Service leadership is the key to meeting the increased expectations of today’s customers. Check out The Eight Rules of Service Leadership to learn how to create a more resilient workforce....
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Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations....
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Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up....
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The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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Discover some of the amazing innovations from Dreamforce when it comes to Slack-first Service Cloud 360 and check out the Dreamforce Service in 5 session to discover the latest innovations in more detail....
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This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ...
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