{"id":1165,"date":"2025-05-27T17:52:03","date_gmt":"2025-05-27T15:52:03","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=1165"},"modified":"2025-05-27T17:55:01","modified_gmt":"2025-05-27T15:55:01","slug":"agentforce-financial-services","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2025\/05\/27\/agentforce-financial-services\/","title":{"rendered":"Salesforce f\u00fchrt Agentforce for Financial Services ein"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>KI-Agenten f\u00fcr mehr Effizienz, Personalisierung und Vertrauen<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>M\u00fcnchen \u2013 27. Mai 2025 \u2013 Salesforce bringt mit <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-financial-services-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Financial Services<\/a> eine neue L\u00f6sung auf den Markt, die gezielt die Herausforderungen f\u00fcr Banken, Versicherungen und Verm\u00f6gensverwaltern adressiert. Agentforce for Financial Services umfasst vorkonfigurierte, rollenbasierte KI-Agenten, die g\u00e4ngige Front-Office-Aufgaben automatisieren \u2013 etwa die Vorbereitung von Beratungsgespr\u00e4chen, die Bearbeitung von Standardanfragen oder die Unterst\u00fctzung bei der Produktauswahl. Der Einsatz erfordert keine Programmierung, die Integration erfolgt nativ in die Salesforce Financial Services Cloud und alle Aktionen orientieren sich an unternehmenseigenen Daten, branchentypischen Gesch\u00e4ftsprozessen und regulatorischen Anforderungen.<br><br>Die KI-Agenten arbeiten autonom und treffen auf Basis relevanter Daten, Workflows und Richtlinien kontextbasierte, intelligente Entscheidungen. Die vertrauensw\u00fcrdige Digital-Labor-Plattform arbeitet Seite an Seite mit menschlichen Mitarbeiter:innen, um sie zu entlasten sowie deren Effizienz und Produktivit\u00e4t zu erh\u00f6hen.<\/p>\n\n\n\n<p><strong><strong>Die wichtigsten Funktionen im \u00dcberblick:<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Financial Advisor &amp; Banker Agents:<\/strong> Die Automatisierung der Vor- und Nachbereitung von Beratungsgespr\u00e4chen mit KI-gest\u00fctzter Analyse von Kundendaten, automatischer Agenda-Erstellung und Aufgabenzuweisung verschafft Berater:innen mehr Zeit f\u00fcr ihre Kund:innen.<\/li>\n\n\n\n<li><strong>Banking &amp; Insurance Service Agents:<\/strong> Die vollautomatische Bearbeitung von Routineanfragen wie Kartensperrungen oder Geb\u00fchrenerstattungen beschleunigt und entlastet den Kundenservice.<\/li>\n\n\n\n<li><strong>Loan Officer Agent:<\/strong> Indem Kreditnehmer:innen rund um die Uhr bei der Produktauswahl unterst\u00fctzt sowie personalisiert beraten werden und datenbasierte Produktempfehlungen erhalten, verk\u00fcrzen sich Antragsprozesse und die Konversionsrate steigt.<\/li>\n\n\n\n<li><strong>Eingebaute Compliance-Kontrollen:<\/strong> S\u00e4mtliche Agenten arbeiten innerhalb des Compliance-Frameworks der Financial Services Cloud und dokumentieren alle Prozesse l\u00fcckenlos \u2013 von Offenlegungspflichten bis zu Genehmigungshierarchien.<\/li>\n<\/ul>\n\n\n\n<p>Mit Agentforce l\u00e4sst sich digitale Arbeitskraft nahezu unbegrenzt skalieren, um weithin bestehende personelle Engp\u00e4sse auszugleichen und Vertrauen, Effizienz sowie Kundenn\u00e4he nachhaltig zu st\u00e4rken. Unternehmen, die Agentforce einsetzen, best\u00e4tigen das. So erkl\u00e4rt Dimitar Bonev, CRM Director bei Nexo: \u201eAgentforce verbessert unsere Kundenbetreuung, indem es Routineanfragen selbstst\u00e4ndig abwickelt. Dadurch hat unser Team im ersten Quartal 400 Stunden Zeit gewonnen, um sich auf das Wesentliche zu konzentrieren \u2013 die Betreuung von Kund:innen mit komplexeren Bed\u00fcrfnissen. Diese zus\u00e4tzliche Effizienz hat zu einer 20-prozentigen Steigerung bei der automatischen Beantwortung von Chat-Anfragen beigetragen, im ersten Quartal konnten 10.000 zus\u00e4tzliche Chatanfragen automatisch gel\u00f6st werden. Mit Agentforce haben wir uns nicht nur zu einem reaktionsschnellen, qualitativ hochwertigen Kundenservice verpflichtet \u2013 wir setzen das um.