{"id":1264,"date":"2021-12-08T20:40:00","date_gmt":"2023-09-04T20:40:24","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1264"},"modified":"2024-02-23T14:06:36","modified_gmt":"2024-02-23T14:06:36","slug":"innovation-drives-productivity","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/","title":{"rendered":"The Link Between Productivity and Innovation"},"content":{"rendered":"\n<p>Small businesses need to maximise their resources in order to reach their potential and be the best version of themselves. But <a href=\"https:\/\/www.salesforce.com\/uk\/form\/pdf\/5-productivity-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\">how can small businesses drive productivity<\/a> to grow bigger, better, and faster in a time of uncertainty? The answer is simple: innovation. <\/p>\n\n\n\n<p>Let\u2019s have a look at some ways that innovation can help small businesses drive productivity and get the most out of their technologies and workforces.<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>5 Productivity Tips Every Small Business Needs to Know<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Our latest guide offers five simple tips to stay efficient and productive. You will learn how choosing the right tools will empower your business.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/uk\/form\/pdf\/5-productivity-tips\/?nc=7013y000002NpOMAA0&#038;d=inc-blog-banner\">Get the E-Book<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg\" class=\"attachment-full size-full\" alt=\"emea-productivity-tips-guide\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg 1200w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg?w=768&amp;h=401 768w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg?w=1024&amp;h=535 1024w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/04\/emea-productivity-tips-guide-opt1.jpg?w=150&amp;h=78 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-innovation-starts-when-a-problem-arises\"><b>Innovation starts when a problem arises<\/b><\/h2>\n\n\n\n<p>In a time when anyone can <a href=\"https:\/\/www.salesforce.com\/uk\/form\/demo\/platform-overview\/?7013y000002NpOMAA0\" target=\"_blank\" rel=\"noopener\">create an app simply by dragging and dropping components<\/a>, innovation has been democratised. Everyone in the workforce now has the potential to be their own IT department. If a problem arises, it no longer takes a highly trained team to tackle it \u2013 it only takes a single person with a <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2016\/09\/are-apps-the-fastest-way-to-boost-business-productivity.html\" target=\"_blank\" rel=\"noopener\">creative idea for a solution<\/a>. And solutions are where true innovation starts.<\/p>\n\n\n\n<p>\u2018Innovation\u2019 has become something of a catch-all term in an age of blue-sky thinkers and bespoke technologies, being used to describe anything new. But innovation is most effective when it\u2019s directed at solving a problem. <\/p>\n\n\n\n<p>After all, it doesn\u2019t take a Steve Jobs or Thomas Edison to innovate, it only takes someone on the customer service team who sees a way to leverage a technology or processes to remove a bottleneck and deliver better service. Or a sales rep who realises that new <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2019\/01\/learn-how-these-inside-sales-tools-can-boost-your-productivity.html\">sales tools<\/a> can be more effective than in-person meetings, enabling them to book twice as many face-to-face. Or a retailer that responds to store closures by imagining a virtual changing-room app that allows customers to try on looks from home; and then just click-and-collect what they want, contact-free and worry-free.<\/p>\n\n\n\n<p>Anyone can be a problem-solver, which is why it\u2019s so important for small businesses to create a culture of innovation to <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2020\/02\/how-to-foster-a-productive-company-culture.html\" target=\"_blank\" rel=\"noopener\">boost productivity.<\/a> But innovation can be ephemeral, hard to define and even harder to measure. So how can small businesses successfully <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2019\/09\/how-to-build-the-foundation-for-innovation-in-the-digital-age.html\" target=\"_blank\" rel=\"noopener\">build a foundation for innovation <\/a>and productivity in the digital age?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-importance-of-innovation-is-clear-but-execution-is-lacking\"><b>The importance of innovation is clear, but execution is lacking<\/b><\/h2>\n\n\n\n<p>We\u2019re in a unique moment. A <a href=\"https:\/\/www.mckinsey.com\/business-functions\/strategy-and-corporate-finance\/how-we-help-clients\/growth-and-innovation\" target=\"_blank\" rel=\"noopener\">McKinsey report<\/a> shows that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">80% of executives think that their current business models are at risk<\/span> <\/li>\n\n\n\n<li><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">84% state that innovation is important to growth strategy<\/span> <\/li>\n\n\n\n<li><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Only 6% are satisfied with their innovation performance<\/span> <\/li>\n<\/ul>\n\n\n\n<p>These statistics reveal a conundrum. Many business leaders realise that the landscape is changing and that they need to innovate to keep up, but very few are successfully doing it. Interestingly, one of the reasons they\u2019re not acting may be the exact reason they need to: uncertainty.<\/p>\n\n\n\n<p>The key to navigating change is to innovate and get ahead of it, but the fear of getting burned by failed innovation initiatives can lead to an abundance of caution. For <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2020\/02\/5-productivity-techniques-for-busy-small-business-ceos.html\" target=\"_blank\" rel=\"noopener\">small business CEOs<\/a>, this is an important consideration in a time of budget squeezes. It\u2019s also important to consider that <a href=\"https:\/\/www.businessinsider.com\/booz-and-cos-innovation-study-2011-10?r=US&amp;IR=T\" target=\"_blank\" rel=\"noopener\">big R&amp;D budgets don\u2019t necessarily make for a more innovative company<\/a>.<\/p>\n\n\n\n<p>Innovation doesn\u2019t have to be driven by expensive, large-scale initiatives. Small businesses can start by tackling one problem at a time and driving productivity in the process. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-smes-don-t-have-to-start-with-a-grand-idea-they-can-start-with-a-little-list\"><b>SMEs don\u2019t have to start with a grand idea, they can start with a little list<\/b><\/h2>\n\n\n\n<p>When addressing rapidly changing customer behaviour, the increasing speed of business cycles and the race to be first to market, larger R&amp;D initiatives may help. But when it comes to improving productivity, small changes can go a long way.<\/p>\n\n\n\n<p>Here are five ways that innovation can lead to <a href=\"https:\/\/www.salesforce.com\/uk\/form\/demo\/demo-small-business\/?d=inc-blog-banner&amp;nc=7013y000000ZiHdAAK\" target=\"_blank\" rel=\"noopener\">small business solutions<\/a> with a big impact.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Update legacy IT infrastructure with new cloud-based platforms. <\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">These platforms are easier and cheaper to maintain, enable better connections among the workforce, and provide more flexibility for developing apps and new services. Increased efficiency leads to better productivity.<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Leverage AI to automate processes and drive productivity.