{"id":921,"date":"2024-12-18T10:17:58","date_gmt":"2024-12-18T09:17:58","guid":{"rendered":""},"modified":"2024-12-18T10:18:00","modified_gmt":"2024-12-18T09:18:00","slug":"agentforce-2-0-announcement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/de\/news\/press-releases\/2024\/12\/18\/agentforce-2-0-announcement\/","title":{"rendered":"Agentforce 2.0: Die Digital Labor Plattform zum Aufbau einer unbegrenzten Belegschaft"},"content":{"rendered":"\n<p class=\"has-text-align-left\"><em>Direkte Slack-Integration und Bibliothek mit schl\u00fcsselfertigen Skills f\u00fcr beliebige Anwendungen und Arbeitsabl\u00e4ufe als wesentliche Neuerungen<\/em><\/p>\n\n\n\n<p><em>Verbesserte Reasoning- und Datenabfrage-Funktionen f\u00fcr die Beantwortung komplexerer, mehrstufiger Fragen und pr\u00e4zisere, relevantere Ergebnisse<\/em><\/p>\n\n\n\n<p class=\"has-text-align-left\"><em>Namhafte Unternehmen weltweit wie Accenture, The Adecco Group, Finnair, Heathrow Airport, IBM, Indeed, Saks Global und SharkNinja verlassen sich auf Agentforce, um ihre Belegschaft zu entlasten, Effizienzen zu heben und Wachstum zu erm\u00f6glichen<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>San Francisco\/M\u00fcnchen, 18. Dezember 2024<\/strong> \u2013 Salesforce, der f\u00fchrende Anbieter f\u00fcr KI-gest\u00fctztes CRM, hat Agentforce 2.0 angek\u00fcndigt. Mit dieser Digital Labor Plattform k\u00f6nnen Unternehmen ihre Belegschaft praktisch unbegrenzt um digitale Arbeitskr\u00e4fte in Form von vertrauensw\u00fcrdigen, autonomen KI-Agenten erweitern. Agentforce 2.0 bringt wesentliche Neuerungen mit, darunter eine Bibliothek mit schl\u00fcsselfertigen Skills, die Integration von KI-Agenten in Slack sowie fortschrittliche Reasoning-F\u00e4higkeiten und RAG (Retrieval Augmented Generation)-Funktionen. Damit k\u00f6nnen die ma\u00dfgeschneiderten KI-Agenten komplexe, mehrstufige Aufgaben nun mit noch h\u00f6herer Pr\u00e4zision ausf\u00fchren.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce 2.0 festigt unsere F\u00fchrungsposition bei L\u00f6sungen f\u00fcr die digitale Belegschaft. Unternehmen k\u00f6nnen damit ihre Belegschaft um schier endlose Ressourcen erweitern, die ihr Business wirklich transformieren k\u00f6nnen.<\/p>\n<cite><strong>Marc Benioff, Vorsitzender und CEO, Salesforce<\/strong><\/cite><\/blockquote>\n\n\n\n<p>\u201cAgentforce 2.0 verleiht unserer einzigartigen Digital Labor Plattform mit neuen Reasoning-, Integrations- und Anpassungsfunktionen neue Dimensionen. Unsere autonomen KI-Agenten sind jetzt intelligenter und pr\u00e4ziser denn je\u201c, sagt <strong>Marc Benioff, Vorsitzender und CEO von Salesforce<\/strong>. \u201eDie Nachfrage nach Agentforce ist unglaublich. Kein anderer Anbieter stellt Unternehmen auch nur ann\u00e4hernd eine derart umfassende KI-L\u00f6sung bereit. Wir bringen KI, Daten, Anwendungen und Automatisierung mit Menschen zusammen, um neu zu definieren, wie Arbeit erledigt wird. Agentforce 2.0 festigt unsere F\u00fchrungsposition bei L\u00f6sungen f\u00fcr die digitale Belegschaft. Unternehmen k\u00f6nnen damit ihre Belegschaft um schier endlose Ressourcen erweitern, die ihr Business wirklich transformieren k\u00f6nnen.\u201c<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tIntroducing Agentforce 2.0.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>The Digital Labor Platform.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/de\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/de\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/de\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Abbildung von einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-neue-agentforce-skills-bibliothek-fur-beliebige-abteilungen-und-ablaufe\"><strong>Neue Agentforce Skills-Bibliothek f\u00fcr beliebige Abteilungen und Abl\u00e4ufe<\/strong><\/h2>\n\n\n\n<p>Agenten-Skills bezeichnen die Aufgaben, die ein KI-Agent bearbeiten kann. Die neue Bibliothek umfasst vorgefertigte Skills f\u00fcr CRM, Slack und Tableau sowie Skills, die von Partnern entwickelt und im AppExchange angeboten werden. Mit der neuen Version k\u00f6nnen Unternehmen Agentforce jetzt \u00fcber Mulesoft auf beliebige andere Systeme und Workflows ausdehnen.