{"id":11155,"date":"2024-11-08T13:27:05","date_gmt":"2024-11-08T13:27:05","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11155"},"modified":"2024-11-08T13:27:06","modified_gmt":"2024-11-08T13:27:06","slug":"shoppable-content","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/shoppable-content\/","title":{"rendered":"3 Ways To Turn Social Scrolls Into Shopping Sprees"},"content":{"rendered":"\n<p>Social commerce is a boon for brands all over the world. With more than half the global population on social media, channels like <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-tiktok-partnership\/\">TikTok<\/a>, Instagram, and Facebook represent a huge opportunity for ecommerce growth \u2014&nbsp;and a huge pool of potential customers.&nbsp;<\/p>\n\n\n\n<p>For businesses, navigating the ever-changing world of social commerce requires a clear vision, a strong connection to values, and a plan for responding to feedback.<\/p>\n\n\n\n<p>Once you have that strategy in place, you can create shoppable content that differentiates your brand, connects with customers, and, best of all, converts. <\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Get Ready for the Holiday Rush!<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Ensure your ecommerce site is prepared for the holiday season with our essential preparation guide. Discover now to access your free checklist and start optimising with confidence!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/form\/commerce\/ecommerce-holiday-preparation\/?nc=701ed000009AnjuAAC\">Download Your Free Guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png 1200w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-shoppable-content-and-how-does-it-work\">What is shoppable content and how does it work?<\/h2>\n\n\n\n<p>Thanks to <a href=\"https:\/\/www.salesforce.com\/eu\/small-business\/marketing\/social-media-marketing-guide\/\">social media marketing<\/a>, customers can discover products as they scroll through their social feeds. Closing the deal is much easier, though, if they never have to leave their social media platform.\u00a0<\/p>\n\n\n\n<p>Enter shoppable content: digital assets, such as social media posts, images, videos, or ads, that shoppers can click to make a direct purchase \u2014 without interrupting their scroll session. Shoppable content pairs marketing and social commerce strategies to turn a browsing moment into a purchase. Here are three tips to get your shoppable content to convert.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Lead with your values<\/h3>\n\n\n\n<p>Cat videos. Memes. DIY home renovation stories. Photos from your cousin\u2019s tropical vacation. Social media is a noisy place, so how do you create shoppable content that gains the honour of a deeper look?<\/p>\n\n\n\n<p>To stand out, it\u2019s critical to know what motivates your shoppers. Now more than ever, customers make decisions based on their values. In fact, <a href=\"https:\/\/www.salesforce.com\/eu\/resources\/research-reports\/state-of-the-connected-customer\/\">66% of customers<\/a> have stopped buying from a company whose values didn&#8217;t align with theirs \u2014 up from 62% in 2020.<\/p>\n\n\n\n<p>Where\u2019s the connection between your brand and your customer? The answer is found in your \u201cwhy.\u201d Whether you\u2019re creating an image, video, or ad, focus on your values to drive awareness, sales, and loyalty. For example:&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you donate a percentage of profits to a specific cause? Show shoppers how they can be part of your initiatives with their purchase.&nbsp;<\/li>\n\n\n\n<li>Is your brand focused on sustainability? Tell shoppers how a highlighted product is a part of your efforts.&nbsp;<\/li>\n\n\n\n<li>Does your brand showcase diversity and inclusion? Let your shoppers know that all are welcome.<\/li>\n<\/ul>\n\n\n\n<p>Take a look at how <a href=\"https:\/\/www.timberland.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Timberland<\/a> leads with its values by showcasing its sustainable materials in imagery and captions:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8a3c4a474a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8a3c4a474a\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1198\" height=\"884\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/06\/image.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-11154\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/06\/image.png 1198w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/06\/image.png?w=300&amp;h=221 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/06\/image.png?w=768&amp;h=567 768w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/06\/image.png?w=1024&amp;h=756 1024w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/06\/image.png?w=150&amp;h=111 150w\" sizes=\"auto, (max-width: 1198px) 100vw, 1198px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>A vast majority of customers (<a href=\"https:\/\/www.salesforce.com\/eu\/resources\/research-reports\/state-of-the-connected-customer\/\">88%<\/a>) expect companies to clearly state their values, but only 50% say they do. That\u2019s a big opportunity to build trust, and shoppable content is a great place to start.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Use social listening<\/h3>\n\n\n\n<p>Social listening is the process of identifying and assessing what\u2019s being said about your company, product, or service on social media. One way to do that is to ask for reviews.&nbsp;<\/p>\n\n\n\n<p>Nearly all customers <a href=\"https:\/\/www.dixa.com\/page\/reconnecting-the-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">(97%)<\/a> say that reviews factor into their buying decisions. And 92% of consumers hesitate to make a purchase when there are no customer reviews. <a href=\"https:\/\/www.globalsocialmediamarketing.com\/collecting-social-media-reviews\/?cn-reloaded=1\" target=\"_blank\" rel=\"noreferrer noopener\">Social media reviews<\/a> are the linchpin of a strong feedback loop, and an invaluable part of your social commerce strategy. (Yes, even negative reviews.)\u00a0<\/p>\n\n\n\n<p>And they benefit more than just your customers. Whenever you post shoppable content, reviews help you gauge interest, guide product development, and improve the customer experience.