflows ein.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 13:30\u201313:50 Uhr PDT (22:30\u201322:50 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839012704001GmdN\" target=\"_blank\" rel=\"noreferrer noopener\">\u0160koda: One Channel, One Platform<\/a> &#8211; \u0160kodas Sprung im Service.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 15:00\u201315:20 Uhr PDT (Do, 17. Sep., 00:00\u201300:20 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779791111348001wjP8\" target=\"_blank\" rel=\"noreferrer noopener\">How Adecco Scaled Agentforce Across a Global Enterprise<\/a> &#8211; von Kandidaten-Screening bis Sales Outreach: Adecco skalierte acht KI-Agenten \u00fcber 10 L\u00e4nder hinweg.\n<ul class=\"wp-block-list\">\n<li>Mi, 16. Sep., 16:30\u201316:50 Uhr PDT (Do, 17. Sep., 01:30\u201301:50 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1783449890280001l0c3\" target=\"_blank\" rel=\"noreferrer noopener\">Zalando: Agentic Retail<\/a> &#8211; KI-Agenten und der Shopper-Funnel.\n<ul class=\"wp-block-list\">\n<li>Do, 17. Sep., 9:00\u201310:00 Uhr PDT (18:00\u201319:00 Uhr MESZ)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1780057134447001FPVr\" target=\"_blank\" rel=\"noreferrer noopener\">E.ON: Reinventing Energy Customer Experience<\/a> &#8211; wie Energieversorger die Customer Experience neu denken.\n<ul class=\"wp-block-list\">\n<li>Do, 17. Sep., 14:00\u201314:40 Uhr PDT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tragen Sie sich das schon jetzt ein \u2014 hier stehen lokale Branchenf\u00fchrer auf der Dreamforce-B\u00fchne.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>11. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise-1\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-salesforce-stellt-slackforce-surfaces-vor\" class=\"wp-block-heading\"><strong>Salesforce stellt Slackforce Surfaces vor<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/salesforce.com\/de\/news\/slack-surfaces\/\" target=\"_blank\" rel=\"noreferrer noopener\">Heute hat Salesforce Slackforce Surfaces vorgestellt<\/a>: Eine einfache Anfrage an Slackbot gen\u00fcgt, um in Slack auf Basis vorhandener Unternehmensdaten Dashboards, Reports und Management-Pr\u00e4sentationen zu erstellen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Ergebnisse bleiben mit den Datenquellen verbunden, mit der Verf\u00fcgbarkeit der Live-Daten-Funktion ab Oktober aktualisieren sie sich automatisch, wenn sich die zugrunde liegenden Daten \u00e4ndern und lassen sich gemeinsam pr\u00fcfen und bearbeiten. So erhalten Mitarbeiter:innen schneller eine verl\u00e4ssliche Entscheidungsgrundlage \u2013 direkt in <a href=\"https:\/\/www.salesforce.com\/de\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>, ohne zwischen Anwendungen zu wechseln oder auf die Unterst\u00fctzung von Analyst:innen zu warten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Den vollst\u00e4ndigen Newsroom-Beitrag finden Sie <a href=\"http:\/\/salesforce.com\/de\/news\/slack-surfaces\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>. Weitere Informationen zu Slackforce Surfaces finden Sie im <a href=\"https:\/\/www.salesforce.com\/slack\/slack-surfaces-transforms-enterprise-data\/\" target=\"_blank\" rel=\"noopener\">Blog<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/1x5BL5cXCMiwpk2t9kP5T8.jpg\"  data-uuid=\"1x5BL5cXCMiwpk2t9kP5T8\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-customer-success-3\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-agentblazer-awards-2026-and-the-winner-is-nbsp\" class=\"wp-block-heading\"><strong>Agentblazer Awards 2026: And the winner is\u2026.&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Im Rahmen der Agentforce World Tour in Frankfurt hat Salesforce Deutschland die <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/05\/21\/agentblazer-award-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentblazer Awards 2026<\/a> verliehen. Die Auszeichnung w\u00fcrdigt Unternehmen, die eine besonders erfolgreiche Einf\u00fchrung agentischer KI mit aussagekr\u00e4ftigen, messbaren Effizienz- und Produktivit\u00e4tsgewinnen durchgef\u00fchrt haben. <a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-contitech\/\" target=\"_blank\" rel=\"noreferrer noopener\">ContiTech<\/a> ging in wenigen Wochen von der Idee zum Live-Betrieb mit mehreren KI-Agenten. <a href=\"https:\/\/www.salesforce.com\/de\/customer-stories\/siemens\/\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens<\/a> qualifiziert w\u00f6chentlich Tausende von Leads anhand von 50 Regeln durch Multi-Agent-Orchestrierung.&nbsp;<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7470505610221023232?