{"id":6064,"date":"2025-07-08T14:30:16","date_gmt":"2025-07-08T14:30:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6064"},"modified":"2025-07-11T09:19:17","modified_gmt":"2025-07-11T09:19:17","slug":"start-working-with-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/","title":{"rendered":"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo"},"content":{"rendered":"\n<p>\u00ab\u00bfEsto me quitar\u00e1 el trabajo?\u00bb<br>\u00ab\u00bfEs la IA solo otra moda pasajera?\u00bb<br>\u00abCuando trabajo con agentes IA, \u00bfpuedo confiar en que me ayudar\u00e1 sin cometer errores?\u00bb<\/p>\n\n\n\n<p>Estas son preguntas que hemos escuchado de compa\u00f1eros de equipo m\u00e1s de una vez. Y, para ser honestos, nosotros mismos tambi\u00e9n nos las hemos planteado.<\/p>\n\n\n\n<p>Pero <a href=\"https:\/\/trailhead.salesforce.com\/es\/content\/learn\/modules\/introduction-to-agentforce\">Agentforce<\/a> y sus agentes IA no se tratan de reemplazar a las personas. Se trata de liberarlas.<\/p>\n\n\n\n<p>En Salesforce, no solo estamos construyendo <a href=\"https:\/\/www.salesforce.com\/es\/agentforce\/what-is-agentic-ai\/\">IA ag\u00e9ntica<\/a>. La estamos probando, utilizando y dando forma como una parte real de c\u00f3mo trabajamos. En mi propio equipo, he estado experimentando con lo que significa tratar a los agentes IA no como herramientas, sino como verdaderos miembros del equipo, que colaboran, aprenden y a\u00f1aden valor.<\/p>\n\n\n\n<p>El viaje de la incertidumbre al empoderamiento es transformador. Todav\u00eda estamos empezando, pero esto es lo que est\u00e1 funcionando con la IA y por qu\u00e9 creo que todos los equipos deber\u00edan empezar por alg\u00fan lado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-construya-confianza-antes-que-seguridad\">1. <strong>Construya confianza antes que seguridad<\/strong><\/h2>\n\n\n\n<p>Al igual que un nuevo empleado, Agentforce <a href=\"https:\/\/www.salesforce.com\/blog\/ai-workforce-management\/\">necesita incorporaci\u00f3n<\/a>. Lo presentamos con un alcance claro: \u00abEsto es lo que puede hacer. Esto es lo que no puede. Y as\u00ed es como lo supervisaremos\u00bb.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Al principio, le dije a mi equipo: \u00abEste no es un experimento sobre vosotros. Es una asociaci\u00f3n con vosotros\u00bb<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\" https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Ese simple cambio lo <a href=\"https:\/\/trailhead.salesforce.com\/es\/content\/learn\/modules\/change-management-for-ai-implementation?utm_source=sfdc&amp;utm_medium=blog&amp;utm_campaign=csgaw&amp;utm_content=agentforce_adoption_blog10_cta2\">transform\u00f3<\/a> todo. En lugar de sentir que estaban siendo reemplazados, el equipo vio que estaban siendo apoyados al trabajar con la IA. Y cuando la gente se siente segura, se inclina hacia adelante, no hacia atr\u00e1s.<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Gesti\u00f3n de cambios para la implementaci\u00f3n de IA<\/h2>\n\t\t\t<p>Aprenda estrategias y pr\u00e1cticas recomendadas para respaldar el cambio de la organizaci\u00f3n al introducir IA.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/es\/content\/learn\/modules\/change-management-for-ai-implementation?utm_source=sfdc&amp;utm_medium=blog&amp;utm_campaign=csgaw&amp;utm_content=agentforce_adoption_blog10_cta2\">Comenzar a aprender<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+200 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trail<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\">Gesti\u00f3n de cambios para la implementaci\u00f3n de IA<\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-automatice-la-redundancia-no-la-responsabilidad\">2. <strong>Automatice la redundancia, no la responsabilidad<\/strong><\/h2>\n\n\n\n<p>Una de nuestras primeras victorias al trabajar con la IA fue implementar <a href=\"https:\/\/www.salesforce.com\/es\/agentforce\/\">Agentforce<\/a> en el soporte al cliente. Salesforce Help recibe innumerables preguntas repetitivas: problemas de inicio de sesi\u00f3n, instrucciones b\u00e1sicas y soluci\u00f3n de problemas sencilla. Consume mucho tiempo y, francamente, no es el mejor uso de los expertos humanos.<\/p>\n\n\n\n<p>Implementamos Agentforce para gestionar esas preguntas repetidas utilizando los recursos existentes, liberando a los ingenieros de soporte para que resuelvan problemas m\u00e1s dif\u00edciles y gratificantes. As\u00ed, los agentes IA se encargan de las tareas tediosas, mientras el personal humano puede enfocarse en lo que realmente aporta valor.