{"id":2396,"date":"2026-06-30T15:36:32","date_gmt":"2026-06-30T13:36:32","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2396"},"modified":"2026-06-30T15:36:33","modified_gmt":"2026-06-30T13:36:33","slug":"salesforce-agentforce-help-agent","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2026\/06\/30\/salesforce-agentforce-help-agent\/","title":{"rendered":"Salesforce stellt Agentforce Help Agent f\u00fcr den Kundenservice vor: Ein autonomer Service-Agent f\u00fcr alle Kan\u00e4le, in Minuten einsatzbereit\u00a0"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Neues Pay-per-Resolution-Modell: Kosten fallen nur bei erfolgreich gel\u00f6sten F\u00e4llen an<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left\">M\u00fcnchen, 30. Juni 2026 \u2013 Salesforce erweitert sein Agentforce Portfolio um den Agentforce Help Agent: Der direkt einsatzbereite autonome Kundensupport-Agent basiert auf der Agentforce 360 Plattform und ist f\u00fcr den Einsatz \u00fcber mehrere Kontaktkan\u00e4le ausgelegt, inklusive Voice, Web, Portale und Messenger-Dienste. Der Agentforce Help Agent unterst\u00fctzt Service-Anfragen vom Erstkontakt bis zur L\u00f6sung mittels einer umfangreichen Bibliothek an vordefinierten Workflows, beispielsweise f\u00fcr Case-Management, Terminvereinbarungen oder Status-Updates zu Bestellungen.\u00a0\u00a0<\/p>\n\n\n\n<p>Der Agentforce Help Agent nutzt Salesforce Knowledge als Wissensquelle und l\u00e4sst sich optional um weitere Dateien oder Inhalte einer Webseite erg\u00e4nzen. Neben der Beantwortung von Fragen kann der Help Agent vordefinierte Aktionen ausf\u00fchren, um unter anderem F\u00e4lle zu bearbeiten oder Prozesse in bestehenden Abl\u00e4ufen anzusto\u00dfen. Test- und Vorschaufunktionen im Set-up-Prozess stellen die Antwortqualit\u00e4t und -genauigkeit im Live-Betrieb sicher. Weitere Aktionen, wie Order Management, Terminplanung oder Account Management, lassen sich \u00fcber Agentforce Builder oder kundenseitige Anpassungen erg\u00e4nzen.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-das-wichtigste-auf-einen-blick-nbsp\"><strong>Das Wichtigste auf einen Blick<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay-per-resolution:<\/strong> Mit dem neuen KI-Preismodell rechnet Salesforce nur dann ab, wenn der Help Agent ein Anliegen erfolgreich abschlie\u00dft. Wenn Kund:innen an Mitarbeiter:innen weitergeleitet werden m\u00f6chten, oder bei negativer R\u00fcckmeldung, f\u00e4llt keine Geb\u00fchr an, auch nicht f\u00fcr die zuvor get\u00e4tigten Aufrufe von Data 360 oder Agentforce.\u00a0<\/li>\n\n\n\n<li><strong>Zentrale Aktivierung \u00fcber mehrere Kan\u00e4le:<\/strong> Ein gef\u00fchrter Set-up-Prozess erm\u00f6glicht die Bereitstellung von Help Agent in kurzer Zeit. Zudem lassen sich Kan\u00e4le wie Voice, Web, Portal und Messaging zentral \u00fcber eine einzige Oberfl\u00e4che m\u00fchelos aktivieren.\u00a0<\/li>\n\n\n\n<li><strong>Agentforce Customer Service Portal:<\/strong> Das runderneuerte Agentforce Customer Service Portal wird nun \u00fcber eine einzige zentrale Konversationsleiste bedient. W\u00e4hrend Kund:innen ihr Anliegen beschreiben, passt sich die Oberfl\u00e4che in Echtzeit an und blendet w\u00e4hrend des Gespr\u00e4chs passende Handlungsoptionen (z. B. als Aktionskacheln) ein. Dank Echtzeitdaten werden zudem Workflows automatisch angesto\u00dfen, beispielsweise um Nutzer:innen zu unterst\u00fctzen, noch bevor ein Problem entsteht.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-nbsp-verfugbarkeit-und-weitere-informationen-nbsp\">&nbsp;<strong>Verf\u00fcgbarkeit und weitere Informationen<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce Help Agent und Agentforce Customer Service Portal sowie Pay-per-Resolution sind ab Juli 2026 allgemein verf\u00fcgbar.\u00a0<\/li>\n\n\n\n<li>Beispiele und weitere Details finden Sie <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-help-agent-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-uber-salesforce-nbsp\"><strong>\u00dcber Salesforce<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Salesforce begleitet Unternehmen jeder Gr\u00f6\u00dfe auf ihrem Weg zum Agentic Enterprise. Mit Menschen, KI-Agenten, Anwendungen und Daten, vereint auf einer einzigen, vertrauensw\u00fcrdigen Plattform, f\u00fcr beispielloses Wachstum und Innovation. Weitere Informationen:<a href=\"http:\/\/salesforce.com\/de\" target=\"_blank\" rel=\"noreferrer noopener\">salesforce.com\/de<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Neues Pay-per-Resolution-Modell: Kosten fallen nur bei erfolgreich gel\u00f6sten F\u00e4llen an M\u00fcnchen, 30. Juni 2026 \u2013 Salesforce erweitert sein Agentforce Portfolio um den Agentforce Help Agent: Der direkt einsatzbereite autonome Kundensupport-Agent basiert auf der Agentforce 360 Plattform und ist f\u00fcr den Einsatz \u00fcber mehrere Kontaktkan\u00e4le ausgelegt, inklusive Voice, Web, Portale und Messenger-Dienste. Der Agentforce Help Agent [&hellip;]<\/p>\n","protected":false},"author":467,"featured_media":2397,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[46],"sf_theme":[54],"sf_topic":[459,419,450,6],"sf_product":[62],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[120],"sf_collection":[],"sf_visibility":[],"coauthors":[379],"class_list":["post-2396","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-artificial-intelligence","sf_topic-agentic-enterprise","sf_topic-ai","sf_topic-artificial-intelligence-2","sf_topic-commerce","sf_product-commerce-cloud","sf_location-emea"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce stellt Agentforce Help Agent f\u00fcr den Kundenservice vor: Ein autonomer Service-Agent f\u00fcr alle Kan\u00e4le, in Minuten einsatzbereit\u00a0 - Salesforce<\/title>\n<meta name=\"description\" content=\"Neues Pay-per-Resolution-Modell: Kosten fallen nur bei erfolgreich gel\u00f6sten F\u00e4llen an M\u00fcnchen, 30. 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