From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ...
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We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles...
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Check out our latest blog to see how contactless engagement can lead to better business, and how forward-thinking retailers are using digital platforms to create amazing, contactless customer journeys....
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If you want to find success in the Retail Revolution, it all starts with engaging the customer. Check out the third edition of Salesforce’s Connected Shoppers Report to discover what the increasingly connected customer wants, and how you can win them over for good. It’s time to get engaged....
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The retail landscape has been drastically re-shaped in recent years, and the digital agenda has never been more important for businesses. Check out our latest blog to see how Dutch shoe retailer Omoda is innovating to stay ahead, and how digitalisation has led to surprising wins....
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There will be significant impact on retailers' revenue growth in 2020, due to COVID-19. Salesforce's latest blog suggest some ideas that Retailers could adopt to drive revenue growth, through Digital-led Retail....
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This is a defining moment in retail. With COVID-19 creating a national emergency, the majority of people are staying at home. The result is a massive spike in demand for groceries and other household essentials alongside widespread concerns about safety from both customers and employees.
Retailers...
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Modern retail has seen a shake up: here are 4 emerging trends to stay ahead of. To discover what’s driving the retail divide, Salesforce surveyed over 10,000 consumers from around the globe....
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