Field service organisations need customer-centricity and empathy at scale for greater agility and innovation at the customer point of need. IDC and Salesforce have recently commissioned a new report that looks at the new CX focus for field service delivery....
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What happens when you suddenly grow faster than expected and your platforms aren’t ready yet for rapid expansion? How do you simplify the technology base to enable growth, safeguard service quality, and even prepare for global expansion? Dutch online grocers, Picnic, found a solution....
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To meet the demands of digital natives, MVNOs and digital media companies need to offer personalised communications, omni-channel service, and innovative new features. But with disparate legacy platforms, it’s difficult to deliver on these objectives. ...
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Download this new InfoBrief by IDC and Salesforce to understand how businesses can transform field service into lifetime customer value and deliver superior experiences for field engineers, their supervisors and customers alike....
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The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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Customers want to connect with companies quickly and efficiently, which is why having a good help centre is crucial. Check out our blog to find out how to create great help centre content.
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The current climate has led to the empowerment of remote workforces, and field service is in the spotlight. Find out how field service management software can unlock the potential of the New Normal....
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Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations....
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