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> AI can be used in everything from marketing and sales to customer service. Automating laborious tasks and <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/blog\/2016\/01\/top-5-sales-team-productivity-killers-and-how-to-fix-them.html\" target=\"_blank\" rel=\"noopener\">productivity killers<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> can free up the workforce to focus on higher-value work. Additionally, businesses can deploy chatbots to provide self-service options and lower the burden on their reps. <\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Use intelligent platforms<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> like <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/products\/sales-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Sales Cloud<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">, <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> and <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/products\/marketing-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Marketing Cloud<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">, to surface need-to-know info and provide more personalised experiences, leading to big improvements in productivity. Streamlining the workload of sales reps and service agents is one of the best ways to increase their productivity. Better still, their customers will also benefit from faster service.<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Get the team together.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> Businesses can tap their collective brainpower to find solutions to recurring problems and business \u2018weaknesses\u2019. Gather team members from different departments and functions and ask them to list any productivity bottlenecks they regularly encounter. You may be surprised at their response.<\/span> <\/li>\n\n\n\n<li><b style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">Set up a virtual campus.<\/b><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> Use <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/products\/mytrailhead\/overview\/\" target=\"_blank\" rel=\"noopener\">on-demand training platforms<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\"> that empower your workforce to learn new skills \u2013 quickly, easily and from wherever they may be. Trailhead, an \u2018anytime, anyplace\u2019 digital training platform makes it easy to transform the office into an always-open university, where team members can increase productivity by <\/span><a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"https:\/\/www.salesforce.com\/uk\/blog\/2021\/10\/small-business-resource-digital-skills-gap.html\">skilling up across functions<\/a><span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">.<\/span> <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-for-small-businesses-innovation-and-productivity-go-hand-in-hand\"><b>For small businesses, innovation and productivity go hand in hand<\/b><\/h2>\n\n\n\n<p>There\u2019s a wonderful symbiosis between innovation and productivity. The more innovative a company is, the more it can drive productivity. In turn, this increased productivity allows the workforce to be more creative and innovative. On and on the cycle goes as the company grows.<\/p>\n\n\n\n<p>Innovation is crucial for SMEs who need to do more with less. Improving decision velocity, creating better-equipped workforces and driving productivity are just some of the benefits of innovation. SMEs will also find that innovation enables them to better serve their stakeholders, and better <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2019\/03\/powering-innovation-and-skills-for-the-4th-industrial-revolution.html\" target=\"_blank\" rel=\"noopener\">prepare for the challenges of a post-pandemic world<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Biggest Business Secret - Slack | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QubzptZOyOg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>SMEs looking to drive productivity can start by driving innovation. And creating a more innovative workplace can start with <a href=\"https:\/\/www.salesforce.com\/uk\/blog\/2016\/04\/are-your-orthodoxies-impacting-your-innovation-strategy-.html\" target=\"_blank\" rel=\"noopener\">creating a simple strategy<\/a>. SMEs can get started on their strategy by viewing our demo for small businesses <a href=\"https:\/\/www.salesforce.com\/uk\/form\/demo\/demo-small-business\/?d=inc-blog-banner&amp;nc=7013y000000ZiHdAAK\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Deliver success now<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Learn how the right technology investments help you increase efficiency, improve results, and lower costs.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/uk\/campaign\/successnow\/?d=inc-blog-banner\">Start Now<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg\" class=\"attachment-full size-full\" alt=\"og-image-success-now-1280x720-uk\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg 1280w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/og-image-success-now-1280x720-uk.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Optimising productivity is critical for SME success. Read on to see how small innovations can lead to big gains.<\/p>\n","protected":false},"author":1,"featured_media":1266,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"aa0aea3ff6d0481ca0136236fb19a481","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[48,32,33],"sf_content_type":[],"coauthors":[16],"class_list":["post-1264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-innovation","sf_topic-small-business","sf_topic-startups"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Small businesses think big: How innovation drives productivity - Salesforce<\/title>\n<meta name=\"description\" content=\"Optimising productivity is critical for SME success. Read on to see how small innovations can lead to big gains.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Link Between Productivity and Innovation\" \/>\n<meta property=\"og:description\" content=\"Optimising productivity is critical for SME success. Read on to see how small innovations can lead to big gains.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-04T20:40:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-23T14:06:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/productivity-innovation-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Salesforce UK\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce UK\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/image\/33c8591ac1216f9740d1866229926a3e\"}],\"headline\":\"The Link Between Productivity and Innovation\",\"datePublished\":\"2023-09-04T20:40:24+00:00\",\"dateModified\":\"2024-02-23T14:06:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\"},\"wordCount\":999,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/productivity-innovation-1.png\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\",\"url\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/\",\"name\":\"Small businesses think big: How innovation drives productivity - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/innovation-drives-productivity\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/productivity-innovation-1.png\",\"datePublished\":\"2023-09-04T20:40:24+00:00\",\"dateModified\":\"2024-02-23T14:06:36+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"Optimising productivity is critical for SME success. 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