<\/p>\n\n\n\n<p>\u00abLa IA se hizo cargo del tedio\u00bb, dijo un miembro del equipo. \u00abAhora tengo espacio para concentrarme en cosas que realmente ampl\u00edan mis habilidades\u00bb.<\/p>\n\n\n\n<p>Ese es el tipo de cambio que alimenta a las personas, no las asusta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-guie-al-agente-ia-como-lo-haria-con-un-companero-de-equipo\">3. <strong>Gu\u00ede al agente IA como lo har\u00eda con un compa\u00f1ero de equipo<\/strong><\/h2>\n\n\n\n<p>Dejemos una cosa clara desde el principio: <a href=\"https:\/\/www.salesforce.com\/es\/agentforce\/use-cases\/\">Agentforce<\/a> no es algo que simplemente sigue, es algo que se moldea.<\/p>\n\n\n\n<p>Animamos al equipo a dar su opini\u00f3n, proponer mejores indicaciones y perfeccionar las respuestas. Esa colaboraci\u00f3n ya forma parte del trabajo.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Le recuerdo a mi equipo: \u00abNo solo est\u00e1is gestionando la IA, la est\u00e1is asesorando\u00bb<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\" https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Esa mentalidad da a la gente la propiedad. Convierte la incertidumbre en compromiso y mantiene nuestros est\u00e1ndares altos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-cre-zca-con-ella-juntos\">4. <strong>Cre<\/strong>zca<strong> con ella, juntos<\/strong><\/h2>\n\n\n\n<p>\u00bfEvolucionar\u00e1n los roles? Absolutamente. Pero as\u00ed es como funciona el progreso.<\/p>\n\n\n\n<p>Ya lo hemos visto antes: cuando implementamos portales de autoservicio, no signific\u00f3 menos empleos, solo diferentes, con m\u00e1s impacto.<\/p>\n\n\n\n<p>Es por eso que estamos combinando la implementaci\u00f3n de Agentforce con una <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/manage_the_sfdc_way_motivate_and_champion\/motivate_and_champion_exploring_development?&amp;utm_source=sfdc&amp;utm_medium=blog&amp;utm_campaign=csgaw&amp;utm_content=agentforce_adoption_blog10_cta7\">planificaci\u00f3n de carrera<\/a> activa. A medida que pasamos m\u00e1s tiempo trabajando con la IA, herramientas como nuestros <a href=\"https:\/\/www.salesforce.com\/news\/stories\/career-connect-announcement\/?utm_source=sfdc&amp;utm_medium=blog&amp;utm_campaign=csgaw&amp;utm_content=agentforce_adoption_blog10_cta6\">asesores de carrera<\/a> internos de IA ayudan a los miembros del equipo a explorar nuevos roles donde sus habilidades, tanto nuevas como experimentadas, se pueden utilizar para proporcionar valor.<\/p>\n\n\n\n<p>\u00abNo se trata de encontrar la salida\u00bb, les digo. \u00abSe trata de encontrar el camino a seguir\u00bb.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-deje-que-los-agentes-ia-actuen-como-companeros-de-equipo-no-solo-como-herramientas\">5. <strong>Deje que los agentes IA act\u00faen como compa\u00f1eros de equipo, no solo como herramientas<\/strong><\/h2>\n\n\n\n<p>Con Agentforce, su equipo nunca tiene que hacerlo solo. Act\u00faa como un compa\u00f1ero de equipo proactivo y fiable, que siempre est\u00e1 escaneando, sugiriendo y ayudando en segundo plano.<\/p>\n\n\n\n<p>Cuando llega un nuevo caso, los agentes IA revisan los comentarios en busca de sentimientos y alerta al propietario del caso si es necesario. Muestra art\u00edculos de conocimiento relevantes, recomienda las mejores acciones siguientes y redacta respuestas basadas en casos anteriores y en el historial del cliente.<\/p>\n\n\n\n<p>Simplifica las tareas rutinarias como escribir res\u00famenes de cierre de casos, notas de traspaso e informaci\u00f3n retrospectiva. Cuando un caso requiere una experiencia m\u00e1s amplia, Agentforce incluso identifica a los expertos adecuados y los incluye, sin necesidad de b\u00fasquedas o escalamientos manuales.<\/p>\n\n\n\n<p>Esto es lo que pretendemos: cuando la IA deja de ser solo otra herramienta&#8230; y empieza a ser un compa\u00f1ero de equipo.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Un nuevo estudio revela que con Agentforce las empresas potencian sus agentes de IA 16\u00a0veces m\u00e1s r\u00e1pido<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Agentforce est\u00e1 revolucionando la forma en que las empresas crean e implementan agentes de IA en cuanto a velocidad, calidad, seguridad y capacidad de ampliaci\u00f3n. Descubra c\u00f3mo.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/es\/agentforce\/accelerate-agentic-ai\/\">Leer el informe<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-reflexion-final-no-se-limite-a-gestionar-la-ia-dirigela\"><strong>Reflexi\u00f3n final: no se limite a gestionar la IA. Dir\u00edgela.<\/strong><\/h2>\n\n\n\n<p>El mayor cambio no es t\u00e9cnico. Es mental.