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Industry Report

The New Normal in European Grocery Shopping

Discover the secret of building loyalty with European shoppers and what today’s consumers really want from the stores they visit.

Don’t Get Left Behind! How Revenue Intelligence Can Supercharge Your Sales Teams

sales strategies

How Revenue Intelligence Can Supercharge Your Sales Teams

Learn how to generate actionable insights, understand pipeline health, and drive predictable revenue growth.

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Why Employee Engagement Is Vital for Retaining Talent

Future of Work

Why Employee Engagement Is Vital for Retaining Talent

Find out how to boost employee engagement to create productive teams that stay with the company longer.

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Sep 08, 2021 By Salesforce EMEA

How to Create a Holistic Customer View to Improve Customer Experience

Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.... Read More

Customer Experience, Customer Engagement, Reports & Dashboards, Service

Aug 23, 2021 By Emilie Musabyimana Ishimwe

How to Navigate New Customer Satisfaction Standards in Belgium

This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ... Read More

Customer Satisfaction, Customer Service, Service, Digital Transformation, Customer Engagement

Aug 19, 2021 By Luis Chiang

Consumer Goods Sales Strategies Revealed in the State of Salesforce

The consumer goods and retail industries faced unique challenges to selling in 2020-2021. This year’s State of Salesforce from IBM takes a deep dive into the industry. Discover what insights were learned here. ... Read More

Customer Engagement, Digital Transformation, Retail, Commerce

Aug 18, 2021 By Emilie Musabyimana Ishimwe

An Award-Winning Digital Rollout: NIBC

NIBC is boosting agility with the digital rollout of Salesforce Financial Services Cloud. This blog reveals how its Salesforce project was delivered on time and 20% under budget.... Read More

Digital Transformation, Customer Engagement, CRM, Financial Services Cloud, Financial Services, Customer Success

Jul 30, 2021 By Salesforce EMEA

The Essential D2C Checklist for Consumer Goods Companies

Learn why consumer goods companies are racing to meet changing buyer expectations by investing in direct-to-consumer (D2C). Use this D2C checklist to create the ultimate shopper experiences. ... Read More

Commerce, Customer Engagement

Jul 26, 2021 By Salesforce EMEA

Explore a New Era of Customer Expectations in South Africa

Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.... Read More

Reports & Dashboards, Industry Report, Customer Experience, Customer Engagement

Jul 15, 2021 By Salesforce EMEA

5 Reasons You Need to Watch Salesforce Live: Middle East

Missed Salesforce Live: Middle East? Catch the digital ideas and inspiration your business needs to succeed from anywhere – available on demand.... Read More

Future of Work, Events, Customer Engagement, Thought Leadership