{"id":12987,"date":"2026-10-15T08:09:28","date_gmt":"2026-10-15T08:09:28","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12987"},"modified":"2026-10-15T08:09:30","modified_gmt":"2026-10-15T08:09:30","slug":"building-trusted-human-agent-collaboration","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/es\/blog\/building-trusted-human-agent-collaboration\/","title":{"rendered":"C\u00f3mo fomentar una colaboraci\u00f3n de confianza entre humanos y agentes: marco pr\u00e1ctico"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewbox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>La colaboraci\u00f3n entre personas e IA exige definir con claridad los l\u00edmites de confianza y la responsabilidad de cada tarea.<\/li>\n\n\n\n<li>Evaluar el trabajo ag\u00e9ntico por la precisi\u00f3n de sus resultados y no solo por la rapidez garantiza la eficiencia a largo plazo.<\/li>\n\n\n\n<li>Integrar la auditabilidad y la seguridad por dise\u00f1o permite construir sistemas transparentes que generan confianza en la plantilla.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">La IA ag\u00e9ntica se expande a gran velocidad en el tejido empresarial. Seg\u00fan el <a href=\"https:\/\/www.salesforce.com\/news\/stories\/connectivity-report-announcement-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">11.\u00ba informe de conectividad de Salesforce<\/a>, las organizaciones utilizan una media de 12 agentes y se prev\u00e9 un crecimiento del 67% en dos a\u00f1os. Sin embargo, casi la mitad opera de forma aislada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conforme los agentes de IA ganan autonom\u00eda, el debate principal cambia: ya no se trata de qu\u00e9 pueden hacer, sino de c\u00f3mo dise\u00f1ar sistemas fiables. Por lo tanto, la colaboraci\u00f3n entre humanos e IA debe construirse sobre pilares \u00e9ticos y transparentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En Salesforce abordamos esta alianza desde la <a href=\"https:\/\/www.salesforce.com\/company\/ethical-and-humane-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">Oficina de Uso \u00c9tico y Humano<\/a>. Efectivamente, la confianza no surge por casualidad, sino que es una responsabilidad compartida entre quienes dise\u00f1an la tecnolog\u00eda y quienes la operan a diario.<\/p>\n\n\n\n<h2 id=\"h-el-nuevo-rol-del-creador-en-la-era-agentica\" class=\"wp-block-heading\">El nuevo rol del creador en la era ag\u00e9ntica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A medida que las empresas automatizan flujos complejos, los roles de desarrolladores, arquitectos, administradores y directivos evolucionan de forma sustancial. Por esta raz\u00f3n, su funci\u00f3n ya no se limita a configurar software, sino que define c\u00f3mo se toman las decisiones corporativas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para estructurar este cambio, aplicamos una f\u00f3rmula sencilla:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tarea humana +&nbsp;tarea del agente + l\u00edmites de confianza<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De este modo, el modelo exige responder a tres preguntas fundamentales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsabilidad humana: <\/strong>\u00bfDe qu\u00e9 parte del proceso responde la persona?<\/li>\n\n\n\n<li><strong>Alcance del agente:<\/strong> \u00bfQu\u00e9 tareas espec\u00edficas asume el <a href=\"https:\/\/www.salesforce.com\/es\/agentforce\/ai-agents\/\">agente de IA<\/a>?<\/li>\n\n\n\n<li><strong>Controles de seguridad:<\/strong> \u00bfQu\u00e9 mecanismos hacen que la interacci\u00f3n sea visible, editable e interrumpible?<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-aplicacion-practica-de-la-colaboracion-en-procesos-clave\" class=\"wp-block-heading\">Aplicaci\u00f3n pr\u00e1ctica de la colaboraci\u00f3n en procesos clave<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El patr\u00f3n de trabajo es uniforme en todas las \u00e1reas: el sistema ampl\u00eda las capacidades operativas, pero el ser humano mantiene la responsabilidad final.<\/p>\n\n\n\n<h3 id=\"h-desarrollo-de-software\" class=\"wp-block-heading\">Desarrollo de software<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El desarrollador garantiza la calidad y seguridad del c\u00f3digo publicado. Aunque un agente de IA redacte bloques, analice <em>pull requests<\/em> o detecte vulnerabilidades, los controles de aprobaci\u00f3n se mantienen y la decisi\u00f3n de despliegue sigue siendo humana.<\/p>\n\n\n\n<h3 id=\"h-analisis-de-datos\" class=\"wp-block-heading\">An\u00e1lisis de datos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El analista transforma la informaci\u00f3n en decisiones de negocio. Por un lado, el agente genera dashboards y detecta anomal\u00edas. Por otro lado, la validaci\u00f3n de m\u00e9tricas y la verificaci\u00f3n de contenidos quedan bajo el criterio de la persona.<\/p>\n\n\n\n<h3 id=\"h-arquitectura-de-sistemas\" class=\"wp-block-heading\">Arquitectura de sistemas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El arquitecto equilibra costes, seguridad y escalabilidad. En este caso, la IA sugiere alternativas y verifica el cumplimiento normativo, pero cada recomendaci\u00f3n es auditada a partir de fuentes de datos fiables antes de su ejecuci\u00f3n.