From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles...
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Check out our latest blog to see how contactless engagement can lead to better business, and how forward-thinking retailers are using digital platforms to create amazing, contactless customer journeys....
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Few things matter more to consumers than convenience, which is why leveraging a common commerce platform with a single order management system to deliver a holistic, real-time, personal customer-centric experience is necessary....
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Q2 saw a surge of demand via digital across retail and consumer goods as many brick-and-mortar store closures took place nationwide. We asked ourselves, were consumers overcorrecting for the loss of brick-and-mortar and would Q2 usher in “normalcy”? Here's what we found...
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If you want to find success in the Retail Revolution, it all starts with engaging the customer. Check out the third edition of Salesforce’s Connected Shoppers Report to discover what the increasingly connected customer wants, and how you can win them over for good. It’s time to get engaged....
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Heads up! This blog has a lot of great details. We’ve made five predictions —backed by research — on key trends that will help you plan for a successful 2020 holiday shopping season...
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I’m sure we’ve all experienced how artificial intelligence (AI) has made its way into our everyday lives — social networks recognize faces in your photos, and websites even suggest new products based on things you already own. As customers, we expect these types of benefits to come from the brands...
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The retail landscape has been drastically re-shaped in recent years, and the digital agenda has never been more important for businesses. Check out our latest blog to see how Dutch shoe retailer Omoda is innovating to stay ahead, and how digitalisation has led to surprising wins....
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