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<p class=\"wp-block-paragraph\">FLYERALARM zeigt, dass agentische KI keine Frage der Unternehmensgr\u00f6\u00dfe ist. Der KI-Agent \u201eFlyra&#8220; beantwortet inzwischen \u00fcber ein Viertel aller eingehenden Anfragen direkt \u2013 bei bis zu 19.000 Auftr\u00e4gen t\u00e4glich \u2014 und erreicht dabei 80 % Kundenzufriedenheit. Das Team dahinter, Anna Behr, Alexander Bentfeld und Dr. \u00d6zg\u00fcl \u00d6zer, ging dabei bewusst pragmatisch vor: erst testen, dann skalieren.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Die besten KI-Projekte starten selten mit gro\u00dfen Visionen \u2014 sie starten mit einem echten Problem und Menschen, die es l\u00f6sen wollen.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Alexander Wallner, CEO EMEA Central<br><\/p>\n<\/blockquote>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7470051413679771648?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<p class=\"wp-block-paragraph\">Der virtuelle Serviceassistent von FASHION ID unterst\u00fctzt bei Bestellungen und Retouren, sorgt f\u00fcr schnellere Antworten, mehr Entlastung im Team und ein konsistentes Kundenerlebnis. Dabei setzt das Team um Helene Sagert darauf, KI-Agenten und Menschen als Team zu betrachten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/alexwallner\/?lipi=urn%3Ali%3Apage%3Ad_flagship3_detail_base%3Bd0YrONRJQMOoDmOH5r%2FbPg%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">Alexander Wallner, CEO EMEA Central<\/a>, fasst die Quintessenz treffend zusammen: &#8222;Die besten KI-Projekte starten selten mit gro\u00dfen Visionen \u2014 sie starten mit einem echten Problem und Menschen, die es l\u00f6sen wollen.&#8220;&nbsp;<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7467504145810341888?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-2\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-salesforce-stellt-den-trusted-enterprise-ai-harness-vor\" class=\"wp-block-heading\"><strong>Salesforce stellt den Trusted Enterprise AI Harness vor<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2570-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=1024\" alt=\"Salesforce Introduces the Trusted Enterprise AI Harness\" class=\"wp-image-2570\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"2570-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=1024\" alt=\"Salesforce Introduces the Trusted Enterprise AI Harness\" class=\"wp-image-2570\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/789_0926_T17_Salesforce-Introduces-the-Data-360-Portfolio_a_v1_090926.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Da Agents zunehmend komplexere Aufgaben in allen Unternehmensbereichen \u00fcbernehmen, darunter das Verst\u00e4ndnis der aktuellen Situation, die Entscheidung \u00fcber die n\u00e4chsten Schritte und die Ausf\u00fchrung von Aktionen \u00fcber verschiedene Systeme hinweg, ben\u00f6tigen sie eine vertrauensw\u00fcrdige Grundlage, um diese Arbeit zuverl\u00e4ssig, sicher und skalierbar zu erledigen. Genau das leistet der neue Enterprise <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/ai-agents\/agent-harness\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Harness<\/a> von Salesforce, der heute vorgestellt wurde: eine neue Architektur, die KI ein gemeinsames Verst\u00e4ndnis von Kunden und Unternehmen verschafft und ihr erm\u00f6glicht, vertrauensw\u00fcrdig zu handeln.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Der Harness vereint sechs F\u00e4higkeiten \u2013 Context, Agency, Action, Governance, Security und Models \u2013 in einer gemeinsamen, modularen Architektur, die auf den Kundenbeziehungen, Prozessen und Kontrollen aufbaut, die das Unternehmen bereits heute steuern.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ein Enterprise <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/ai-agents\/agent-harness\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Harness<\/a> macht diese F\u00e4higkeiten unternehmensweit wiederverwendbar: Context kann zwischen Agents und Modellen geteilt werden, Actions und Workflows k\u00f6nnen sicher \u00fcberall dort ausgef\u00fchrt werden, wo sie ben\u00f6tigt werden, und Governance sowie Security werden konsistent angewendet, w\u00e4hrend KI sich durch das Unternehmen bewegt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce setzt dabei auf Kerntechnologien von <a href=\"https:\/\/www.salesforce.com\/de\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a>, Informatica, MuleSoft, Agent Fabric, Tableau, Agentforce, Salesforce Guardian und der Salesforce Platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/de\/news\/stories\/enterprise-ai-harness\/\" target=\"_blank\" rel=\"noreferrer noopener\">Den vollst\u00e4ndigen Artikel lesen<\/a>.<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7503803577312690176?