{"id":3811,"date":"2024-07-17T13:23:36","date_gmt":"2024-07-17T13:23:36","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3811"},"modified":"2024-07-19T15:09:30","modified_gmt":"2024-07-19T15:09:30","slug":"salesforce-heart-of-service-summit-revolucion-de-la-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/es\/blog\/salesforce-heart-of-service-summit-revolucion-de-la-atencion-al-cliente\/","title":{"rendered":"Salesforce Heart of Service Summit: Revoluci\u00f3n del Servicio al Cliente"},"content":{"rendered":"\n<p>En un mundo donde la transformaci\u00f3n digital avanza a pasos agigantados, las expectativas de los clientes respecto a la agilidad y personalizaci\u00f3n de los <a href=\"https:\/\/www.salesforce.com\/es\/service\/\">servicios<\/a> est\u00e1n alcanzando nuevas alturas. <\/p>\n\n\n\n<p>Ante este panorama, Salesforce ha dado un paso al frente durante el reciente Heart of Service Summit, celebrado en La Quinta de Jarama, Madrid, para presentar c\u00f3mo est\u00e1 redefiniendo la interacci\u00f3n entre marcas y consumidores a trav\u00e9s de su renovado Service Cloud.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-innovacion-a-traves-de-la-inteligencia-artificial\"><strong>Innovaci\u00f3n a trav\u00e9s de la Inteligencia Artificial<\/strong><\/h4>\n\n\n\n<p>La integraci\u00f3n de la <a href=\"https:\/\/www.salesforce.com\/es\/artificial-intelligence\/\">Inteligencia Artificial<\/a> (IA) predictiva y generativa en Service Cloud ha sido una de las grandes protagonistas del evento. Esta tecnolog\u00eda no solo promete transformar la manera en que las empresas se comunican con sus clientes a trav\u00e9s de servicio que ofrecen. <\/p>\n\n\n\n<p>Tambi\u00e9n optimiza la gesti\u00f3n de los centros de contacto y mejora la eficiencia de los agentes mediante la automatizaci\u00f3n de flujos de trabajo y la provisi\u00f3n de informaci\u00f3n y recomendaciones en tiempo real.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-experiencias-reales-resultados-tangibles\"><strong>Experiencias Reales, Resultados Tangibles<\/strong><\/h4>\n\n\n\n<p>Durante el summit, empresas de renombre como <strong>Correos Express, Generali, Google Cloud, Ilunion, Repsol <\/strong>o<strong> Solar 360<\/strong> compartieron sus experiencias, destacando c\u00f3mo la IA les ha permitido no solo ahorrar tiempo, sino tambi\u00e9n mejorar significativamente la satisfacci\u00f3n del cliente, al facilitar la comunicaci\u00f3n con los usuarios de una forma totalmente nueva.<\/p>\n\n\n\n<p>El evento cont\u00f3 tambi\u00e9n con la participaci\u00f3n de la <strong>Fundaci\u00f3n Ronald McDonald<\/strong>, con la que Salesforce colabora activamente en sus proyectos de inter\u00e9s social y que tambi\u00e9n utiliza tecnolog\u00eda Salesforce para la gesti\u00f3n de donaciones y colaboradores.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a03d1508c028&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a03d1508c028\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"769\" width=\"1024\" data-id=\"3814\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=1024\" alt=\"\" class=\"wp-image-3814\" srcset=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg 5092w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=1024&amp;h=769 1024w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=1536&amp;h=1153 1536w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=2048&amp;h=1537 2048w, https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2024\/07\/Service-2.jpg?w=150&amp;h=113 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-un-futuro-prometedor\"><strong>Un Futuro Prometedor<\/strong><\/h4>\n\n\n\n<p>Los datos hablan por s\u00ed solos: seg\u00fan el informe <a href=\"https:\/\/www.salesforce.com\/es\/form\/pdf\/3rd-state-of-service\/?ve=g-recaptcha-response\">State of Service<\/a>, un 81% de las organizaciones de atenci\u00f3n al cliente en Espa\u00f1a ya est\u00e1n utilizando o evaluando la IA. Adem\u00e1s, un 87% planea aumentar sus inversiones en esta tecnolog\u00eda durante el a\u00f1o. Estas cifras no solo reflejan una tendencia creciente, sino tambi\u00e9n una confianza palpable en el potencial de la IA para revolucionar la atenci\u00f3n al cliente.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-conclusion-y-agradecimientos\"><strong>Conclusi\u00f3n y Agradecimientos<\/strong><\/h4>\n\n\n\n<p>El Heart of Service Summit no solo ha sido una vitrina para las innovaciones de Salesforce en el \u00e1mbito de la atenci\u00f3n al cliente, sino tambi\u00e9n un claro indicativo de hacia d\u00f3nde se dirige el futuro de las interacciones cliente-empresa. <\/p>\n\n\n\n<p>Con la IA como eje central, Salesforce est\u00e1 liderando el camino hacia una era donde la personalizaci\u00f3n y la eficiencia se sit\u00faan en el coraz\u00f3n del servicio al cliente, prometiendo transformaciones profundas y duraderas en el panorama empresarial global.<\/p>\n\n\n\n<p>Este evento ha sido posible gracias a la colaboraci\u00f3n de nuestros patrocinadores, a quienes damos las gracias por su apoyo. Los partners que en esta ocasi\u00f3n han facilitado el evento han sido: <strong>Capgemini, Omega CRM, PKF Attest, Seidor, Leadclic, Clarcat, Comways <\/strong>y<strong> Vass.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En un mundo donde la transformaci\u00f3n digital avanza r\u00e1pido, el servicio al cliente es clave<\/p>\n","protected":false},"author":235,"featured_media":3812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[304],"sf_content_type":[],"blog":[],"coauthors":[118],"class_list":["post-3811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-service-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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