{"id":1243,"date":"2021-09-13T20:40:00","date_gmt":"2023-09-04T20:40:06","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1243"},"modified":"2023-11-01T15:31:09","modified_gmt":"2023-11-01T15:31:09","slug":"building-materials-companies-digital-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/building-materials-companies-digital-trends\/","title":{"rendered":"Building Materials Companies Reveal a Brighter World Ahead"},"content":{"rendered":"\n<p>Building materials companies are at a digital crossword. Whole sectors have been turbocharged by the power of <a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/2020\/07\/digital-solutions-consumer-goods-industry.html\" target=\"_blank\" rel=\"noopener\">digital solutions<\/a>. However, the construction industry is lagging when it comes to digital adoption. In fact, construction scores just 1% on the digital index, making it one of the least digitised industries. <\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Trends in Architecture, Engineering, &amp; Construction<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">How have construction firms adapted their business development processes during a crisis? Read Trends in Architecture, Engineering, &amp; Construction to find out.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/resources\/research-reports\/5-trends-in-revenue-growth-architecture-engineering-and-construction\/?d=inc-blog-banner&#038;nc=7013y000002lQrAAAU\">Download the Report<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"289\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png\" class=\"attachment-full size-full\" alt=\"trends-in-architecture-report\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png 400w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png?w=300&amp;h=217 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png?w=150&amp;h=108 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<p>The slow pace of digitalisation is surprising in an industry with tight margins and a desire to mitigate risks. Both of these areas can be addressed through digital levers. The lack of digital empowerment can be frustrating for customers who now expect digital experiences, e-commerce capabilities, and flawless workflows. <\/p>\n\n\n\n<p>The benefits of <a href=\"https:\/\/www.salesforce.com\/eu\/blog\/2021\/03\/b2b-organisations-digital-channels.html\" target=\"_blank\" rel=\"noopener\">digital channels<\/a> get clearer by the day. But the shift towards digital is just one of the trends shaping the industry for building materials companies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Five Building materials trends set to transform the industry<\/b><\/h2>\n\n\n\n<p><b>1. Material innovation.<\/b> From sustainable sourcing to 3D printing, product innovations are bringing new types of materials to market. And it\u2019s happening faster than ever. <\/p>\n\n\n\n<p><b>2. Modular building and off-site construction.<\/b> Customers are looking for ways to improve designs and purchase products at scale. As a result, standardisation and pre-assembly are on the rise.<\/p>\n\n\n\n<p><b>3. Sustainability and regulation.<\/b> Today\u2019s customers want better management of materials waste. They want transparency and traceability of their CO2 emissions across the value chain. <\/p>\n\n\n\n<p><b>4. Shifting value pools. <\/b>Consolidation in the construction industry, at both customer and supplier levels, is changing the way that the different players compete and make purchasing decisions.<\/p>\n\n\n\n<p><b>5. End-to-end digitalisation.<\/b> More building materials companies are introducing end-to-end digitalisation. By doing so, they can improve everything from procurement to customer satisfaction. Many are building digital routes to market in what has traditionally been an offline industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>How Salesforce helps building materials companies address the digital imperative<\/b><\/h2>\n\n\n\n<p>Digitalisation brings clear benefits from a financial perspective. When it comes to unlocking those tangible benefits, businesses are turning to <a href=\"https:\/\/www.salesforce.com\/eu\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>. Building materials companies can use Salesforce solutions to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Drive commercial and service excellence.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> Businesses can coordinate processes and functions around the customer journey, from awareness to purchase, from service to loyalty. Customer-centred building materials companies can boost sales and increase EBITDA by 10-20%. (SALES +10-20% EBITDA)<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Digitise supply chains.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> This can improve procurement, logistics, and operations. It can also boost margins and productivity. Salesforce can help businesses improve go-to-market times, automate workflows, introduce self-service reordering, and provide data-driven service. (COGS +10-20% EBITDA)<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Integrate dispersed and siloed data.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> This wealth of information can generate insights that matter. Like predictive forecasting, data-based product recommendations, and pricing for subscription models. (Op. cost +8-15% EBITDA)<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Act on sustainability goals. <\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Businesses need a clear picture of their emissions and how they can become more <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/2021\/09\/sustainable-practices.html\" target=\"_blank\" rel=\"noopener\">sustainable<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">. They can use Salesforce to design sustainability dashboards, cross-sell and upsell sustainable solutions, and build a culture of innovation around sustainability. (20% in energy savings)<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Improve employee engagement and experience.