LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Industry Report

Insights from Nearly 6,000 Sales Professionals Worldwide

Discover what drives businesses resilience and growth for sales leaders and reps around the world.

Digital Transformation at Scale with Pieter Bruyland, CIO Europe at AB InBev

Photo of Pieter Bruyland, CIO Europe at AB InBev

Leading Through Change

Digital Transformation at Scale with Pieter Bruyland

Learn why the CIO of the Belgium-based AB InBev embraces digital transformation at scale.

Discover

Buckle up Your Seatbelt for the Never Normal with Peter Hinssen

Thought Leadership

8 Key Takeaways to Succeed and Thrive in the Never Normal

Nexxworks Founder, Peter Hinssen, reveals how businesses can use disruption to reinvent and thrive.

Discover

Sep 15, 2020 By Salesforce EMEA

4 Steps to Write Amazing Support Content for Your Small Business Help Center

As a small business owner, you wear many hats — you’re the marketer, the sales coach, the product engineer, and maybe even the support team. That means you may be in the middle of closing a game-changing deal when you receive a support call from a customer who’s desperate to change their password.... Read More

Best Practices, Customer Experience, Small Business

Sep 11, 2020 By Salesforce EMEA

How Great Order Management Is Driving the Next Generation of Omni-Channel Retail

Few things matter more to consumers than convenience, which is why leveraging a common commerce platform with a single order management system to deliver a holistic, real-time, personal customer-centric experience is necessary.... Read More

Commerce, Commerce Cloud, Customer Experience, Digital Transformation, Retail

Formuesforvaltning Wealth Management Future

Aug 28, 2020 By Salesforce EMEA

How Formuesforvaltning Enhances Customer Experiences for Wealth Management

How do businesses in the financial services industry make sure that their clients are completely satisfied? Check out our latest blog to find out how Salesforce is helping Formuesforvaltning boost growth by providing great customer experiences. ... Read More

Customer Experience, Customer Success, Leading Through Change

Aug 27, 2020 By Sebastian Wieland

Salesforce Live: Switzerland – Moments of Change

Salesforce Live: Switzerland is where we bring together some remarkable stories of change and resilience. Learn how to overcome the latest market and landscape challenges.... Read More

Customer Engagement, Digital Transformation, Customer Experience, Customer Success

Jun 30, 2020 By Salesforce EMEA

How Bugaboo Creates Memorable Customer Experiences

Following Dentsu's sponsorship of Salesforce Live EMEA, we deep dive into Headless Commerce and its vast benefits to brands looking to deliver a seamless customer journey.... Read More

Future of Work, Leading Through Change, Commerce, Commerce Cloud, Customer Story, Customer Experience

Apr 14, 2020 By Salesforce EMEA

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Business priorities have shifted from playing offense to defense. It is a critical time to focus on helping customers extract value from your products and services. That’s why your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience... Read More

Customer Experience, IT, Leading Through Change

Mar 25, 2020 By Stephanie Buscemi

Helping Business Manage Through Crisis

In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for both senior executives, small business leaders, and those in between. Our goals are simple: 1. to provide thought leadership, tips, and resources from Salesforce and... Read More

Business as a Platform for Change, CEO, Collaboration, Customer Experience, Leadership, Strategy, Leading Through Change

Mar 25, 2020 By Mike Micucci

How to Keep Your Commerce Site Running in a Time of Crisis

Our Chair and CEO Marc Benioff posted a heartfelt letter to our customers earlier this week — and I echo his sentiments. At Salesforce, we’re focused on the health and safety of our employees, families, and communities, and this is no different for Commerce Cloud. We remain relentlessly focused on... Read More

Customer Engagement, Commerce, Commerce Cloud, B2B Commerce, Customer Experience, Leading Through Change

Jan 21, 2020 By Julie Rousseau

5 Test-and-Learn Pitfalls and How to Avoid Them

How can you be confident you are providing the optimal customer experience to drive revenue? Business consultant Julie Rousseau shares 5 tips for taking a test-and-learn mindset to the next level across your whole organisation.... Read More

Commerce, Customer Experience

Editors' Picks

How to Create Help Centre Content for Your Website

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Industry Report

Insights from Nearly 6,000 Sales Professionals Worldwide

Leading Through Change

Digital Transformation at Scale with Pieter Bruyland

Thought Leadership

8 Key Takeaways to Succeed and Thrive in the Never Normal

4 Steps to Write Amazing Support Content for Your Small Business Help Center

How Great Order Management Is Driving the Next Generation of Omni-Channel Retail

How Formuesforvaltning Enhances Customer Experiences for Wealth Management

Salesforce Live: Switzerland – Moments of Change

How Bugaboo Creates Memorable Customer Experiences

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Helping Business Manage Through Crisis

How to Keep Your Commerce Site Running in a Time of Crisis

5 Test-and-Learn Pitfalls and How to Avoid Them

Editors' Picks

How to Create Help Centre Content for Your Website

3 Ways to Grow and Scale Your SME

Accurate Cash Flow Forecasting in a Time of Pandemic

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

LEADING THROUGH CHANGE

Helping Business Manage Through Crisis

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Helping Business
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