{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/es\/blog","author_name":"Salesforce Espa\u00f1a","author_url":"https:\/\/www.salesforce.com\/es\/blog\/author\/salesforce-espana\/","title":"5 tendencias del servicio de atenci\u00f3n al cliente que debes tener en cuenta","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"KqK58ewg3F\"><a href=\"https:\/\/www.salesforce.com\/es\/blog\/customer-service-trends\/\">5 tendencias del servicio de atenci\u00f3n al cliente que debes tener en cuenta<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/es\/blog\/customer-service-trends\/embed\/#?secret=KqK58ewg3F\" width=\"600\" height=\"338\" title=\"\u00ab5 tendencias del servicio de atenci\u00f3n al cliente que debes tener en cuenta\u00bb \u2014 Salesforce\" data-secret=\"KqK58ewg3F\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/11\/customer-service-trends.jpg","thumbnail_width":1500,"thumbnail_height":844,"description":"Nuestro \u00faltimo estudio revela las principales tendencias del servicio de atenci\u00f3n al cliente en un momento en que los l\u00edderes empresariales abandonan la mentalidad de reducci\u00f3n de costes para centrarse en la generaci\u00f3n de ingresos."}