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-3\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-salesforce-und-fide-treiben-mit-agentforce-360-die-zukunft-des-schachs-voran\" class=\"wp-block-heading\"><strong>Salesforce und FIDE treiben mit Agentforce 360 die Zukunft des Schachs voran<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"2585-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=768\" alt=\"Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE\" class=\"wp-image-2585\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n<div id=\"2585-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=768\" alt=\"Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE\" class=\"wp-image-2585\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/09\/Salesforces-Agentforce-360-Powers-the-Future-of-Chess-with-FIDE.webp?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Salesforce hat heute eine wegweisende, mehrj\u00e4hrige Partnerschaft mit FIDE, dem Weltschachbund, bekannt gegeben und wird damit Titelsponsor der FIDE-Weltmeisterschaftsk\u00e4mpfe 2026\u201328 sowie offizieller KI-Partner der FIDE-Schachweltmeisterschaft und der FIDE-Weltrangliste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Partnerschaft bringt die volle Leistungsf\u00e4higkeit von <a href=\"https:\/\/www.salesforce.com\/de\/products\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360<\/a> (einschliesslich <a href=\"https:\/\/www.salesforce.com\/de\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>) zum Einsatz, um die Abl\u00e4ufe, Spielerranglisten und das Fan-Engagement der FIDE f\u00fcr \u00fcber 800 Millionen Schachfans weltweit zu vereinheitlichen. Zu den Highlights z\u00e4hlen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ein Chess Concierge Agent<\/strong>, der Fragen zu Ratings und Live-Turnieren von monatlich 1,2 Millionen Besuchern beantwortet<\/li>\n\n\n\n<li><strong>Ein ELO Player Rating Agent<\/strong>, der dialogbasierte Spielerabfragen und pr\u00e4diktive Einblicke bietet<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.salesforce.com\/de\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a><\/strong>, das die FIDE-Datenbank aktiver Online-Spieler und \u00fcber 60.000 j\u00e4hrlicher Turnier-Streams zu konsolidierten, aktuellen Fan- und Spielerprofilen vereinheitlicht<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">FIDE-CEO Emil Sutovsky bezeichnete dies als \u201eeine wegweisende Vereinbarung&#8220;, w\u00e4hrend Interims-Pr\u00e4sident Viswanathan Anand erkl\u00e4rte, die Zusammenarbeit \u201er\u00fcckt Schach ins Zentrum technologischer Innovation&#8220;.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u201eSchach ist eines der beliebtesten Spiele der Welt, gesch\u00e4tzt von Hunderten Millionen Menschen in jeder Kultur und jedem Winkel des Globus. Es ist uns eine grosse Ehre, mit FIDE zusammenzuarbeiten und die M\u00f6glichkeiten des <a href=\"https:\/\/www.salesforce.com\/welcome-to-the-agentic-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> in einen Sport mit so reicher Geschichte und leidenschaftlichen Fans zu bringen&#8220;, sagte Patrick Stokes, President, Applications and Marketing, Salesforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die vollst\u00e4ndige Pressemitteilung finden Sie <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/09\/10\/agentforce-360-powers-future-of-chess-with-fide\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">G\u00e4ste der Dreamforce k\u00f6nnen FIDE an der Howard Street finden,&nbsp; mit interaktiven KI-Schach-Demos und Live-Ausstellungspartien mit Gro\u00dfmeistern!<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/iLaLPXoT4myGxUa6vevhcq.jpg\"  data-uuid=\"iLaLPXoT4myGxUa6vevhcq\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-4\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-nicht-die-klugste-ki-gewinnt-sondern-das-team-das-sie-am-besten-einsetzt\" class=\"wp-block-heading\"><strong>Nicht die kl\u00fcgste KI gewinnt \u2013 sondern das Team, das sie am besten einsetzt<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wie setzt man KI im Kundenservice wirklich erfolgreich ein \u2013 und wo lauern die typischen Fallstricke? Auf dem Weg zur Dreamforce gab <a href=\"https:\/\/open.spotify.com\/episode\/01P1Mp7UvGeK1XedjumSdo?si=C18OPaGRTXKfrKwUL5b6OA&amp;nd=1&amp;dlsi=c052191109d3499b\" target=\"_blank\" rel=\"noreferrer noopener\">Anne Wrobel, Global Project Lead Intelligent Customer Care bei B. Braun<\/a>, einem der f\u00fchrenden Medizintechnikunternehmen der Welt, ehrliche Einblicke in die KI-Journey ihres Unternehmens: vom ersten Reality Check bis zum live getesteten Chat-Agenten \u2013 ein Vorgeschmack auf die Art von Kundengeschichte, die auf der Dreamforce im Mittelpunkt stehen wird.