The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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B2B ecommerce has played second fiddle to B2C ecommerce for a while, but that’s beginning to change. Read on to find out how AI is boosting B2B, and why it’s more important to be an advisor than a sales person.
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Latest developments in Europe (lock-down and strict Covid-19 measures) accelerate digital transformation in Automotive. We observe digital evolution in Employee, Dealer and Customer engagement....
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After analysing 65 transformation programs worldwide, we found that tackling the soft challenges early had the highest correlation with transformation success....
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It’s never been more urgent for organisations to offer digital solutions, but the challenge for many is how to successfully achieve product innovation and go digital. We look at the challenges to marketers in South Africa, with the help of the 7th Edition State of Marketing Report. ...
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Global marketers are facing new challenges in the current climate. We focus on top marketing strategies and priorities in the UAE, using findings from the 7th Edition State of Marketing Report. ...
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Success in the digital age, will require better use of data. In this blog, we explore how a data culture can help organisations to make better decisions and engage their customers more effectively, and suggest five important steps towards creating one....
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Learn how the wealth management sector has been impacted by the COVID-19 pandemic and what organisations are doing to survive in the current economic climate.
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In the third edition of the “State of Sales” report, Salesforce Research surveyed over 2,900 global sales reps and leaders to discover which trends are shaking up the sales world and its professionals....
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