L'Oréal speeds service with AI-generated replies and 24/7 consumer support as an Agentic Enterprise

September 12, 2026

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The image reads, “64% faster case handling when AI drafts need no changes.”

Faster consumer support with Agentforce

Agentic AI in the Service Console summarizes cases, drafts emails, validates intent, and generates promo codes for L'Oréal's consumer care advisors.

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The image reads, “24/7 order status support.”

Agentforce provides instant order status updates

Agentic order status support on L'Oréal brand sites autonomously handles, "Where is my order?" inquiries, handing complex cases to advisors when needed.

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The image reads, “Answers in seconds instead of minutes.”

On-demand product expertise with Agentforce

Agentic support on L'Oréal Professionnel Canada gives consumers 24/7 help with AirLight Pro setup, tutorials, and troubleshooting, plus advisor hand-off.

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