Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations....
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Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up....
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Discover some of the amazing innovations from Dreamforce when it comes to Slack-first Service Cloud 360 and check out the Dreamforce Service in 5 session to discover the latest innovations in more detail....
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We spoke to Daniel Gebler, CTO at online supermarket Picnic to find out how he’s leveraging the company’s data to create an enhanced customer experience at every touchpoint....
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From MyTrailhead to MuleSoft, MOL Group is making the Salesforce platform its own. We asked László Stekl, Head of Information Technology, to share his insights on customising the platform....
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According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
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