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In dieser Folge von Prompt zum Erfolg \u2013 der KI Podcast haben wir gelernt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weshalb viele vermeintliche KI-Use-Cases gar keine sind<\/li>\n\n\n\n<li>Wie B. Braun KI-Klassifizierung und Chat-Agents im Customer Service einsetzt<\/li>\n\n\n\n<li>Warum Datenzentriertheit kein Buzzword ist, sondern die echte Herausforderung<\/li>\n\n\n\n<li>Wie Kommunikation \u00fcber Erfolg oder Misserfolg entscheidet<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Auch im <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer-Blog<\/a> erz\u00e4hlt Anne Wrobel, wie ein zweit\u00e4giger Hackathon mit Salesforce und Implementierungspartner DIA den Grundstein f\u00fcr B. Brauns Teilnahme am Agentforce1000-Programm legte. Ihr Fazit: Agentforce denkt selbst mit und kann weit mehr als ein starr programmierter <a href=\"https:\/\/www.salesforce.com\/de\/blog\/chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chatbot<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Wie nutzt man KI im Customer Service? \u2013 mit Anne Wrobel von B.Braun\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/hwR-dXiTm7c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Der Case von B. Braun gibt einen Vorgeschmack auf das, was uns auf der Dreamforce erwartet. Wer tiefer in KI-Agenten im Service einsteigen m\u00f6chte, sollte sich diese Sessions in San Francisco nicht entgehen lassen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838993401001GIpQ\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Your Agentforce Service Roadmap: What&#8217;s Next<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779412457613001Syng\" target=\"_blank\" rel=\"noreferrer noopener\"><em>How Channel Orchestration Defines the Agentic Era<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839019357001GHsH\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Take Your AI Agents From Good to Great in Customer Support<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839001421001GSRQ\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Agentforce IT Service Roadmap: Build, Run &amp; Scale AI Agents<\/em><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>10. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise-5\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-claudeforce-salesforce-und-anthropic-bringen-claude-in-den-enterprise-einsatz\" class=\"wp-block-heading\"><strong>Claudeforce: Salesforce und Anthropic bringen Claude in den Enterprise-Einsatz<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auf dem Weg zur Dreamforce haben <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/08\/26\/salesforce-and-anthropic-announce-claudeforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce und Anthropic Claudeforce angek\u00fcndigt<\/a>, eine erweiterte strategische Partnerschaft, die \u201edie weltweit f\u00fchrende KI&#8220; mit dem \u201eweltweit f\u00fchrenden CRM&#8220; zusammenbringt. Die Partnerschaft integriert Claude direkt \u00fcber das gesamte Salesforce \u00d6kosystem hinweg \u2014 \u00fcber die neue <strong>AIforce UI-Harness<\/strong>, <a href=\"https:\/\/www.salesforce.com\/de\/headless\/\" target=\"_blank\" rel=\"noreferrer noopener\">Headless 360<\/a>, <a href=\"https:\/\/www.salesforce.com\/de\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a>, <a href=\"https:\/\/www.salesforce.com\/de\/analytics\/tableau\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a> und <a href=\"https:\/\/www.salesforce.com\/de\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die <a href=\"http:\/\/www.salesforce.com\/claudeforce\">Claudeforce<\/a>-Integration baut auf <a href=\"https:\/\/www.salesforce.com\/headless\/\">Headless 360<\/a> auf, das KI-Agenten direkten Zugriff auf Salesforce-Daten, Gesch\u00e4ftslogik, Workflows und geregelte Aktionen erm\u00f6glicht.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Probabilistische Intelligenz allein f\u00fchrt kein Unternehmen, und deterministische Systeme k\u00f6nnen nicht denken. Indem wir Claudes au\u00dfergew\u00f6hnliche Denkf\u00e4higkeit mit den vertrauensw\u00fcrdigen Daten, Workflows und der Governance verbinden, auf denen jedes Unternehmen basiert, liefern wir eine dynamische Schnittstelle, die denkt, urteilt und handelt. So wird jedes Unternehmen k\u00fcnftig arbeiten.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Marc Benioff, Chair &amp; CEO, Salesforce<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Weitere Details:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Salesforce in Claude:<\/strong> Startet mit 37 vorgefertigten Sales-Skills, darunter Meeting-Vorbereitung, Deal-Health-Review und Pipeline-Review, zun\u00e4chst f\u00fcr ausgew\u00e4hlte Pilotkunden verf\u00fcgbar und als offene Beta ab September 2026.<\/li>\n\n\n\n<li><strong>Claude in Agentforce:<\/strong> Claude wird innerhalb von <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> als Reasoning-Modell f\u00fcr die <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/what-is-a-reasoning-engine\/atlas\/\" target=\"_blank\" rel=\"noreferrer noopener\">Atlas Reasoning Engine<\/a> verf\u00fcgbar.