{"id":1603,"date":"2025-10-10T14:27:31","date_gmt":"2025-10-10T12:27:31","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=1603"},"modified":"2025-10-10T14:27:32","modified_gmt":"2025-10-10T12:27:32","slug":"agentforce-it-service","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2025\/10\/10\/agentforce-it-service\/","title":{"rendered":"Agentforce IT Service von Salesforce: Autonome KI-Agenten statt zeitraubender Ticketsysteme"},"content":{"rendered":"\n<p>San Francisco\/M\u00fcnchen, 10. Oktober 2025 \u2013 Salesforce hat Agentforce IT Service f\u00fcr den agentenbasierten, konversationellen IT-Support angek\u00fcndigt. Die skalierbare, sichere und vertrauensw\u00fcrdige L\u00f6sung spart Unternehmen unz\u00e4hlige Stunden, indem Mitarbeiter:innen \u00fcber nat\u00fcrlichsprachliche Dialoge sofortige Antworten und eine schnellere L\u00f6sung ihrer IT-Probleme direkt im Arbeitsfluss erhalten.<\/p>\n\n\n\n<p>Agentforce IT Service entlastet IT-Teams durch die automatische, selbstst\u00e4ndige Bearbeitung von IT-Service-Aufgaben und senkt damit den Zeit- und Kostenaufwand. Mitarbeiter:innen profitieren von der sofortigen L\u00f6sung ihrer IT-Anliegen, ohne Tickets erstellen und auf deren Bearbeitung warten zu m\u00fcssen. Automatisierte Incident Management Funktionen und Fehlererkennungen senken Ausfallzeiten, da sich Vorf\u00e4lle besser vorhersehen und somit h\u00e4ufig vermeiden lassen.<\/p>\n\n\n\n<p>Zum Start von Agentforce IT Service stehen schon \u00fcber 100 vorgefertigte Konnektoren und Integrationen zu in Unternehmen g\u00e4ngigen Apps, Services und Systemen bereit, von Anbietern wie Google, IBM, Microsoft, Oracle NetSuite, Workday und Zoom. Dadurch ist vom ersten Tag ein nahezu vollst\u00e4ndiger \u00dcberblick \u00fcber die IT-Landschaft in Agentforce IT Service m\u00f6glich.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-so-funktioniert-agentforce-it-service\"><strong>So funktioniert Agentforce IT Service<\/strong><\/h2>\n\n\n\n<p>Agentforce IT Service basiert auf der tief integrierten Salesforce Plattform. Das bedeutet: keine Datensilos, schnellere KI-gest\u00fctzte Auto-Resolutions und nahtlose, abteilungs\u00fcbergreifende Workflows f\u00fcr alle Nutzer:innen. Die Best Practices aus der Service Cloud vermeiden kostspielige Integrationen und eine Datenfragmentierung. Diese vereinheitlichte Datenquelle erm\u00f6glicht pr\u00e4zise L\u00f6sungen und steigert die Effizienz von IT-Teams sowie die Mitarbeiterzufriedenheit.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-full\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1604-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"602\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-1604\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png 936w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=300&amp;h=193 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=768&amp;h=494 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=264&amp;h=170 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=500&amp;h=322 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=678&amp;h=436 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=150&amp;h=96 150w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/a><\/figure>\n<div id=\"1604-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"602\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-1604\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png 936w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=300&amp;h=193 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=768&amp;h=494 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=264&amp;h=170 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=500&amp;h=322 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=678&amp;h=436 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2025\/10\/image_460541.png?w=150&amp;h=96 150w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Bild: Der <\/em><strong><em>IT Service Desk<\/em><\/strong><em> ist ein Workspace mit integrierter KI und KI-Agenten, Produktivit\u00e4tstools sowie Wissensquellen zur Zusammenfassung, Erkennung und L\u00f6sung von Vorf\u00e4llen. Die Plattform zur durchg\u00e4ngigen Automatisierung von ITIL-Prozessen im Incident-, Problem- und Change-Management steigert die Produktivit\u00e4t und beschleunigt die Fehlerbehebung.<\/em><\/p>\n\n\n\n<p><strong>Die wichtigsten Funktionen im \u00dcberblick:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der agentenbasierte IT Service Desk bietet durchg\u00e4ngige, ITIL-konforme Funktionen f\u00fcr das IT-Servicemanagement.<\/li>\n\n\n\n<li>KI-Agenten arbeiten wie ein Fachexperten-Team zusammen, um Mitarbeiter:innen und menschliche IT-Teams zu unterst\u00fctzen.<\/li>\n\n\n\n<li>Abteilungs\u00fcbergreifende Konnektoren, Integrationen und Workflows funktionieren \u00fcber die gesamte IT-Landschaft des Unternehmens hinweg.<\/li>\n\n\n\n<li>Die Agentic Configuration Management Database (CMDB) und der Service Graph gew\u00e4hren eine grafische \u00dcbersicht \u00fcber die gesamte Infrastruktur, alle Anwendungen und Services, inklusive Vernetzungen und Abh\u00e4ngigkeiten. Die enthaltenen fortschrittlichen Discovery-Funktionalit\u00e4ten (mit und ohne KI-Agenten) sowie eine umfassende Service-Map erm\u00f6glichen die proaktive und reaktive Incident-Behebung sowie Root-Cause-Analysen.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Weitere Informationen<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"2163\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/de\/news\/slack-erweitert-slackbot\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=1024\" class=\"content-card__image\" alt=\"\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/de\/news\/slack-erweitert-slackbot\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSlack erweitert Slackbot um \u00fcber 30 neue Funktionen f\u00fcr das Agentic Enterprise\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 Minuten Lesezeit\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"2118\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/03\/12\/agentforce-contact-center\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=1024\" class=\"content-card__image\" alt=\"\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.webp?