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> This includes upskilling, reskilling, and using the workforce more efficiently. Salesforce Concierge delivers smooth service for employees, with outstanding results. It has 41% faster resolution; 95% articles viewed, no case created; and +2 employee CSAT. <\/span> <\/li>\n<\/ul>\n\n\n\n<p>Salesforce is more than a provider of technologies. It is a strategic partner that helps companies solve complex challenges and unlock their potential. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Salesforce partners are winning big through digitalisation<\/b><\/h2>\n\n\n\n<p>Some of the industry\u2019s leading players have turned to Salesforce to overcome challenges and get closer to their customers. Here are a few of the companies that are working smarter with Salesforce:<\/p>\n\n\n\n<p><b>Saint-Gobain <\/b>used <a href=\"https:\/\/www.salesforce.com\/eu\/products\/sales-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Sales Cloud<\/a> and <a href=\"https:\/\/www.salesforce.com\/eu\/products\/cpq\/overview\/\" target=\"_blank\" rel=\"noopener\">Salesforce CPQ<\/a> to increase its deal size and close deals faster. This has led to an 11% drop in the time to quote. Closing a deal is 79% quicker. Meanwhile, the quoted value is 80% higher.<\/p>\n\n\n\n<p><b>LafargeHolcim <\/b>turned to Sales Cloud, Salesforce CPQ, and <a href=\"https:\/\/www.salesforce.com\/eu\/products\/einstein\/ai-deep-dive\/\" target=\"_blank\" rel=\"noopener\">Einstein<\/a> Analytics to create a structured pricing approach. This provides real-time availability of prices, contracts, and opportunities within customer accounts. Plus, it enables automation, pricing guidance, and discount control. As a result, LafargeHolcim has shortened its quote time to 3 minutes. 85% of its employees now connect to Salesforce daily.<\/p>\n\n\n\n<p><b>Caterpillar<\/b> used a suite of Salesforce products, including <a href=\"https:\/\/www.salesforce.com\/eu\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/eu\/products\/marketing-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Marketing Cloud<\/a>, and the <a href=\"https:\/\/www.salesforce.com\/eu\/form\/conf\/platform-overview-demo\/\" target=\"_blank\" rel=\"noopener\">Salesforce Platform<\/a>, to increase sales and improve responsiveness. Caterpillar increased its visibility through a partner portal. Meanwhile, rapid data analysis helped the business to deliver relevant and timely recommendations to dealers and customers. Caterpillar now has over 100 dealer portal users, across 24 dealerships.<\/p>\n\n\n\n<p><b>DuPont<\/b> used Sales Cloud and Einstein Analytics to deploy new insights capabilities to six business units in just one month. It centralised data from different business units to get a single source of truth. Then, it used analytics to optimise sales reps\u2019 workflows and uncover important cross-departmental insights. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What\u2019s next for the building materials industry?<\/b><\/h2>\n\n\n\n<p>People got used to doing business remotely during the pandemic. They still want a remote experience, especially when an in-person experience is not needed. In other words, they want the option to use digital channels. <\/p>\n\n\n\n<p>Changing customer preferences and rapid innovation have made it imperative for companies to digitise. Digital transformation may look complex. But the first step is for businesses to have a clear commitment to change. Then they can start engaging partners that can help them navigate this journey.<\/p>\n\n\n\n<p>For building materials companies and their customers, a better-connected future starts now. <\/p>\n\n\n\n<p><b>To see how the construction industry is adapting to a changing landscape, download our ebook, <a href=\"https:\/\/www.salesforce.com\/eu\/resources\/research-reports\/5-trends-in-revenue-growth-architecture-engineering-and-construction\/\" target=\"_blank\" rel=\"noopener\">Trends in Architecture, Engineering and Construction<\/a>.<\/b><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Trends in Architecture, Engineering, &amp; Construction<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">How have construction firms adapted their business development processes during a crisis? Read Trends in Architecture, Engineering, &amp; Construction to find out.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/resources\/research-reports\/5-trends-in-revenue-growth-architecture-engineering-and-construction\/?d=inc-blog-banner&#038;nc=7013y000002lQrAAAU\">Download the Report<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"289\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png\" class=\"attachment-full size-full\" alt=\"trends-in-architecture-report\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png 400w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png?w=300&amp;h=217 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/12\/trends-in-architecture-report.png?w=150&amp;h=108 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Read on to see why building materials trends point to a fast-approaching future that\u2019s more sustainable, efficient and customer centric.<\/p>\n","protected":false},"author":1,"featured_media":1245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"975362ea792a40a583b288577270d713","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[1,274,28],"sf_content_type":[],"coauthors":[140],"class_list":["post-1243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation","sf_topic-reports","sf_topic-manufacturing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Building Materials Companies Have a Bright Future Ahead - Salesforce<\/title>\n<meta name=\"description\" content=\"Read on to see why building materials trends point to a fast-approaching future that\u2019s more sustainable, efficient and customer centric.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/building-materials-companies-digital-trends\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Materials Companies Reveal a Brighter World Ahead\" \/>\n<meta property=\"og:description\" content=\"Read on to see why building materials trends point to a fast-approaching future that\u2019s more sustainable, efficient and customer centric.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/eu\/blog\/building-materials-companies-digital-trends\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-04T20:40:06+00:00\" \/>\n<meta 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