LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Discover how the Arçelik Group responded to the COVID-19 pandemic on a global scale.

How Delhaize Is Going Digital to Serve Its Customers

Photo of Jonathan Hertog, Director of eCommerce & digital at Delhaize.

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Jonathan Hertog reveals how Delhaize is going digital to turbo-charge the customer journey.

Discover

How Richemont’s 20 Maisons Put a Unique Spin on Delighting Customers

Picture of Philippe Meyer, Group Client Marketing Director, Richemont

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

Learn how Richemont elevated the customer experience across 20 different brands.

Discover

Aug 09, 2021 By Emilie Musabyimana Ishimwe

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

Digital customer experience should be a top priority for businesses, especially in the light of the COVID-19 pandemic. Read on to find out how trailblazer Joolz does it.... Read More

Customer Experience, Digital Transformation, Commerce Cloud, Trailblazer Story, Customer Success, Events

Jul 28, 2021 By Salesforce EMEA

Four Fundamentals of Delivering a Great Customer Experience

Learn four ways in which two inspirational leaders underpin success and a great customer experience in today’s challenging environment. Read on to uncover tips from Elke Laeremans, CIO/COO at Belgian shoe company Torfs, and André van Troost, CEO at Dutch farming robotics company Lely.... Read More

Digital Transformation, Sales Cloud, Marketing Cloud, Customer Experience, Thought Leadership, Commerce Cloud

Apr 20, 2021 By Salesforce EMEA

How B2B eCommerce Is Changing Sales and Why Is It Important?

The world is growing more and more connected and B2B ecommerce is having a moment. Check out our blog to see how creating an omnichannel customer experience can help B2B companies stay ahead of the pack.... Read More

Digital Transformation, B2B Commerce, B2C Marketing, Future of Work, Leadership, Leading Through Change, Marketing, Commerce, Commerce Cloud

Apr 06, 2021 By Madison O'Connell

High Performers Set the Pace for B2B and B2C Commerce Organisations

The COVID-19 pandemic shook up the commerce landscape, and B2B and B2C operators have had to be agile to respond. Check out our latest blog to see why digital is king in the new climate, and where we may be headed next. ... Read More

Commerce, Commerce Cloud, Ecommerce, B2B Commerce, Global Commerce, Leadership Insights, Research, Industry Report

Feb 16, 2021 By Rosemary Okolie

The European Grocery Report Reveals Top Priorities For the Year Ahead

The pandemic transformed the grocery industry across Europe and beyond. While some businesses faltered, many rose to the challenge. Read our latest blog to see how leading grocery retailers and brands are adapting to change – and what to expect in the year ahead. ... Read More

Industry Report, Retail, Commerce Cloud, Digital Transformation, Consumer Goods

Dec 10, 2020 By Salesforce EMEA

How an Omnichannel Strategy Benefits Businesses and Customers

Offering an average customer experience is no longer enough – today’s customers expect perfection. Read on to see how creating a seamless omnichannel strategy benefits both businesses and their customers. ... Read More

Omni-channel, Digital Transformation, Commerce Cloud, Commerce

Dec 07, 2020 By Rinco Buist

Salesforce and Accenture: Navigating the Next Steps to the Future of Commerce

The COVID-19 pandemic changed the face of commerce, and new ways of working seem here to stay. We talked to Salesforce partner Accenture about how they’re helping businesses survive and thrive in an uncertain economic landscape. ... Read More

Digital Transformation, Commerce Cloud, Commerce, Customer Experience

Culture influence discount during eCommerce Days

Dec 03, 2020 By Lahcene Guerrouj

When Regional Cultures Influence Discount & eCommerce Days

The ecommerce boom has been accompanied by a wave of promo days, and it can be hard to keep up with the expanding shopping season. Here’s a quick guide to the different ecommerce days – and how businesses can leverage them to get ahead.... Read More

Retail, Retail Insights, Commerce Cloud, Commerce, Ecommerce, B2C Marketing

Nov 10, 2020 By Salesforce EMEA

Futureforce Spotlight: Software Engineering

We source trailblazing new grads, interns, trainees and student workers for our Salesforce offices all around the world, from our HQ in San Francisco, to the Salesforce Tower in Tokyo, and also smaller offices, such as our hub in Jena, Germany. ... Read More

IT, Salesforce Ohana, Commerce, Commerce Cloud

Editors' Picks

Machine Learning: 6 Real-World Examples

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Customer Service

Commerce

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Small Business

Salesforce.com

LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

Four Fundamentals of Delivering a Great Customer Experience

How B2B eCommerce Is Changing Sales and Why Is It Important?

High Performers Set the Pace for B2B and B2C Commerce Organisations

The European Grocery Report Reveals Top Priorities For the Year Ahead

How an Omnichannel Strategy Benefits Businesses and Customers

Salesforce and Accenture: Navigating the Next Steps to the Future of Commerce

When Regional Cultures Influence Discount & eCommerce Days

Futureforce Spotlight: Software Engineering

Editors' Picks

Machine Learning: 6 Real-World Examples

8 Sales Tools and Tactics That Are Changing the Game

Begin Upskilling and Reskilling Employees Today

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Europe, Middle East, and Africa

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LEADING THROUGH CHANGE

Helping Business Manage Through Crisis

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Leading Through Change

Customer Success

Thought Leadership

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business
Manage Through Crisis