<\/li>\n\n\n\n<li><strong>Claude in Slack:<\/strong> Claude ist jetzt das Standardmodell f\u00fcr <a href=\"https:\/\/www.salesforce.com\/de\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> und treibt <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/01\/13\/slackbot-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slackbot<\/a> an, der auf das Jahr hochgerechnet Produktivit\u00e4tsgewinne von 8,1 Millionen Stunden erm\u00f6glicht hat \u2013 mit einer Verdoppelung im Quartalsvergleich.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Durch diese Partnerschaft k\u00f6nnen Unternehmen Claude auf die Kunden\u00adinformationen und den Gesch\u00e4ftskontext ansetzen, die sie \u00fcber Jahrzehnte in Salesforce aufgebaut haben, und damit ihr Gesch\u00e4ft tats\u00e4chlich f\u00fchren und ausbauen.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Dario Amodei, CEO &amp; Co-Founder, Anthropic<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Lesen Sie die Ank\u00fcndigung <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/08\/26\/salesforce-and-anthropic-announce-claudeforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>, und sehen Sie sich dieses Video an, um mehr zu erfahren. Wir freuen uns au\u00dferdem darauf, Dario Amodei, Co-Founder &amp; CEO von Anthropic, auf der <a href=\"https:\/\/www.salesforce.com\/dreamforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce<\/a> zu h\u00f6ren.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The #1 AI meets the #1 CRM. Welcome to Claudeforce.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/RZMj7C41AuQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>9. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-customer-success-4\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-ki-agenten-im-kundenservice-wie-vaylens-eine-losungsrate-von-fast-70-erreicht\" class=\"wp-block-heading\"><strong>KI-Agenten im Kundenservice: Wie vaylens eine L\u00f6sungsrate von fast 70 % erreicht<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wie sieht der Einsatz von KI-Agenten in der Praxis aus? Autorin und KI-Expertin <a href=\"https:\/\/lnkd.in\/p\/eGvKqEeH\" target=\"_blank\" rel=\"noreferrer noopener\">Sara Weber<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">hat im Auftrag von Salesforce k\u00fcrzlich mit Dennis L\u00fcger von vaylens gesprochen, einem Software-Anbieter rund um Elektromobilit\u00e4t mit Sitz in Dortmund. Dort unterst\u00fctzt bereits ein KI-Agent den Kundenservice \u2014 mit einer L\u00f6sungsrate von fast 70 % und Ergebnissen, die die gesetzten Ziele \u00fcbertroffen haben.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dennis L\u00fcger gibt einen ehrlichen Einblick, was funktioniert hat, welche H\u00fcrden auftraten und was erfolgreiche KI-Projekte von gescheiterten unterscheidet. Sein zentraler Punkt: Die Einf\u00fchrung von KI-Agenten bedeutet nicht nur, die Technologie zu verstehen, sondern auch die eigene Arbeitsweise zu hinterfragen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sehen Sie sich das vollst\u00e4ndige Interview unten an, und lesen Sie mehr \u00fcber das Agentforce-Projekt von vaylens im <a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-vaylens\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Blog<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"KI im Kundenservice: Praxiseinblicke von vaylens\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/CV6kgm9zvsU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Aktuelle News zum Thema Agentic AI im Kundenservice gibt es in der <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1781726987489001lhYO\" target=\"_blank\" rel=\"noreferrer noopener\">Service Keynote: Agentic Outcomes for Every Touchpoint<\/a>. Hier wird der Einsatz agentischer KI \u00fcber mehrere Kundenkan\u00e4le hinweg demonstriert.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-insights\" class=\"wp-block-heading\"><strong><em>Insights<\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-agentic-enterprise-index-die-daten-hinter-dem-agentic-enterprise\" class=\"wp-block-heading\"><strong>Agentic Enterprise Index: Die Daten hinter dem Agentic Enterprise<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4chste Woche auf der Dreamforce wird sich vieles um das \u201e__<a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>__&#8220; drehen. Der neue Salesforce <a href=\"https:\/\/www.salesforce.com\/de\/news\/agentic-enterprise-index-insights-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise Index<\/a> liefert die Daten dazu. Er belegt, dass autonome Agenten keine blo\u00dfe Zukunftsvision sind, sondern branchen\u00fcbergreifend schon heute echten ROI liefern.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Die wichtigsten Erkenntnisse:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die Akzeptanz steigt rasant: Die Zahl aktivierter Agenten hat sich in diesem Fiskaljahr fast verdreifacht (3x). Gleichzeitig ist die Erstellungszeit f\u00fcr Agenten um 53 % gesunken.