LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Discover how the Arçelik Group responded to the COVID-19 pandemic on a global scale.

How Delhaize Is Going Digital to Serve Its Customers

Photo of Jonathan Hertog, Director of eCommerce & digital at Delhaize.

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Jonathan Hertog reveals how Delhaize is going digital to turbo-charge the customer journey.

Discover

How Richemont’s 20 Maisons Put a Unique Spin on Delighting Customers

Picture of Philippe Meyer, Group Client Marketing Director, Richemont

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

Learn how Richemont elevated the customer experience across 20 different brands.

Discover

Oct 19, 2021 By Salomé Pouw

3 Things to Do with Your Data to Enhance the Customer Experience

We spoke to Daniel Gebler, CTO at online supermarket Picnic to find out how he’s leveraging the company’s data to create an enhanced customer experience at every touchpoint.... Read More

Customer Experience, Customer Service, Service Cloud

Oct 12, 2021 By Salesforce EMEA

How Can Businesses in the UAE Improve Digital Customer Experience?

Discover why the digital customer experience has become so important to businesses in the Middle East as they switch towards a customer-centric business model.... Read More

Digital Transformation, Customer Experience

Oct 04, 2021 By Salesforce EMEA

Middle East: 7 Customer Service Principles Every Business Needs to Know

Seven customer service principles every growing business in the Middle East needs to know.... Read More

Customer Service, Customer Engagement, Customer Experience, Service, Service Cloud

Sep 28, 2021 By Salesforce EMEA

7 Customer Service Principles for Businesses in South Africa

Seven customer service principles every growing business in South Africa needs to know.... Read More

Customer Service, Customer Engagement, Customer Experience, Service, Service Cloud

Sep 14, 2021 By Emilie Musabyimana Ishimwe

How IT Is Supercharging Collaboration and Employee Experiences

Learn how IT and business technology can supercharge internal communication and collaboration via better employee experiences. ... Read More

IT, Digital Transformation, User Experience, Customer Experience

Sep 08, 2021 By Salesforce EMEA

How to Create a Holistic Customer View to Improve Customer Experience

Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.... Read More

Customer Experience, Customer Engagement, Reports & Dashboards, Service

Aug 27, 2021 By Salesforce EMEA

Transformational Leadership: How IT Improves Employee Experiences

In this article, learn how the Transformational Leadership in IT is driving and enhancing employee experiences across organisations. ... Read More

Digital Transformation, IT, Customer Experience

Aug 27, 2021 By Salesforce EMEA

Why H2H Is the Future of the Digital Banking Experience

Consumer expectations have changed, and some financial institutions are struggling to meet them. Find out how Salesforce and Capgemini have collaborated to support the future of customer service in banking – H2H banking.... Read More

Financial Services, Digital Transformation, Customer Experience, Customer Story

Aug 09, 2021 By Emilie Musabyimana Ishimwe

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

Digital customer experience should be a top priority for businesses, especially in the light of the COVID-19 pandemic. Read on to find out how trailblazer Joolz does it.... Read More

Customer Experience, Digital Transformation, Commerce Cloud, Trailblazer Story, Customer Success, Events

Editors' Picks

Machine Learning: 6 Real-World Examples

Salesforce.com

LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Leading Through Change

Arçelik Group Responds to the Crisis with Digital Empathy

Customer Success

How Delhaize Is Going Digital to Serve Its Customers

Thought Leadership

Richemont’s 20 Maisons Strive to Delight Their Customers

3 Things to Do with Your Data to Enhance the Customer Experience

How Can Businesses in the UAE Improve Digital Customer Experience?

Middle East: 7 Customer Service Principles Every Business Needs to Know

7 Customer Service Principles for Businesses in South Africa

How IT Is Supercharging Collaboration and Employee Experiences

How to Create a Holistic Customer View to Improve Customer Experience

Transformational Leadership: How IT Improves Employee Experiences

Why H2H Is the Future of the Digital Banking Experience

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

Editors' Picks

Machine Learning: 6 Real-World Examples

8 Sales Tools and Tactics That Are Changing the Game

Begin Upskilling and Reskilling Employees Today

Americas

Europe, Middle East, and Africa

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Salesforce.com

LEADING THROUGH CHANGE

Helping Business Manage Through Crisis

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Leading Through Change

Customer Success

Thought Leadership

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business
Manage Through Crisis