The retail landscape has been upended by lockdown measures, and businesses have had to transform to keep up. Check out our blog to see how social distancing is changing the retail game, why contactless engagement is booming, and how going ‘dark’ can safeguard the customer....
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As lockdown restrictions lift and ensuring store safety becomes a priority, retailers need to focus on safely reopening after COVID-19. Check out our blog to see how businesses can minimise risk and maximise trust to get shoppers back to the store. ...
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Shoppers who use site search account for almost a quarter of all digital sales, while mobile users — currently the major drivers of traffic growth — are over two-and-a-half times more likely to purchase when they click on a search bar....
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Retailers have had to engage in new ways and on new channels – even to meet old customers. Read on to find out how innovative Dutch grocer Picnic re-imagined delivery services to build a better future in the face of crisis....
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From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles...
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Check out our latest blog to see how contactless engagement can lead to better business, and how forward-thinking retailers are using digital platforms to create amazing, contactless customer journeys....
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Few things matter more to consumers than convenience, which is why leveraging a common commerce platform with a single order management system to deliver a holistic, real-time, personal customer-centric experience is necessary....
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Q2 saw a surge of demand via digital across retail and consumer goods as many brick-and-mortar store closures took place nationwide. We asked ourselves, were consumers overcorrecting for the loss of brick-and-mortar and would Q2 usher in “normalcy”? Here's what we found...
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