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"932-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"583\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1024\" alt=\"\" class=\"wp-image-932\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png 2600w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=768&amp;h=437 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1024&amp;h=583 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1536&amp;h=874 1536w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=2048&amp;h=1166 2048w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=264&amp;h=150 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=500&amp;h=285 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=678&amp;h=386 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=339&amp;h=193 339w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1218&amp;h=693 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"932-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2600\" height=\"1480\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1024\" alt=\"\" class=\"wp-image-932\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png 2600w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=768&amp;h=437 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1024&amp;h=583 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1536&amp;h=874 1536w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=2048&amp;h=1166 2048w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=264&amp;h=150 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=500&amp;h=285 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=678&amp;h=386 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=339&amp;h=193 339w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/SkillsLibraryBuilder.png?w=1218&amp;h=693 1218w\" sizes=\"auto, (max-width: 2600px) 100vw, 2600px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><em>Bild: Skills im Agent Builder<\/em><\/p>\n\n\n\n<p><strong>Die neuen Skills im \u00dcberblick:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mit den Skills <strong>Sales Development <\/strong>und <strong>Sales Coaching<\/strong> lassen sich unter Ber\u00fccksichtigung von Unternehmensrichtlinien KI-Agenten f\u00fcr das Lead Nurturing und das Echtzeit-Coaching in Kundengespr\u00e4chen erstellen. Hinzu kommen Skills f\u00fcr Marketingkampagnen und E-Commerce sowie Terminplanungs-Skills f\u00fcr Technikereins\u00e4tze.<\/li>\n\n\n\n<li><strong>MuleSoft for Flow<\/strong> erlaubt durch vorgefertigte Konnektoren die schnelle Low-Code-Erstellung von system\u00fcbergreifenden Workflows. Der neue MuleSoft API-Katalog erm\u00f6glicht den \u00dcberblick \u00fcber und die Verwaltung sowie einfache Wiederverwendung von APIs in Salesforce, MuleSoft, Heroku und externen Services. Mit MuleSoft Topic Center integrieren Nutzer:innen Agentforce Metadaten in jeder API, sodass sie automatisch als Agentforce Skill oder Aktion nutzbar wird.<\/li>\n\n\n\n<li>Durch die neuen <strong>Slack Actions<\/strong> im Agent Builder k\u00f6nnen mit Agentforce Direktnachrichten mit Zusammenfassungen verschickt oder ein Slack Canvas aktualisiert werden.<\/li>\n\n\n\n<li><strong>Tableau Topics und Actions <\/strong>bietet Datenvisualisierungen und Prognosen, um Agentenergebnisse besser zu verstehen. <strong>Tableau Semantics<\/strong> erm\u00f6glicht pr\u00e4zisere Antworten mit umfassendem Kontext.<\/li>\n\n\n\n<li>Salesforce Kunden haben \u00fcber <strong>AppExchange<\/strong>, das erste Unternehmens-\u00d6kosystem f\u00fcr Agent Skills, Zugriff auf zahlreiche Agenten, Topics und Actions von Partnern wie Workday, Asymbl, Docusign oder Neuron 7.