Digital Engagement Pricing

Reach customers across every digital channel — including mobile messaging, web chat, and more — to provide a seamless service experience all on the #1 platform for service.

Support and Success Plans


Included Support:

Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more.

Additional Support:

Our Premier and Signature Success plans offer increased support for additional fees, with features like 24/7 support and expert coaching sessions.

Extend Digital Engagement


Additional Einstein Bot Conversations

Help customers automatically, at scale, with AI-powered chatbots.


USD/100 conversations/month*
(billed annually)

Additional Channel Conversations

Engage with and support customers via two-way SMS message conversations.


USD/100 conversations/month*
(billed annually)

Additional Triggered & Bulk Messages**

Send triggered notifications and updates using SMS outbound messages.


USD/1000 outbound messages/per contract term*
(billed annually)


* This edition requires an annual contract.

** Note: This add-on SKU applies to SMS Outbound Messages only.

*** This requires use of a WhatsApp approved message template. A customer response to this company-initiated message turns into a conversation. Any outbound messages sent from the business during this conversation (within a 24-hour period) do not count as a WhatsApp Outbound Message, but instead a Channel Conversation (unlimited WhatsApp conversations are included in the Digital Engagement SKU).

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

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