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.plein.com\/us\/home\/\" target=\"_blank\" rel=\"noreferrer noopener\">Philipp Plein<\/a>, a global luxury fashion and lifestyle brand, uses social listening to get a deeper understanding of its audience to drive growth. Here\u2019s how founder Philipp Plein sees it: \u201cSome brands just want to set trends, but we listen to what people are saying and try to gauge what our customers want to wear. For example, sports luxe has gone from being nowhere to everywhere. We tweaked the design of our sneakers in line with feedback on social media, and now 30% of sales come from our sporty couture range.\u201d<\/p>\n\n\n\n<p>Monitoring and responding to customer reviews in a timely manner is key to a successful social commerce strategy. For small companies, the business owner might want to handle this task. Other companies might delegate review responses to a social media manager, customer service agents, or sales reps. For larger companies, this can be a job in itself. <\/p>\n\n\n\n<p>No matter what, you\u2019ll want someone at the helm who understands your brand mission, vision, and values \u2014 and can communicate them well in written form. The better your feedback loop, the better your shoppable content will be.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Stay relevant, but stay on brand<\/h3>\n\n\n\n<p>Relevancy is crucial to any social media presence. The content that resonates this month might not work the next. That\u2019s the nature of social media: The landscape changes quickly and trends seem momentary. Keeping up with it can be a full-time job (literally).&nbsp;<\/p>\n\n\n\n<p>What\u2019s the key to creating relevant, shoppable content that feels authentic? Put yourself in your customer\u2019s shoes. Stay on top of trends, but keep in mind that not every trend will lend itself to your brand\u2019s message. Find and create moments that blend your brand\u2019s purpose with trending topics and formats.<\/p>\n\n\n\n<p>Here are a few ways to help you stay on top of your game:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scroll, scroll, scroll.<\/strong> Immerse yourself in social media trends daily. For instance, the For You and Explore pages on TikTok and Instagram, respectively, are great places to start if you want to quickly discover what content is trending.&nbsp;<\/li>\n\n\n\n<li><strong>Follow industry influencers.<\/strong> What big names affect buying decisions in your market? Find those accounts and give them a like, comment, or follow. Engagement is a two-way street.&nbsp;<\/li>\n\n\n\n<li><strong>Ask your customers. <\/strong>Want to know what content resonates most with your customers? Go straight to the source. Customer expectations change rapidly, so poll shoppers regularly to keep a pulse on their preferences.&nbsp;<\/li>\n\n\n\n<li><strong>Keep an eye on the competition. <\/strong>Find out what\u2019s working for your key competitors, and then implement your own version of their moves. (As they say, imitation is the highest form of flattery.)<\/li>\n\n\n\n<li><strong>Delegate social commerce tasks. <\/strong>Decide who\u2019s responsible for carrying out your social commerce strategy. Make sure your teams know who\u2019s in charge of everything from developing your overall strategy to smaller tasks like social listening, responding to comments, and writing captions.<\/li>\n\n\n\n<li><strong>Let data lead the way.<\/strong> By using <a href=\"https:\/\/www.salesforce.com\/eu\/artificial-intelligence\/what-is-generative-ai\/\">generative AI<\/a>, your social, merchandising, and marketing teams can work smarter, not harder.<\/li>\n<\/ul>\n\n\n\n<p>Creating shoppable moments that resonate is more important than ever. That\u2019s especially true for TikTok, which launched its game-changing Shop feature \u2014 a \u201cBuy Now\u201d button that lets you purchase directly in the app \u2014 in March. <\/p>\n\n\n\n<p>Today, social commerce makes up <a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/social-commerce-the-future-of-how-consumers-interact-with-brands\" target=\"_blank\" rel=\"noreferrer noopener\">more than half (56%)<\/a> of retail sales in the U.S. By 2025, that number is expected to jump to 80%. Relevant shoppable content with a unique brand view will help differentiate your business, and turn social scrolls into shopping sprees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to create shoppable content that converts?<\/h2>\n\n\n\n<p>To find social commerce success and create shoppable content that resonates, you need an authentic edge. It all comes down to telling your story and differentiating your brand with values-driven, relevant messaging and listening to your customers to create an optimal experience. Your relationship with your customers is a two-way street, and social commerce offers a great way to connect, listen, and add value to the conversation.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Get Ready for the Holiday Rush!<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Ensure your ecommerce site is prepared for the holiday season with our essential preparation guide. Discover now to access your free checklist and start optimising with confidence!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/form\/commerce\/ecommerce-holiday-preparation\/?nc=701ed000009AnjuAAC\">Download Your Free Guide<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png 1200w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2024\/10\/ecommerce-holiday-site-form.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shoppable content lets customers easily move from browsing to buying \u2014 without interrupting their scroll session. Here\u2019s how you can increase conversions while telling your brand\u2019s story.<\/p>\n","protected":false},"author":461,"featured_media":11310,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"341d9aa812734c95a3145105864d6f54","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[102,65,75,83,59,414],"sf_content_type":[],"coauthors":[427],"class_list":["post-11155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-business-as-a-platform-for-change","sf_topic-commerce","sf_topic-service","sf_topic-customer-experience","sf_topic-ecommerce","sf_topic-sales-representatives"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is Shoppable Content and How Do I Create It? | Salesforce<\/title>\n<meta name=\"description\" content=\"How can you make shoppable content a winning social commerce strategy? Convert more shoppers and drive customer engagement with these tips.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/shoppable-content\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways To Turn Social Scrolls Into Shopping Sprees\" \/>\n<meta property=\"og:description\" content=\"Shoppable content lets customers easily move from browsing to buying \u2014 without interrupting their scroll session. 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