<\/p>\n\n\n\n<h2 id=\"h-6-practicas-recomendadas-para-una-autonomia-responsable\" class=\"wp-block-heading\">6 Pr\u00e1cticas recomendadas para una autonom\u00eda responsable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para consolidar la colaboraci\u00f3n entre humanos e IA en la operativa diaria, conviene aplicar seis principios de dise\u00f1o:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Medir calidad sobre cantidad:<\/strong> Evaluar los resultados en funci\u00f3n de la precisi\u00f3n y alineaci\u00f3n estrat\u00e9gica, no solo por la velocidad de producci\u00f3n.<\/li>\n\n\n\n<li><strong>Potenciar el talento humano:<\/strong> Delegar tareas rutinarias en los agentes de IA para que los equipos puedan centrarse en la creatividad, la empat\u00eda y las actividades de mayor valor.<\/li>\n\n\n\n<li><strong>Definir relevos claros:<\/strong> Establecer puntos de control precisos para traspasar el trabajo del agente de IA al especialista cuando la situaci\u00f3n lo requiera.<\/li>\n\n\n\n<li><strong>Garantizar la auditabilidad:<\/strong> Registrar cada acci\u00f3n ejecutada por la IA para mantener la visibilidad sobre los motivos de sus decisiones.<\/li>\n\n\n\n<li><strong>Promover el aprendizaje continuo:<\/strong> Supervisar y ajustar los modelos de forma constante para adaptarlos a las necesidades cambiantes del negocio.<\/li>\n\n\n\n<li><strong>Integrar seguridad por dise\u00f1o:<\/strong> Fijar l\u00edmites y restricciones claras desde el primer momento, evitando parches de gobernanza a posteriori.<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-preguntas-clave-para-empezar-a-disenar-su-marco\" class=\"wp-block-heading\"><strong>Preguntas clave para empezar a dise\u00f1ar su marco<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de implementar un agente de IA, es recomendable plantearse las siguientes cuestiones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfQu\u00e9 resultados busca?<\/li>\n\n\n\n<li>\u00bfQui\u00e9n asume la responsabilidad?<\/li>\n\n\n\n<li>\u00bfQu\u00e9 l\u00edmites de seguridad hay?<\/li>\n\n\n\n<li>\u00bfEs posible revisar o revocar las decisiones?<\/li>\n\n\n\n<li>\u00bfQu\u00e9 sigue siendo competencia humana, pase lo que pase?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En conclusi\u00f3n, el factor diferenciador en la adopci\u00f3n tecnol\u00f3gica no ser\u00e1 solo la capacidad de crear agentes, sino la habilidad para dise\u00f1ar c\u00f3mo colaboran los humanos y la IA de forma transparente.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Gu\u00eda de inicio r\u00e1pido<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><em>Una jornada optimizada con agentes<\/em><br>Ofrecemos una serie de ejercicios y pautas para valorar estas decisiones antes de ponerlas en marcha, lo que ayuda a aplicar los principios a la operativa diaria.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/a.storyblok.com\/f\/287238924864301\/x\/f6a1889b6d\/best-practices-for-human-ai-teaming.pdf\">Leer la gu\u00eda<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-preguntas-frecuentes\">Preguntas frecuentes<\/h2>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\u00bfC\u00f3mo se establece la responsabilidad en la colaboraci\u00f3n entre humanos e IA?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Asignando tareas claras a cada parte y aplicando controles de supervisi\u00f3n (<em>Human-in-the-loop<\/em>), donde el ser humano mantiene siempre la decisi\u00f3n final sobre los resultados del agente.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\u00bfC\u00f3mo se evita que un agente de IA tome decisiones imprevistas?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Estableciendo l\u00edmites de autonom\u00eda claros, permisos de acceso restringidos y mecanismos de interrupci\u00f3n inmediata en la arquitectura del sistema.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\u00bfPor qu\u00e9 es m\u00e1s importante medir la calidad que la velocidad en la IA?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Porque generar un gran volumen de datos o c\u00f3digo impreciso aumenta el tiempo de revisi\u00f3n humana, reduciendo la eficiencia global del proceso.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n","protected":false},"excerpt":{"rendered":"<p>Implementar agentes de IA exige un marco de confianza. Descubra c\u00f3mo estructurar la colaboraci\u00f3n entre humanos e IA garantizando la gobernanza.<\/p>\n","protected":false},"author":611,"featured_media":12992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"64de5146b52e4a5abd8db68a7830386c","post_meta_title":"","ai_synopsis":"","_sf_experience":"","_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[622,137,330],"sf_content_type":[],"blog":[],"coauthors":[779,118],"class_list":["post-12987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-agentforce","sf_topic-ceo","sf_topic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Colaboraci\u00f3n entre humanos e IA: marco pr\u00e1ctico | Salesforce Blog<\/title>\n<meta name=\"description\" content=\"Descubra c\u00f3mo dise\u00f1ar una colaboraci\u00f3n entre humanos e IA basada en la confianza, la responsabilidad compartida y la autonom\u00eda responsable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/es\/blog\/building-trusted-human-agent-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo fomentar una colaboraci\u00f3n de confianza entre humanos y agentes: marco pr\u00e1ctico\" \/>\n<meta property=\"og:description\" content=\"Implementar agentes de IA exige un marco de confianza. 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