<\/li>\n\n\n\n<li>Der verbesserte<strong> Agent Builder<\/strong> versteht nun auch Anweisungen in nat\u00fcrlicher Sprache, wie beispielsweise \u201cWeise den neuen Produkt Manager ein\u201d. Daraufhin wird<s> <\/s>automatisch ein neuer KI-Agent unter Zuhilfenahme relevanter Topics und Anweisungen erstellt, der die vorgefertigten Skills mit Salesforce Daten sowie Abl\u00e4ufen kombiniert.<span id=\"docs-internal-guid-78a1eda9-7fff-fcd8-703e-d3218ab70472\"><div><span style=\"font-size: 11pt; font-family: &quot;Salesforce Sans&quot;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;\"><\/span><\/div><\/span><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-generic-gradient-background has-background\" style=\"background-color:#004169\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-agentforce-is-here\">Agentforce is here.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/reasoning-engine-for-ai-agents\/\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/How-an-Advanced-Reasoning-Engine-Is-Powering-the-Next-Generation-of-AI-Agents-1-1.png?w=1024\" alt=\"\" class=\"wp-image-84041\"\/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-how-an-advanced-reasoning-engine-is-powering-the-next-generation-of-ai-agents\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/reasoning-engine-for-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">How an Advanced Reasoning Engine Is Powering the Next Generation of AI Agents<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/marc-benioff-weighs-in-on-the-ai-powered-future\/id1501891506?i=1000680670461\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Podcast_-Marc-Benioff-Weighs-In-On-The-AI-Powered-Future.png?w=1024\" alt=\"\" class=\"wp-image-84044\" style=\"width:104px;height:auto\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-marc-benioff-weighs-in-on-the-ai-powered-future\"><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/marc-benioff-weighs-in-on-the-ai-powered-future\/id1501891506?i=1000680670461\" target=\"_blank\" rel=\"noreferrer noopener\">Marc Benioff Weighs In On The AI-Powered Future<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-boosts-customer-experience-sales\/\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Salesforce-Customers-Turn-AI-Hype-into-Reality-with-Agentforce.png?w=1024\" alt=\"\" class=\"wp-image-83742\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-how-agentforce-is-redefining-productivity-and-customer-experience-in-the-ai-era\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-boosts-customer-experience-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Agentforce Is Redefining Productivity and Customer Experience in the AI Era<br><\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/11\/20\/agentforce-testing-center-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=1024\" alt=\"Agentforce Testing Center\" class=\"wp-image-880\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/11\/Salesforce-introduces-Agentforce-Workbench_-First-of-its-kind-AI-agent-lifecycle-management-toolchain-for-building-testing-and-deploying-autonomous-AI-agents-at-scale.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-introduces-agentforce-testing-center\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/11\/20\/agentforce-testing-center-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Introduces Agentforce Testing Center<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><strong>Agentforce in Slack: Zusammenarbeit von Mensch und KI-Agent am Ort des Geschehens<br><\/strong><br>Agentforce 2.0 ist nun direkt in Direktnachrichten und Channels in Slack integrierbar. Im <strong>Agent Hub<\/strong> oder durch die @-Erw\u00e4hnung kann Agentforce in jeder Slack-Konversation aufgerufen und direkt in den Workflow eingebunden werden. Vorgefertigte <strong>Slack Actions<\/strong> wie \u201cErstelle ein Canvas\u201d oder \u201cInformiere den Channel\u201d im Agent Builder beschleunigen die Anpassung oder Erstellung neuer KI-Agenten f\u00fcr die Nutzung direkt in Slack.