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/03\/12\/agentforce-contact-center\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce b\u00fcndelt KI, Sprache, alle Kan\u00e4le und CRM-Daten im Agentforce Contact Center\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t2 Minuten Lesezeit\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/de\/news\/wp-json\/wp\/v2\/sf_press_release\/1603\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u00c4ltere Beitr\u00e4ge\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentforce-it-service-fur-it-abteilungen\"><strong>Agentforce IT Service f\u00fcr IT-Abteilungen<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT-Abteilungen werden mit Agentforce IT Service substanziell entlastet, da es hilft, Problemen vorzubeugen und IT-Support-Kosten zu senken. Die L\u00f6sung erstellt und priorisiert Incidents automatisch auf Basis von Mitarbeiter-Meldungen. Bei sich h\u00e4ufenden VPN-Ausf\u00e4llen zum Beispiel, untersucht Agentforce die Tragweite des Problems und eskaliert es automatisch als Major Incident. F\u00fcr eine schnelle Problembehebung analysiert Agentforce die Incident-Historie, kann die Ursache erkennen, erstellt eine automatische Zusammenfassung und schl\u00e4gt L\u00f6sungen vor.<\/li>\n\n\n\n<li>Die einheitliche Datensicht auf Teamleistung, Asset-Bestand und Incident-Volumen erm\u00f6glicht eine fundierte, datengetriebene Ressourcenzuteilung und Arbeitsauslastung.<\/li>\n\n\n\n<li>Durch die eingebettete CMDB werden defekte Komponenten schnell erkannt und Gegenma\u00dfnahmen eingeleitet, bevor es zu gr\u00f6\u00dferen Ausf\u00e4llen kommt.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentforce-it-service-fur-die-belegschaft\"><strong>Agentforce IT Service f\u00fcr die Belegschaft<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce IT Service ist \u00fcberall dort, wo auch Mitarbeiter:innen ihre Aufgaben erledigen \u2013 in Slack, Microsoft Teams, im Mitarbeiterportal oder Webchat. \u00dcber Slack ist es besonders einfach:: Mitarbeiter:innen stellen ihre Anfrage in ihrem gewohnten Kollaborations-Tool und erhalten umgehend eine Antwort auf oder L\u00f6sung ihres Anliegens von autonomen KI-Agenten. Bei komplexeren Problemen werden sie automatisch an IT-Mitarbeiter:innen weitergeleitet \u2013 all das, ohne die Anwendung wechseln zu m\u00fcssen.<\/li>\n\n\n\n<li>Bei einem konkreten Vorfall, wie etwa einer Serverst\u00f6rung, erhalten die betroffenen Mitarbeiter:innen automatisch eine Benachrichtigung und kontinuierliche Live-Updates. Individuelle Probleme werden ohne manuelles Zutun proaktiv als Incident gemeldet.<\/li>\n\n\n\n<li>Bei besonders komplexen Anliegen \u00fcbergibt Agentforce sofort an das menschliche Support-Team und liefert die ben\u00f6tigten Kontext-Informationen f\u00fcr eine schnellere, zielf\u00fchrende Reaktion direkt mit.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-starkes-partnernetzwerk\"><strong>Starkes Partnernetzwerk<\/strong><\/h2>\n\n\n\n<p>Agentforce IT Service startet mit \u00fcber 100 vorgefertigten Konnektoren und Integrationen zu g\u00e4ngigen Apps, Services und Systemen. Mit diesen Out-of-the-Box-Konnektoren und Integrationen von Partnern wie Box, Crowdstrike, Google, IBM, Microsoft, Okta, Oracle NetSuite, Qualtrics, TeamViewer, Workday, Zoom und weiteren lassen sich IT- und HR-Workflows bereits von Anbeginn nahtlos integrieren. So erreichen Unternehmen Auto-Resolutions, steigern die Produktivit\u00e4t der Mitarbeiter:innen und reduzieren Kosten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-verfugbarkeit\">Verf\u00fcgbarkeit<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce IT Service, inklusive IT Service Desk, Employee Agents und eingebetteter CMDB, wird im Oktober 2025 allgemein verf\u00fcgbar sein.<\/li>\n\n\n\n<li>Agentforce, Mitarbeiterportale und Slack sind bereits heute verf\u00fcgbar.<\/li>\n<\/ul>\n\n\n\n<p>Die <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-it-service-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">englische Pressemeldung<\/a> inklusive Kundenstatements finden Sie im globalen Newsroom.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Francisco\/M\u00fcnchen, 10. Oktober 2025 \u2013 Salesforce hat Agentforce IT Service f\u00fcr den agentenbasierten, konversationellen IT-Support angek\u00fcndigt. Die skalierbare, sichere und vertrauensw\u00fcrdige L\u00f6sung spart Unternehmen unz\u00e4hlige Stunden, indem Mitarbeiter:innen \u00fcber nat\u00fcrlichsprachliche Dialoge sofortige Antworten und eine schnellere L\u00f6sung ihrer IT-Probleme direkt im Arbeitsfluss erhalten. Agentforce IT Service entlastet IT-Teams durch die automatische, selbstst\u00e4ndige Bearbeitung von [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":1605,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[44,46],"sf_theme":[411],"sf_topic":[419],"sf_product":[365,82,81],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[124],"sf_collection":[428],"sf_visibility":[],"coauthors":[345],"class_list":["post-1603","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-agentic-ai","sf_topic-ai","sf_product-agentforce","sf_product-service-cloud","sf_product-salesforce-platform","sf_location-global","sf_collection-fy26-q3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentforce IT Service von Salesforce - Salesforce<\/title>\n<meta name=\"description\" content=\"San Francisco\/M\u00fcnchen, 10. 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