{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/es\/blog","author_name":"Salesforce Espa\u00f1a","author_url":"https:\/\/www.salesforce.com\/es\/blog\/author\/salesforce-espana\/","title":"3 puntos clave de un servicio de atenci\u00f3n al cliente excelente","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"BTZURe16wK\"><a href=\"https:\/\/www.salesforce.com\/es\/blog\/3_puntos_clave_servicio_atencion_cliente_excelente\/\">3 puntos clave de un servicio de atenci\u00f3n al cliente excelente<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/es\/blog\/3_puntos_clave_servicio_atencion_cliente_excelente\/embed\/#?secret=BTZURe16wK\" width=\"600\" height=\"338\" title=\"\u00ab3 puntos clave de un servicio de atenci\u00f3n al cliente excelente\u00bb \u2014 Salesforce\" data-secret=\"BTZURe16wK\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/perfect-the-customer-experience-resource-card.png","thumbnail_width":768,"thumbnail_height":432,"description":"Un servicio de atenci\u00f3n al cliente excelente debe cumplir las expectactivas de un cliente conectado, cada vez m\u00e1s exigente. Adem\u00e1s, atenci\u00f3n al cliente debe dar el salto de ser un centro que exclusivamente resuelve los problemas que plantea el cliente, a ser tambi\u00e9n una palanca que propulse las ventas de forma proactiva."}