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Education Cloud
Power more connected, data-driven experiences with Education Cloud, a deeply unified platform that brings together the #1 AI CRM and next-gen SIS capabilities. Scale staff impact with common capabilities and a flexible data foundation for lifelong learning. Deliver proactive support with agentic AI and analytics integrated into Education Cloud modules for each stage of the constituent journey.
Trailblazing institutions put Education Cloud at the center of the constituent experience.
See what's new with Education Cloud.
See the latest innovations for Education Cloud.
Explore the Summer '25 release:
- Recruitment and Admissions: Agentforce for Education: Student Recruitment, Campus and Program Finder, Application Campus Preferences
- Academic Operations: Seamless Registration Experience, Holds and Blocks, SIS Rules Engine
- Student Success: Agentforce for Education: Student Advising (coming soon)
- Advancement and Alumni Relations: Agentforce for Education: Prospect Research (coming soon), Philanthropic Research, Gift Planning, Gift Agreements
Reimagining the Student Information System
Explore our vision for building a next-gen SIS on Education Cloud.
Connected Education Report
Discover global insights from students and staff in our latest Connected Education Report.
What can you do with Salesforce Education Cloud?
Connect every touchpoint, predict key trends, and take action using AI-powered insights with Education Cloud modules for Recruitment and Admissions, Student Success, Advancement and Alumni Relations, and Academic Operations.
Recruitment and Admissions
Engage prospective students and deliver instant, personalized support throughout the enrollment journey with Agentforce. Ensure quick, accurate responses, seamless event registration, and efficient application assistance. Give recruiters time back to focus in high-value interactions.
Nurture prospective students and increase engagement with AI-powered automation that dynamically adapts to key behaviors. Drive applicant success with a connected application experience that's tailored to individual needs based on previously shared data. Scale applications with modular components that can be reused with ease.
Seamlessly review applications and supporting information from any source – including third-party application data – all in one, cohesive view. Easily see and approve documents, and discover where applicants are getting stuck with clear visibility into each stage of the application process.
Easily track applicant activities across your institution – including cases, inquiry forms, past and upcoming appointments, communications, and more – all in one, comprehensive timeline that updates automatically throughout the applicant journey.
Academic Operations
From degrees and certificates to badges and micro-credentials, create all types of learning programs aligned to any number of outcomes. Quickly define and structure program details throughout the learner lifecycle with prerequisites, corequisites, and recommended classes.
Unify critical student information–academic history, grades, GPA, and more–in one, secure place. Easily manage student holds and blocks to streamline registration and compliance.
Connect your data and processes for a seamless registration experience. Easily integrate schedules from external sources. Enable learners to find best-fit classes, check availability, confirm eligibility, and complete registration, all in one place.
Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.
Student Success
Deliver next-gen student experiences that improve retention and satisfaction. Connect students to the right staff with streamlined appointment scheduling. Help learners reach their academic, career, and personal goals with customizable care and action plans. And give them one place to manage their learner journeys with a tailored portal.
Get the early indicators required to identify students in need and quickly intervene with data-driven alerts. Establish a regular cadence of pulse checks to proactively capture student wellbeing.
Generate comprehensive student summaries of key advising details. Obtain campus policy-based insights and identify best-fit resources to deliver proactive student support. And automate next steps like task or case creation.
Visualize learners’ progress faster by activating student data–academic, wellbeing, LMS engagement, and more. Take action on AI-powered insights to keep students on track and increase retention.
Advancement and Alumni Relations
Manage every aspect of fundraising in one unified system, from high-volume gift processing to major gift cultivation. Track designations with precision, organize multi-year campaigns with built-in hierarchy and segmentation, and build lasting donor relationships with tools that elevate every touchpoint.
Surface the right prospects at the right time with AI-powered tools that uncover giving potential, family connections, and philanthropic patterns. Streamline research with centralized profiles and insight-rich timelines that evolve with every interaction, helping you build stronger donor pipelines with confidence.
Support meaningful philanthropy with tools that guide relationship building through donor advised funds bequests, trusts, and blended gifts. Collaborate across teams with structured workflows and align each gift to institutional priorities with gift agreements, estate tracking, and financial modeling.
Manage and store detailed prospect research data for alumni, donors, and households. Track and analyze wealth indicators, philanthropic events, research assessments, and key milestones to build a complete picture of your supporters. See every engagement across a supporter’s lifetime and strengthen each relationship.
Extend the power of Education Cloud with these related products.
Agentforce
Build and customize autonomous AI agents to support your staff and students 24/7.
Marketing Cloud
Make every moment count with data-driven communications delivered throughout the learner lifecycle.
Tableau
Boost productivity and decision-making institution-wide with AI-powered analytics.
MuleSoft
Integrate all your data, systems, or AI models to transform your institution and drive lifelong value.
Data Cloud
Connect, harmonize, and activate data from any system into a complete view of every constituent.
Slack
Bring students, faculty, and staff together to collaborate and engage from anywhere.
Education Cloud Pricing
Select the right Education Cloud edition for your institution's needs.
Enterprise Edition
The market-leading CRM with purpose-built functionality for education.
$
81.25
USD/User/Month
(Billed annually)
- Modules for the Entire Learner Lifecycle
- Faculty and Staff Features for Use Across Departments
- Education Objects, Logic, and Automation
Unlimited Edition
Unlimited market-leading CRM power and support for education.
$
138.75
USD/User/Month
(Billed annually)
- All Features of Enterprise
- Premier Success Customer Support
- Additional Features, such as Salesforce Inbox
Usage restrictions apply. These editions require an annual contract. This page is provided for informational purposes only and subject to change. Contact your sales representative for detailed pricing information.
Having everything, including access to data, all in Education Cloud has been valuable in making staffing decisions, having better communication, and ultimately making sure that our students have a great experience here at Walsh.
Thomas PetzMSIA, CISSP, Vice President, Chief Operating Officer, Walsh College
To maintain a culture focused on student success, technology must play a critical role. We needed a more modern system to support our work and meet students where they are in their journey. With Education Cloud , we’re creating a one-stop shop to connect our advisors, prospective and current students, alumni, and families.
Robin BryanAVP for Information Technology and CIO, James Madison University
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Education Cloud FAQ
Salesforce Education Cloud is a deeply unified platform that includes CRM for higher Education and next-gen student information system (SIS) capabilities. It uses the latest Salesforce innovations, such as agentic AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the Education journey.
Education Cloud does not run on the Education Data Architecture (EDA). Instead, it has its own Education Data foundation that is built within the core Salesforce platform. Education-specific objects for things like grades and courses live as native objects on the core Salesforce platform.
Salesforce Education Cloud includes purpose-built modules for each stage of the constituent journey, a common capabilities model, a data foundation for lifelong learning, agentic AI, and analytics–all in one platform. Modules support recruitment and managing the admissions funnel, academic operations, advising and student success, advancement and higher education email marketing.
Education Cloud is an industry cloud that delivers personalized experiences for students, staff, and alumni. Education Cloud’s common capability model for things like scheduling, case management, and application form-building helps reduce total cost of ownership and scale impact institution-wide.
Salesforce is embarking on a transformative journey to build a next-generation student information system (SIS) on Education Cloud. By building modular, learner-centric SIS capabilities and releasing them over time, Salesforce offers institutions a more flexible path to embracing a modern system. This initiative represents an important step forward in our commitment to empowering institutions to better activate data with AI, drive unprecedented efficiencies, and cultivate enhanced constituent experiences for years to come.