<\/li>\n\n\n\n<li>Agenten werden intelligenter: Der durchschnittliche Skill-Umfang hat sich von 2 auf 6 einzigartige F\u00e4higkeiten verdreifacht \u2014 bei Spitzenbedarf, etwa im Weihnachtsgesch\u00e4ft, sogar um bis zu 350 %<\/li>\n\n\n\n<li>Echter Business Impact: Einzelh\u00e4ndler, die KI-Agenten einsetzen, verzeichneten ein 4-mal h\u00f6heres Wachstum der Weihnachtsums\u00e4tze im Jahresvergleich (8 % vs. 2 %)<\/li>\n\n\n\n<li>Das Vertrauen w\u00e4chst: Die w\u00f6chentliche Nutzung durch Mitarbeiter:innen hat sich verdreifacht. Dabei blieb die Eskalationsrate stabil bei 32 %, obwohl die von Agenten bearbeiteten Konversationen um das 170-Fache zugenommen haben.<\/li>\n\n\n\n<li>Kein &#8222;One size fits all&#8220;: Zwei erfolgreiche Strategien haben sich herauskristallisiert \u2014 hochvolumig\/aufgabenspezifisch (Einzelhandel, Reisebranche) versus vielseitig\/mehrstufig (Fertigung, Finanzdienstleistungen, \u00f6ffentlicher Sektor, Gesundheitswesen)<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Die Zahl aktivierter Agenten hat sich in diesem Fiskaljahr fast verdreifacht (3x). Gleichzeitig ist die Erstellungszeit f\u00fcr Agenten um 53 % gesunken.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/wHEEiEJ8pZfs11TKvB8ik1.jpg\"  data-uuid=\"wHEEiEJ8pZfs11TKvB8ik1\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>So erleben Sie das Agentic Enterprise auf der Dreamforce:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Keynotes verfolgen: Sehen Sie <a href=\"https:\/\/www.linkedin.com\/in\/marcbenioff\" target=\"_blank\" rel=\"noreferrer noopener\">Marc Benioff, Chair &amp; CEO, Salesforce<\/a>, auf der Main Stage (oder streamen Sie die Aufzeichnung auf <a href=\"https:\/\/www.salesforce.com\/plus\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a>), um diese Strategien zum Einsatz von Agenten in Echtzeit in der Praxis zu erleben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selbst ausprobieren auf dem Campground: In der Agentic Enterprise City auf dem Main Campground zeigen praxisnahe Showcases, wie <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/how-it-works\/\" target=\"_blank\" rel=\"noreferrer noopener\">KI-Agenten<\/a> echte Gesch\u00e4ftsprobleme l\u00f6sen. Einen \u00dcberblick \u00fcber das diesj\u00e4hrige Angebot gibt es auf der <a href=\"https:\/\/www.salesforce.com\/customer-stories\/agentic-enterprise-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise City Landing Page<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Breakout-Sessions: Nutzen Sie den <a href=\"https:\/\/www.salesforce.com\/dreamforce\/my-agenda\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agenda Builder<\/a>, um branchenspezifische oder technologische Deep Dive Sessions zu finden.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-6\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-headless-360-wurde-erweitert-anwendungen-werden-fur-ki-agenten-zentral-nutzbar\" class=\"wp-block-heading\"><strong>Headless 360 wurde erweitert: Anwendungen werden f\u00fcr KI-Agenten zentral nutzbar<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auf dem Weg zur Dreamforce hat Salesforce eine <a href=\"https:\/\/www.salesforce.com\/de\/news\/expanding-headless-360-enterprise-capabilities\/\" target=\"_blank\" rel=\"noreferrer noopener\">umfassende Erweiterung von Headless 360<\/a> angek\u00fcndigt, die auf Marketing, Sales, Service, Commerce, MuleSoft, Informatica, Tableau und die gesamte Plattform ausgedehnt wird. Das Ziel: jede Salesforce-Cloud in wiederverwendbare Enterprise-Funktionen zu verwandeln, die jeder autorisierte KI-Agent \u00fcber offene Standards sicher entdecken und nutzen kann.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Auf der Dreamforce zeigt die Keynote <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1781726973233001l5xc\" target=\"_blank\" rel=\"noreferrer noopener\">Headless 360: Anywhere Humans and Agents Work<\/a>, wie diese Funktionen in der Praxis eingesetzt werden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Erfahren Sie <a href=\"https:\/\/www.salesforce.com\/headless\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a> mehr \u00fcber Headless 360 sowie im Video unten:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"&amp;apos;Headless Architecture&amp;apos; Explained | Salesforce\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/SanoakPfrF8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-agentic-enterprise-7\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-was-bisher-geschah-auf-dem-weg-zur-dreamforce-2026\" class=\"wp-block-heading\"><strong>Was bisher geschah: Auf dem Weg zur Dreamforce 2026<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auf dem Weg zur Dreamforce stand in diesem Jahr in Deutschland schon fr\u00fch alles im Zeichen des Agentic Enterprise. Im Juni stellte Salesforce den <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/06\/30\/salesforce-agentforce-help-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Help Agent<\/a> f\u00fcr den Kundenservice vor und machte Unternehmensanwendungen mit<a href=\"https:\/\/www.salesforce.com\/de\/news\/expanding-headless-360-enterprise-capabilities\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp; Headless 360<\/a> direkt f\u00fcr KI-Agenten nutzbar.