\u201c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-uber-die-financial-services-cloud\"><strong><strong>\u00dcber die Financial Services Cloud<\/strong><\/strong><\/h2>\n\n\n\n<p>Die Salesforce Financial Services Cloud wurde speziell f\u00fcr Banken, Verm\u00f6gensverwaltungen und Versicherungsunternehmen entwickelt, um Kundenbeziehungen effizient zu steuern, komplexe Prozesse zu vereinfachen und regulatorische Anforderungen einfacher zu erf\u00fcllen. Mit branchenspezifischen Datenmodellen und vorkonfigurierten Workflows lassen sich zentrale Anwendungsf\u00e4lle \u2013 von der Finanzplanung bis zur Schadenbearbeitung \u2013 schnell umsetzen und die Flexibilit\u00e4t und Agilit\u00e4t steigern.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-verfugbarkeit-und-weitere-informationen\">Verf\u00fcgbarkeit und weitere Informationen:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce ist ab sofort \u00fcber jede Financial Services Cloud Edition mit dem Salesforce <a href=\"https:\/\/www.salesforce.com\/crm\/foundations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Foundations<\/a> Add-on und der<a href=\"https:\/\/www.salesforce.com\/agentforce\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agentforce SKU<\/a> verf\u00fcgbar.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/financial-services\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Financial Services<\/a> mit vorgefertigten Agents wird mit dem Summer &#8217;25 Release verf\u00fcgbar sein.<\/li>\n\n\n\n<li>Lesen Sie, wie Verm\u00f6gensverwalter mit <a href=\"https:\/\/www.salesforce.com\/blog\/ai-agents-for-wealth-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce ein profitables Beratungsgesch\u00e4ft<\/a> aufbauen k\u00f6nnen.<\/li>\n\n\n\n<li>Erfahren Sie mehr \u00fcber die <a href=\"https:\/\/www.salesforce.com\/financial-services\/pricing\/\">Preise<\/a> der Financial Services Cloud<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>KI-Agenten f\u00fcr mehr Effizienz, Personalisierung und Vertrauen M\u00fcnchen \u2013 27. Mai 2025 \u2013 Salesforce bringt mit Agentforce for Financial Services eine neue L\u00f6sung auf den Markt, die gezielt die Herausforderungen f\u00fcr Banken, Versicherungen und Verm\u00f6gensverwaltern adressiert. Agentforce for Financial Services umfasst vorkonfigurierte, rollenbasierte KI-Agenten, die g\u00e4ngige Front-Office-Aufgaben automatisieren \u2013 etwa die Vorbereitung von Beratungsgespr\u00e4chen, die [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":1166,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[47,44],"sf_theme":[54],"sf_topic":[15,386],"sf_product":[365],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[345],"class_list":["post-1165","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_content_type-press-releases","sf_theme-artificial-intelligence","sf_topic-digital-transformation","sf_topic-agents","sf_product-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce f\u00fchrt Agentforce for Financial Services ein - Salesforce<\/title>\n<meta name=\"description\" content=\"KI-Agenten f\u00fcr mehr Effizienz, Personalisierung und Vertrauen M\u00fcnchen \u2013 27. 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