<\/p>\n\n\n\n<p>No necesita controlar todo lo que hace un agente. Pero s\u00ed necesita definir c\u00f3mo es algo bueno. Necesita fomentar una <a href=\"https:\/\/trailhead.salesforce.com\/es\/content\/learn\/modules\/manage_the_sfdc_culture_of_feedback?utm_source=sfdc&amp;utm_medium=blog&amp;utm_campaign=csgaw&amp;utm_content=agentforce_adoption_blog10_cta5\">cultura de retroalimentaci\u00f3n<\/a>. Necesita ayudar a su equipo a crecer con la tecnolog\u00eda, no a temerla.<\/p>\n\n\n\n<p>Eso es lo que intento hacer, todos los d\u00edas. \u00bfY honestamente? Est\u00e1 funcionando.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>La IA ya no es la parte aterradora\u00bb, dijo uno de los ingenieros. \u00abEs la parte en la que estoy empezando a confiar\u00bb<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en LinkedIn (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Twitter (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=C%C3%B3mo%20mi%20equipo%20est%C3%A1%20trabajando%20con%20agentes%20IA%2C%20y%20por%20qu%C3%A9%20el%20suyo%20tambi%C3%A9n%20deber%C3%ADa%20hacerlo&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartir en Facebook (se abre en una nueva pesta\u00f1a)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fes%2Fblog%2Fstart-working-with-ai%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\" https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<div class=\"layout-two wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u00bfAlguna pregunta?<br>Nosotros le ayudamos<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/es\/form\/contact\/contactme\/\">Contactar<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-two.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-two.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-two.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Lo que realmente significa comenzar a trabajar con IA: menos reemplazo, m\u00e1s reimaginaci\u00f3n del trabajo en equipo.<\/p>\n","protected":false},"author":517,"featured_media":6065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"a4834a9391184b21adf4df9585e69028","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[24,304,156,330,240,622],"sf_content_type":[],"blog":[],"coauthors":[118],"class_list":["post-6064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation","sf_topic-service-2","sf_topic-developers","sf_topic-ai","sf_topic-cio-2","sf_topic-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentes IA: c\u00f3mo potenciar su equipo de trabajo | Salesforce Blog<\/title>\n<meta name=\"description\" content=\"\u00bfAgentes IA reemplazan o potencian? En Salesforce la usamos como parte real del equipo. Vea c\u00f3mo pasar de la incertidumbre al empoderamiento.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\" \/>\n<meta property=\"og:description\" content=\"Lo que realmente significa comenzar a trabajar con IA: menos reemplazo, m\u00e1s reimaginaci\u00f3n del trabajo en equipo.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-08T14:30:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-11T09:19:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Salesforce Espa\u00f1a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Salesforce Espa\u00f1a\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/e2f6c6d481bffc386e6e8cdaecd17df6\"}],\"headline\":\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\",\"datePublished\":\"2025-07-08T14:30:16+00:00\",\"dateModified\":\"2025-07-11T09:19:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\"},\"wordCount\":901,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png\",\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\",\"url\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\",\"name\":\"Agentes IA: c\u00f3mo potenciar su equipo de trabajo | Salesforce Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png\",\"datePublished\":\"2025-07-08T14:30:16+00:00\",\"dateModified\":\"2025-07-11T09:19:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/10c646a29de04cc21d51f17c13bf2327\"},\"description\":\"\u00bfAgentes IA reemplazan o potencian? En Salesforce la usamos como parte real del equipo. Vea c\u00f3mo pasar de la incertidumbre al empoderamiento.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png\",\"width\":1500,\"height\":844,\"caption\":\"No se limite a gestionar la IA. Dir\u00edgela. [Cr\u00e9dito de la imagen: Spender Yuen \/ Salesforce, Adobe Stock]\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/es\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/es\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/es\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/e2f6c6d481bffc386e6e8cdaecd17df6\",\"name\":\"Salesforce Espa\u00f1a\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/9671a9a1f236a48b35497e55c367902a\",\"url\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Espa\u00f1a\"},\"url\":\"https:\/\/www.salesforce.com\/es\/blog\/author\/salesforce-espana\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Agentes IA: c\u00f3mo potenciar su equipo de trabajo | Salesforce Blog","description":"\u00bfAgentes IA reemplazan o potencian? En Salesforce la usamos como parte real del equipo. Vea c\u00f3mo pasar de la incertidumbre al empoderamiento.