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dass agentische KI in den Unternehmen ankommt, best\u00e4tigen auch die Daten des <a href=\"https:\/\/www.salesforce.com\/de\/news\/agentic-enterprise-index-insights-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise Index<\/a>: Die Zahl aktivierter KI-Agenten hat sich im Jahresvergleich fast verdreifacht. Im deutschen Mittelstand steigt die KI-Nutzung um 54 Prozent, so der aktuelle <a href=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/03\/12\/ki-index-mittelstand-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">KI-Index Mittelstand 2026<\/a> von Salesforce und dem Deutschen Mittelstands-Bund (DMB), der Einsatz von KI-Agenten hat sich fast verdoppelt.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 536)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" alt=\"The Shopper Agent Advantage\" class=\"wp-block-jetpack-slideshow_image wp-image-2461\" data-id=\"2461\" data-aspect-ratio=\"1024 \/ 536\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image.png?w=1218&amp;h=638 1218w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" alt=\"Escalations Steady as Conversations Rise\" class=\"wp-block-jetpack-slideshow_image wp-image-2462\" data-id=\"2462\" data-aspect-ratio=\"1024 \/ 536\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_5815d4.png?w=1218&amp;h=638 1218w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"712\" alt=\"Agents Triple Their Skill Set\" class=\"wp-block-jetpack-slideshow_image wp-image-2463\" data-id=\"2463\" data-aspect-ratio=\"1024 \/ 536\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png 1360w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=264&amp;h=138 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=500&amp;h=262 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=150&amp;h=79 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=369&amp;h=193 369w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/08\/image_20e14a.png?w=1218&amp;h=638 1218w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Das zeigt auch ein Blick in die Praxis: Wir sehen bei unseren deutschen Kunden \u00fcber alle Gr\u00f6\u00dfen und Branchen hinweg innovative Agentforce Projekte:<a href=\"https:\/\/www.salesforce.com\/de\/news\/e-on-denkt-energieversorgung-neu-und-setzt-bei-ki-transformation-auf-agentforce\/\">&nbsp;<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/de\/news\/e-on-denkt-energieversorgung-neu-und-setzt-bei-ki-transformation-auf-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">E.ON<\/a> denkt Energieversorgung neu und setzt bei seiner KI-Transformation auf <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>.<\/li>\n\n\n\n<li>\u0160koda hat insgesamt H\u00e4ndler-Kontaktpunkte in einer zentralen L\u00f6sung geb\u00fcndelt und damit die Betriebskosten um 50 Prozent reduziert. Wir freuen uns darauf, \u0160koda <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839012704001GmdN\" target=\"_blank\" rel=\"noreferrer noopener\">live on stage<\/a> zu haben \u2013 deren Entwicklung von den <a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-sk\/\" target=\"_blank\" rel=\"noreferrer noopener\">ersten Schritten mit Agentforce<\/a> bis heute ist beeindruckend.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-linde\/\" target=\"_blank\" rel=\"noreferrer noopener\">Linde<\/a> hat in nur einem Tag einen produktiven KI-Agenten entwickelt und erzielt damit messbaren Mehrwert im Kundenservice.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-freitag-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">FREITAG<\/a> gestaltet mit Agentforce seinen Kundenservice neu und setzt KI gezielt ein, um Menschen zu entlasten und Prozesse intelligent weiterzuentwickeln.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/de\/blog\/trailblazer-qiagen\/\" target=\"_blank\" rel=\"noreferrer noopener\">QIAGEN<\/a> hat mit Agentforce die Grundlage f\u00fcr Skalierbarkeit im Service geschaffen. Innerhalb von 18 Monaten lie\u00dfen sich die Bearbeitungszeiten halbieren und 40 Prozent der Servicef\u00e4lle automatisieren.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-customer-success-5\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-wenn-werte-ubereinstimmen-marc-benioff-trifft-mercedes-benz-ceo-ola-kallenius-in-stuttgart\" class=\"wp-block-heading\"><strong>Wenn Werte \u00fcbereinstimmen: Marc Benioff trifft Mercedes-Benz-CEO Ola K\u00e4llenius in Stuttgart<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auf dem Weg zur <a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce<\/a> vertieft das Salesforce F\u00fchrungsteam die Beziehungen zu den Kunden, die ihre Reise zum <a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> aktiv gestalten \u2014 darunter ein Besuch bei Mercedes-Benz am Standort Untert\u00fcrkheim, um <a href=\"https:\/\/www.linkedin.com\/posts\/marcbenioff_robin-washington-and-i-loved-being-with-you-share-7354613429288005632-m2L4\/\" target=\"_blank\" rel=\"noreferrer noopener\">CEO Ola K\u00e4llenius zu treffen<\/a>.