LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Industry Report

Insights from Nearly 6,000 Sales Professionals Worldwide

Discover what drives businesses resilience and growth for sales leaders and reps around the world.

Digital Transformation at Scale with Pieter Bruyland, CIO Europe at AB InBev

Photo of Pieter Bruyland, CIO Europe at AB InBev

Leading Through Change

Digital Transformation at Scale with Pieter Bruyland

Learn why the CIO of the Belgium-based AB InBev embraces digital transformation at scale.

Discover

Buckle up Your Seatbelt for the Never Normal with Peter Hinssen

Thought Leadership

8 Key Takeaways to Succeed and Thrive in the Never Normal

Nexxworks Founder, Peter Hinssen, reveals how businesses can use disruption to reinvent and thrive.

Discover

Dec 10, 2020 By Salesforce EMEA

How an Omnichannel Strategy Benefits Businesses and Customers

Offering an average customer experience is no longer enough – today’s customers expect perfection. Read on to see how creating a seamless omnichannel strategy benefits both businesses and their customers. ... Read More

Omni-channel, Digital Transformation, Commerce Cloud, Commerce

Dec 07, 2020 By Rinco Buist

Salesforce and Accenture: Navigating the Next Steps to the Future of Commerce

The COVID-19 pandemic changed the face of commerce, and new ways of working seem here to stay. We talked to Salesforce partner Accenture about how they’re helping businesses survive and thrive in an uncertain economic landscape. ... Read More

Digital Transformation, Commerce Cloud, Commerce, Customer Experience

Culture influence discount during eCommerce Days

Dec 03, 2020 By Lahcene Guerrouj

When Regional Cultures Influence Discount & eCommerce Days

The ecommerce boom has been accompanied by a wave of promo days, and it can be hard to keep up with the expanding shopping season. Here’s a quick guide to the different ecommerce days – and how businesses can leverage them to get ahead.... Read More

Retail, Retail Insights, Commerce Cloud, Commerce, Ecommerce, B2C Marketing

Nov 10, 2020 By Salesforce EMEA

Futureforce Spotlight: Software Engineering

We source trailblazing new grads, interns, trainees and student workers for our Salesforce offices all around the world, from our HQ in San Francisco, to the Salesforce Tower in Tokyo, and also smaller offices, such as our hub in Jena, Germany. ... Read More

IT, Salesforce Ohana, Commerce, Commerce Cloud

Sep 29, 2020 By Salesforce EMEA

The Importance of Resilient Customer Service Management in 2020

The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins.... Read More

Commerce Cloud, Leading Through Change, Customer Engagement, CRM, Sales Cloud, Service

Sep 28, 2020 By Salesforce EMEA

How the Salesforce Platform Is Turbo-Charging Businesses

Check out our latest blog to see how the Customer 360 Platform can help businesses up their app game, free up their workforce, and deliver outstanding customer service. ... Read More

Digital Transformation, B2B Commerce, Commerce, Commerce Cloud

Jul 31, 2020 By Terence de Waard

How Dept Created a Future-Proof Webshop for Bugaboo in Four Months

A platform migration, a new design, the implementation of a brand new content management system, all in just four months. This was the challenge Dept took on for the Dutch-based pushchair innovator Bugaboo.... Read More

Customer Engagement, Commerce, Commerce Cloud, Customer Success, Customer Story

Jul 24, 2020 By Salesforce EMEA

Elevate Service With Commerce and a Single Customer View

CSA built a complete customer engagement solution, fronted by robust B2B Commerce and supported by digital rights management, search, automation, and customer service — cloud-based solutions, most of them from Salesforce.... Read More

B2B Commerce, Commerce, Commerce Cloud

Jul 09, 2020 By Salesforce EMEA

How B2B Salespeople Can Thrive With Self-Service Commerce Technology

A Salesforce study found that 89% of B2B decision makers believe that self-service commerce will play a factor in the growth of their business in the years to come.... Read More

Commerce, Commerce Cloud, B2B Commerce

Editors' Picks

How an Omnichannel Strategy Benefits Businesses and Customers

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Industry Report

Insights from Nearly 6,000 Sales Professionals Worldwide

Leading Through Change

Digital Transformation at Scale with Pieter Bruyland

Thought Leadership

8 Key Takeaways to Succeed and Thrive in the Never Normal

How an Omnichannel Strategy Benefits Businesses and Customers

Salesforce and Accenture: Navigating the Next Steps to the Future of Commerce

When Regional Cultures Influence Discount & eCommerce Days

Futureforce Spotlight: Software Engineering

The Importance of Resilient Customer Service Management in 2020

How the Salesforce Platform Is Turbo-Charging Businesses

How Dept Created a Future-Proof Webshop for Bugaboo in Four Months

Elevate Service With Commerce and a Single Customer View

How B2B Salespeople Can Thrive With Self-Service Commerce Technology

Editors' Picks

How an Omnichannel Strategy Benefits Businesses and Customers

SME Trends Show Optimism in the Face of Crisis

Why Customer Feedback Is the Best Tool for Improvement

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

LEADING THROUGH CHANGE

Helping Business Manage Through Crisis

Get our bi-weekly newsletter for the latest business insights.

Industry Report

Leading Through Change

Thought Leadership

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business
Manage Through Crisis