Nov 22, 2021 By Salomé Pouw

4 Essential Components for a Great Consumer Experience

In this blog, Quooker’s COO Geertjan Woltjes shares his advice on the most important components for a great consumer experience, and how the company’s platform supports that.... Read More

Customer Service, Customer Experience, User Experience

Nov 10, 2021 By Salomé Pouw

5 Tips to Achieve a Successful Business Transformation

Kartik Ranganath, Global Head of Delivery, Salesforce Centre of Excellence at Shell, shares his top tips for a successful business transformation and seamless technology adoption.... Read More

Digital Transformation, Future of Work, Customer Engagement

Nov 04, 2021 By Salomé Pouw

Five Tips For Successful Customer-Centric Marketing

Showpad’s COO reveals how shared customer data and collaboration across departments are key to successful customer-centric marketing. ... Read More

Marketing, Customer Engagement, Customer Experience, Thought Leadership

Oct 28, 2021 By Salomé Pouw

How Retailers Can Build New Customer Journeys and Grow Digitally Fast

Sustainable growth is reliant on an exceptional customer experience. In this blog, HEMA’s COO, Richard Flint, shares his advice on scaling up digital capabilities quickly without losing your customer focus. ... Read More

Customer Experience, Customer Engagement, Customer Journeys

Oct 19, 2021 By Salomé Pouw

3 Things to Do with Your Data to Enhance the Customer Experience

We spoke to Daniel Gebler, CTO at online supermarket Picnic to find out how he’s leveraging the company’s data to create an enhanced customer experience at every touchpoint.... Read More

Customer Experience, Customer Service, Service Cloud

Oct 13, 2021 By Salomé Pouw

CRM for Small Business: 7 Ways to Maximise Your Digital Transformation

Delivering a successful digital transformation can be tough especially for SMBs with limited IT resources. hallo,’s CEO explains why using small business CRM is crucial when improving the customer experience and avoiding complexity.... Read More

Digital Transformation, Small Business, Thought Leadership, CRM, Customer Engagement

Sep 30, 2021 By Salomé Pouw

How PostNL Meets Customer Needs With Digital Innovation

PostNL played a pivotal role in connecting retailers and manufacturers with consumers during the pandemic. PostNL’s CIO reveals how digital technologies helped it cope with this surge in demand and exceeding customer needs and expectations.... Read More

Digital Transformation, Customer Success, Customer Engagement

Mar 04, 2021 By Salomé Pouw

5 Essential Behaviours Needed to Create Exceptional Customer Experiences in Belgium

In this blog, we’ll share five must-haves for connected customers based on research from the fourth State of the Connected Customer report including Global insights and in Belgium.... Read More

Customer Engagement, Customer Experience, Digital Transformation, Industry Report

Mar 03, 2021 By Salomé Pouw

How to Win Trust and Improve Connected Customer Experiences in Belgium

In this post, we explore both the key global market trends and the Belgium experience as viewed through the lens of our fourth State of the Connected Customer report. ... Read More

Customer Experience, Customer Engagement, Industry Report, Digital Transformation, Artificial Intelligence

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Salomé Pouw

4 Essential Components for a Great Consumer Experience

5 Tips to Achieve a Successful Business Transformation

Five Tips For Successful Customer-Centric Marketing

How Retailers Can Build New Customer Journeys and Grow Digitally Fast

3 Things to Do with Your Data to Enhance the Customer Experience

CRM for Small Business: 7 Ways to Maximise Your Digital Transformation

How PostNL Meets Customer Needs With Digital Innovation

5 Essential Behaviours Needed to Create Exceptional Customer Experiences in Belgium

How to Win Trust and Improve Connected Customer Experiences in Belgium

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