Keep your customers happy and your agents productive with Telephony Integration.
Lower your agent’s average handle times and improve customer satisfaction with CTI, also known as computer-telephony integration.
Know who’s calling before they say a word.
Know your customers before you pick up the phone. Instantly get a profile screen showing their customer information or the account record of the caller.
Call customers with just a click.
Get back hours of lost productivity by communicating more efficiently. Turn every phone number inside Salesforce into a clickable link.
Log all your calls automatically.
Simplify your life by having any notes you take during a call automatically logged and associated with objects like contact records, cases, or anything you create.
Control calls without touching your phone.
Make outgoing calls, put them on hold, transfer to another agent, or add people for a conference call, all without ever leaving the Service Cloud console.