<\/p>\n\n\n\n<p>Slack, das Betriebssystem f\u00fcr die Arbeit, ist ein nahezu unersch\u00f6pfliches Reservoir an Wissen \u2013 verteilt auf Direktnachrichten, Channels und Canvases \u2013 und spiegelt wichtige Unternehmensabl\u00e4ufe. Dank <strong>Slack Enterprise Search<\/strong> kann Agentforce sich auf die dort vorhandenen \u00f6ffentlichen und zur Nutzung zugelassenen Informationen st\u00fctzen und dadurch noch relevantere Antworten und Aktionen liefern.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"935-modal\"><span class=\"screen-reader-text\">Modal-Abbildung \u00f6ffnen<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1024\" alt=\"\" class=\"wp-image-935\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg 1920w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"935-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Dieses Bild-Dialogfenster schlie\u00dfen\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1024\" alt=\"\" class=\"wp-image-935\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg 1920w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2024\/12\/Slack_Skills-in-Agent-Builder-1.jpg?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><em>Bild: Actions in Slack<\/em><\/p>\n\n\n\n<p><strong>Das \u201cGehirn\u201d von Agentforce 2.0: Verbesserte Atlas Reasoning Engine und RAG-F\u00e4higkeiten<\/strong><br>Die verbesserte Atlas Reasoning Engine kann nun noch vielf\u00e4ltigere und kleinteiligere Aufgaben meistern, die einen profunderen Denkprozess erfordern. Dabei werden die Fragen in der Tiefe evaluiert, bevor die erforderlichen Daten und Metadaten aus der Data Cloud abgerufen werden. Die Antwort wird in der Agentic Loop mit verschiedenen Tools und Quellen verifiziert, um ein vertrauensw\u00fcrdiges und fundiertes Ergebnis zu erzielen. Die Data Cloud reichert daf\u00fcr die via RAG abgerufenen Datenfragmente um Metadaten aus der Salesforce Plattform an. Mit diesem zus\u00e4tzlichen Kontext kann sich Agentforce 2.0 noch besser an die spezifischen Gegebenheiten eines Unternehmens anpassen und noch pr\u00e4zisere und relevantere Antworten \u2013 einschlie\u00dflich detaillierter Quellenangaben und -zitate \u2013 liefern.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n <script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/TwAm5ffzGFdP1JASVaBCys.jpg\"  data-uuid=\"TwAm5ffzGFdP1JASVaBCys\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>Verf\u00fcgbarkeiten<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce 2.0 wird im Februar 2025 vollst\u00e4ndig verf\u00fcgbar sein, bestimmte Funktionen werden bereits fr\u00fcher, teilweise ab heute bereitgestellt.<\/li>\n\n\n\n<li>Skills for Sales Development und Sales Coaching sind ab heute zum Preis ab 2 US-Dollar pro Konversation verf\u00fcgbar.<\/li>\n\n\n\n<li>Tableau Semantic Layer und Skills f\u00fcr Tableau sind bereits verf\u00fcgbar.<\/li>\n\n\n\n<li>Agentforce in Slack, Slack Actions im Agent Builder und Slack Enterprise Search werden im Januar 2025 bereitgestellt.<\/li>\n\n\n\n<li>Ab Januar 2025 wird die nat\u00fcrlichsprachige Erstellung von KI-Agenten via Agent Builder m\u00f6glich sein.<\/li>\n\n\n\n<li>MuleSoft for Flow, MuleSoft API Catalog und Topic Center werden im Februar 2025 verf\u00fcgbar sein.<\/li>\n\n\n\n<li>Die neuen Reasoning- und RAG-F\u00e4higkeiten werden ab Februar 2025 zur Verf\u00fcgung gestellt.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"2163\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/de\/news\/slack-erweitert-slackbot\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=1024\" class=\"content-card__image\" alt=\"\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/04\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.webp?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/de\/news\/slack-erweitert-slackbot\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSlack erweitert Slackbot um \u00fcber 30 neue Funktionen f\u00fcr das Agentic Enterprise\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 Minuten Lesezeit\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"2148\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/de\/news\/mister-spex-omnichannel-strategie\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=1024\" class=\"content-card__image\" alt=\"mister spex\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png 1200w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/de\/news\/wp-content\/uploads\/sites\/22\/2026\/03\/Australia.