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/","og_locale":"es_ES","og_type":"article","og_title":"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo","og_description":"Lo que realmente significa comenzar a trabajar con IA: menos reemplazo, m\u00e1s reimaginaci\u00f3n del trabajo en equipo.","og_url":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/","og_site_name":"Salesforce","article_published_time":"2025-07-08T14:30:16+00:00","article_modified_time":"2025-07-11T09:19:17+00:00","og_image":[{"width":1500,"height":844,"url":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","type":"image\/png"}],"author":"Salesforce Espa\u00f1a","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"","Tiempo de lectura":"4 minutos","Written by":"Salesforce Espa\u00f1a"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/e2f6c6d481bffc386e6e8cdaecd17df6"}],"headline":"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo","datePublished":"2025-07-08T14:30:16+00:00","dateModified":"2025-07-11T09:19:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/"},"wordCount":901,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/","url":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/","name":"Agentes IA: c\u00f3mo potenciar su equipo de trabajo | Salesforce Blog","isPartOf":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","datePublished":"2025-07-08T14:30:16+00:00","dateModified":"2025-07-11T09:19:17+00:00","author":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/10c646a29de04cc21d51f17c13bf2327"},"description":"\u00bfAgentes IA reemplazan o potencian? En Salesforce la usamos como parte real del equipo. Vea c\u00f3mo pasar de la incertidumbre al empoderamiento.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#primaryimage","url":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","contentUrl":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","width":1500,"height":844,"caption":"No se limite a gestionar la IA. Dir\u00edgela. [Cr\u00e9dito de la imagen: Spender Yuen \/ Salesforce, Adobe Stock]"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/es\/blog\/start-working-with-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/es\/blog\/"},{"@type":"ListItem","position":2,"name":"C\u00f3mo mi equipo est\u00e1 trabajando con agentes IA, y por qu\u00e9 el suyo tambi\u00e9n deber\u00eda hacerlo"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/es\/blog\/#website","url":"https:\/\/www.salesforce.com\/es\/blog\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/es\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/e2f6c6d481bffc386e6e8cdaecd17df6","name":"Salesforce Espa\u00f1a","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.salesforce.com\/es\/blog\/#\/schema\/person\/image\/9671a9a1f236a48b35497e55c367902a","url":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/Salesforce-300x300-1.png?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2023\/10\/Salesforce-300x300-1.png?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce Espa\u00f1a"},"url":"https:\/\/www.salesforce.com\/es\/blog\/author\/salesforce-espana\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/es\/blog\/wp-content\/uploads\/sites\/13\/2025\/07\/start-working-with-ai.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/es\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/posts\/6064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/users\/517"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/comments?post=6064"}],"version-history":[{"count":16,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/posts\/6064\/revisions"}],"predecessor-version":[{"id":6100,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/posts\/6064\/revisions\/6100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/media\/6065"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/media?parent=6064"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/sf_topic?post=6064"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/sf_content_type?post=6064"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/blog?post=6064"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/es\/blog\/wp-json\/wp\/v2\/coauthors?post=6064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}