Learn how Orange Belgium increased efficiency, enhanced its customer experience, and successfully launched its new platform during the pandemic.
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Digital customer experience should be a top priority for businesses, especially in the light of the COVID-19 pandemic. Read on to find out how trailblazer Joolz does it....
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Customer expectations have skyrocketed. It’s time to connect the customer journey and deliver powerful experiences that elevate you above the competition. Here’s how....
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Latest developments in Europe (lock-down and strict Covid-19 measures) accelerate digital transformation in Automotive. We observe digital evolution in Employee, Dealer and Customer engagement....
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After analysing 65 transformation programs worldwide, we found that tackling the soft challenges early had the highest correlation with transformation success....
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Marketing
In a competitive climate dominated by loud voices and big advertising spends, digital marketing helps businesses reach their ideal consumer. But how can these businesses know how effective their marketing is, and what steps can they take to improve it?
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It’s never been more urgent for organisations to offer digital solutions, but the challenge for many is how to successfully achieve product innovation and go digital. We look at the challenges to marketers in South Africa, with the help of the 7th Edition State of Marketing Report. ...
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Global marketers are facing new challenges in the current climate. We focus on top marketing strategies and priorities in the UAE, using findings from the 7th Edition State of Marketing Report. ...
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