{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/es\/blog","author_name":"Salesforce Espa\u00f1a","author_url":"https:\/\/www.salesforce.com\/es\/blog\/author\/salesforce-espana\/","title":"Explorando el Customer Journey: Un camino largo y complejo","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"TgBdi47ZOS\"><a href=\"https:\/\/www.salesforce.com\/es\/blog\/customer_journey_camino_largo_complejo\/\">Explorando el Customer Journey: Un camino largo y complejo<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/es\/blog\/customer_journey_camino_largo_complejo\/embed\/#?secret=TgBdi47ZOS\" width=\"600\" height=\"338\" title=\"\u00abExplorando el Customer Journey: Un camino largo y complejo\u00bb \u2014 Salesforce\" data-secret=\"TgBdi47ZOS\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/Mkg20customer20journey.jpg","thumbnail_width":600,"thumbnail_height":400,"description":"El customer journey se ha convertido en piedra angular para conocer al cliente, detectar sus necesidades y satisfacer sus demandas. No termina con la emisi\u00f3n de una factura, ni es un proceso exclusivo del marketing online. El customer journey acompa\u00f1a al cliente en todas las etapas, m\u00e1s all\u00e1 de la venta y debe comprender tanto el entorno digital, como el f\u00edsico"}