The retail industry has seen rapid technological acceleration, and the digital imperative is here. Read on to see how Belgian food retailer Delhaize is using digitalisation to give its customers better experiences....
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Luxury retailers are using digital solutions to redefine customer engagement and reimagine their brand. Read on to see how Bucherer is leveraging technology to meet customers in new places, and how Isobar is creating exceptional new experiences....
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The new landscape has led businesses and their customers to exciting places. Check out our blog to see how creating a contactless engagement strategy across digital channels can help businesses thrive in the new frontier....
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The ecommerce boom has been accompanied by a wave of promo days, and it can be hard to keep up with the expanding shopping season. Here’s a quick guide to the different ecommerce days – and how businesses can leverage them to get ahead....
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The retail landscape has been upended by lockdown measures, and businesses have had to transform to keep up. Check out our blog to see how social distancing is changing the retail game, why contactless engagement is booming, and how going ‘dark’ can safeguard the customer....
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As lockdown restrictions lift and ensuring store safety becomes a priority, retailers need to focus on safely reopening after COVID-19. Check out our blog to see how businesses can minimise risk and maximise trust to get shoppers back to the store. ...
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Shoppers who use site search account for almost a quarter of all digital sales, while mobile users — currently the major drivers of traffic growth — are over two-and-a-half times more likely to purchase when they click on a search bar....
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Retailers have had to engage in new ways and on new channels – even to meet old customers. Read on to find out how innovative Dutch grocer Picnic re-imagined delivery services to build a better future in the face of crisis....
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From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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