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Wenn Technologie, Strategie und Werte im Einklang stehen, entsteht mehr als nur ein Projekt.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Alexander Wallner, CEO EMEA Central, Salesforce<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/posts\/alexwallner_when-technology-strategy-and-values-align-activity-7478373608352997376-TJC2?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACG1qLABb3q6jYD0t6SFBCWIDtG6WIn6HbQ\" target=\"_blank\" rel=\"noreferrer noopener\">Alexander Wallner, CEO EMEA Central, Salesforce<\/a>, formuliert es so: \u201eWenn Technologie, Strategie und Werte im Einklang stehen, entsteht mehr als nur ein Projekt.&#8220; Zwischen Mercedes-Benz und Salesforce ist aus diesem Einklang eine langfristige Partnerschaft gewachsen, die auf einer gemeinsamen \u00dcberzeugung basiert: Vertrauen, Daten und KI z\u00e4hlen zu den zentralen Treibern erfolgreicher Gesch\u00e4ftsmodelle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die beiden Unternehmen arbeiten daran, Kundeninteraktionen \u00fcber alle Ber\u00fchrungspunkte hinweg zu vernetzen \u2014 von der Fabrikhalle bis zum Showroom \u2014 und Erlebnisse pers\u00f6nlicher sowie Angebote relevanter zu gestalten, \u00fcberall dort, wo Menschen, Daten und Prozesse zusammenkommen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wie Wallner es ausdr\u00fcckte, ist es nicht nur die Strategie, die die beiden Unternehmen verbindet, sondern ein gemeinsames Wertegef\u00fchl, das in jeder Zusammenarbeit sp\u00fcrbar wird.&nbsp;<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:share:7478373606734094336\" height=\"884\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>8. September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise-8\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-get-ready-for-dreamforce-2026-live-aus-san-francisco\" class=\"wp-block-heading\"><strong>Get ready for Dreamforce 2026: Live aus San Francisco<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auf der <a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce 2026<\/a> werden wir vor allem \u00fcber eine Frage sprechen: Was braucht es wirklich, um ein<a href=\"https:\/\/www.salesforce.com\/de\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agentic Enterprise<\/a> zu werden? Mit Live-Demos, vision\u00e4ren Sprechern und drei Tagen wegweisender Momente in San Francisco zeigt Salesforce hier, wie Menschen und Agenten zusammenarbeiten, um echten gesch\u00e4ftlichen Mehrwert zu erzielen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Von der Keynote \u00fcber Kundenstories bis hin zu exklusiven Momenten direkt vor Ort: Unsere<a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\"> <\/a>Live-Berichterstattung zur <a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce 2026<\/a> liefert die ganze Woche \u00fcber aktuelle Meldungen. Unser News-Team aktualisiert diese Seite laufend mit den neuesten Nachrichten und Insights. Um Ihnen die aktuellen News schnellstm\u00f6glich anzubieten, werden wir Inhalte teilweise in englischer Sprache zur Verf\u00fcgung stellen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vor Ort dabei?<\/strong> Schauen Sie hier vorbei, um keine Highlights zu verpassen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aus der Ferne dabei?<\/strong> Begleiten Sie uns, um einen Eindruck davon zu bekommen, wie es wirklich vor Ort ist \u2013 oder schalten Sie kostenlos auf<a href=\"https:\/\/www.salesforce.com\/plus\" target=\"_blank\" rel=\"noreferrer noopener\"> Salesforce+<\/a> ein, um Keynotes und Sessions live und on demand zu verfolgen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Erfahren Sie hier mehr \u00fcber die Dreamforce:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What is Dreamforce? | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Bah8X9e69YY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Live-Berichterstattung vom Top-Event f\u00fcr Agentic AI<\/p>\n","protected":false},"author":0,"featured_media":2531,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[463,48],"sf_theme":[411],"sf_topic":[459,16],"sf_product":[365,509],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[521],"sf_visibility":[],"coauthors":[],"class_list":["post-2529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-event-coverage-2","sf_content_type-stories","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-dreamforce","sf_product-agentforce","sf_product-data-360","sf_collection-dreamforce-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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