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/de\/news\/mister-spex-omnichannel-strategie\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tMister Spex setzt auf Salesforce f\u00fcr die Weiterentwicklung seiner Omnichannel-Strategie\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 Minuten Lesezeit\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/de\/news\/wp-json\/wp\/v2\/sf_press_release\/921\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u00c4ltere Beitr\u00e4ge\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-weitere-informationen\"><strong>Weitere Informationen<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weitere Informationen sind in der <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/agentforce-2-0-announcement\/\">englischen Pressemeldung zu Agentforce 2.0<\/a> abrufbar.<\/li>\n\n\n\n<li>Besuchen Sie den globalen <a href=\"https:\/\/www.salesforce.com\/news\/news-explorer\/?content-type=news\">Newsroom<\/a> f\u00fcr weitere Informationen rund um Agentforce 2.0<\/li>\n\n\n\n<li>Die Aufzeichnung des Launch Events Agentforce 2.0 finden Sie auf <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/agentforce_2-0\">Salesforce+<\/a><\/li>\n\n\n\n<li>Hintergrundartikel zur verbesserten <a href=\"https:\/\/www.salesforce.com\/news\/stories\/reasoning-engine-for-ai-agents\/\">Atlas Reasoning Engine<\/a><\/li>\n\n\n\n<li>Mehr \u00fcber <a href=\"https:\/\/www.salesforce.com\/slack\/agentforce\/\">Agentforce in Slack<\/a><\/li>\n\n\n\n<li>Agentforce und Data Cloud im <a href=\"https:\/\/www.salesforce.com\/customer-stories\/\">Kundeneinsatz<\/a><\/li>\n\n\n\n<li>Pressemitteilung: <a href=\"https:\/\/www.salesforce.com\/de\/news\/brenntag-setzt-als-erster-kunde-in-deutschland-autonome-ki-agenten-auf-seiner-salesforce-plattform-ein\/\">Brenntag setzt als erster Kunde in Deutschland autonome KI-Agenten auf seiner Salesforce-Plattform ein<\/a><\/li>\n\n\n\n<li>Pressemitteilung: <a href=\"https:\/\/www.salesforce.com\/de\/news\/hey-lou-hotels-setzt-auf-ki-agenten-fuer-premium-hotelerlebnisse\/\">Hey Lou HOTELS setzt auf KI-Agenten f\u00fcr Premium-Hotelerlebnisse<\/a><\/li>\n\n\n\n<li>Kundenstimmen: <a href=\"https:\/\/www.salesforce.com\/de\/news\/die-ki-agenten-kommen-wie-salesforce-kunden-in-duesseldorf-agentforce-hautnah-erleben\/\">Wie Salesforce Kunden in D\u00fcsseldorf Agentforce hautnah erleben<\/a><\/li>\n\n\n\n<li>Weitere Informationen finden Sie in unserem <a href=\"https:\/\/www.salesforce.com\/de\/news\/author\/salesforce-newsroom\/\">Newsroom<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Direkte Slack-Integration und Bibliothek mit schl\u00fcsselfertigen Skills f\u00fcr beliebige Anwendungen und Arbeitsabl\u00e4ufe als wesentliche Neuerungen Verbesserte Reasoning- und Datenabfrage-Funktionen f\u00fcr die Beantwortung komplexerer, mehrstufiger Fragen und pr\u00e4zisere, relevantere Ergebnisse Namhafte Unternehmen weltweit wie Accenture, The Adecco Group, Finnair, Heathrow Airport, IBM, Indeed, Saks Global und SharkNinja verlassen sich auf Agentforce, um ihre Belegschaft zu entlasten, [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":920,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[47],"sf_theme":[54],"sf_topic":[386,2,33],"sf_product":[365,74,83,84],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[116],"sf_location":[121],"sf_collection":[],"sf_visibility":[],"coauthors":[340],"class_list":["post-921","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-technology","sf_product-agentforce","sf_product-mulesoft","sf_product-slack","sf_product-tableau","sf_multimedia_asset-video","sf_location-europe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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