{"id":13044,"date":"2025-12-16T16:55:34","date_gmt":"2025-12-16T16:55:34","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13044"},"modified":"2025-12-16T16:55:36","modified_gmt":"2025-12-16T16:55:36","slug":"unlock-growth-digital-labour","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/unlock-growth-digital-labour\/","title":{"rendered":"The 7 Skills Your Business Needs to Grow With Digital Labour"},"content":{"rendered":"\n<p>Digital labour offers a whole new model for growth for UK businesses, thanks in part to the advances in agentic AI.<\/p>\n\n\n\n<p>It\u2019s not hard to see why. With this the technology, organisations can deploy fully autonomous AI agents that act, decide and drive positive outcomes 24\/7 without human handholding.<\/p>\n\n\n\n<p>Digital labour means humans and agents working together to drive success, with benefits from dramatic productivity gains to significantly happier customers.&nbsp;<\/p>\n\n\n\n<p>The <a href=\"http:\/\/ts-roi-calculator\/?d=701ed00000CewW1AAJ&amp;nc=701ed00000CeqK5AAJ&amp;utm_source=guardiannews.com&amp;utm_medium=lead_buy&amp;utm_campaign=emea_gb_cross-cloud_cross-industry&amp;utm_content=all-segments_nl-csuite-all-agf-3pa-csuite-guardian_701ed00000CewW1AAJ_english_ai-agents-roi-calculator\" target=\"_blank\" rel=\"noreferrer noopener\">ROI <\/a>could be enormous. AI is set to have a monumental economic impact in the UK, with projections suggesting a market of over<a href=\"http:\/\/www.salesforce.com\/news\/press-releases\/2024\/06\/06\/ai-center-london?d=701ed00000CewW3AAJ&amp;nc=701ed00000CeqK7AAJ&amp;utm_source=guardiannews.com&amp;utm_medium=lead_buy&amp;utm_campaign=emea_gb_cross-cloud_cross-industry&amp;utm_content=all-segments_nl-csuite-all-agf-3pa-csuite-guardian_701ed00000CewW3AAJ_english_ai-center-london\" target=\"_blank\" rel=\"noreferrer noopener\"> US$1 trillion by 2035<\/a>.\u00a0<\/p>\n\n\n\n<p>The UK is one of the best places to realise this AI opportunity. According to Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/12\/Salesforce-UK-AI-Readiness-Index.pdf?d=701ed00000CewVvAAJ&amp;nc=701ed00000CeqJzAAJ&amp;utm_source=guardiannews.com&amp;utm_medium=lead_buy&amp;utm_campaign=emea_gb_cross-cloud_cross-industry&amp;utm_content=all-segments_nl-csuite-all-agf-3pa-csuite-guardian_701ed00000CewVvAAJ_english_salesforce-uk-ai-readiness-index-pdf\" target=\"_blank\" rel=\"noreferrer noopener\">UK AI Readiness Index<\/a>, the country is largely ahead of many other countries when it comes to the ability to adopt, deploy and integrate AI, scoring above the G7 average.<\/p>\n\n\n\n<p>But adapting to digital labour in the workforce isn\u2019t straightforward. We must consider everything from compliance and risk management to people, processes, culture and organisational structure.&nbsp;<\/p>\n\n\n\n<p>In the months ahead, helping people adopt new ways of working \u2013 and ultimately addressing resistance to change \u2013 will be paramount<\/p>\n\n\n\n<p>Each business\u2019 success will depend on equipping people with the tools and knowledge they need to use AI agents confidently to redefine business processes. Here are seven must-have skills in your business for realising growth with digital labour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-one-understanding-agentic-ai\"><strong>Skill one: Understanding agentic AI<\/strong><\/h2>\n\n\n\n<p>It sounds simple, but developing a foundational grasp of AI \u2013 and specifically agentic AI \u2013 makes it much easier to work with.\u00a0 Start with the <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">definition of agentic AI<\/a>, including how it differs from previous forms of the technology, as well as the process agents follow to solve complex problems.<\/p>\n\n\n\n<p>From there, it\u2019s much easier to see what AI agents can and can\u2019t do \u2013 and the ways they will support and augment (rather than replace) human workers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-two-data-literacy\"><strong>Skill two: Data literacy<\/strong><\/h2>\n\n\n\n<p>Being data literate simply means understanding the basics of how data is structured and how it\u2019s used. Realistically, it\u2019s a skill almost everyone should master today \u2013 whether for their professional lives or at home.&nbsp;<\/p>\n\n\n\n<p>AI is only ever as good as the data it accesses, so understanding that data is vital for using and interpreting AI outputs. We should all learn about different types of data, how it\u2019s gathered and interpretation methods, such as spotting trends and asking questions.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-three-prompt-engineering-nbsp\"><strong>Skill three: Prompt engineering&nbsp;<\/strong><\/h2>\n\n\n\n<p>Prompt engineering \u2013 otherwise known as conversational design \u2013 is like having a chat with AI. These systems work best when given clear instructions \u2013 and asked questions in the right way. That means clearly defining what\u2019s needed, providing context and setting boundaries.<\/p>\n\n\n\n<p>Understanding how prompt engineering works is powerful for every employee, no matter how technical their role.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-four-judging-the-credibility-of-an-answer\"><strong>Skill four: Judging the credibility of an answer<\/strong><\/h2>\n\n\n\n<p>AI can\u2019t always be trusted at face value \u2013 and sometimes the challenge is unpicking information that sounds convincing, but isn\u2019t entirely accurate. For digital labour to succeed, humans must learn how to assess the relevance and accuracy of outputs, as well as identifying potential biases. This is critical thinking in action.<\/p>\n\n\n\n<p>AI can do great things. Knowing how to evaluate responses critically, verify facts and stay aware of possible inaccuracies will ensure that people make informed, confident decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-five-knowing-what-ai-is-for\"><strong>Skill five: Knowing what AI is for<\/strong><\/h2>\n\n\n\n<p>Digital labour is about getting the best out of people \u2013 and AI isn\u2019t the answer to every challenge. It\u2019s in the repetitive, time-consuming and data-heavy business processes that AI shines, and where agents will have a critical role to play.&nbsp;<\/p>\n\n\n\n<p>That means employees today need the skills to know which business processes can be redefined with agentic AI versus those that aren\u2019t ready yet.&nbsp;<\/p>\n\n\n\n<p>For example, deploying AI agents to respond to data-driven customer queries \u2013&nbsp; like order modifications or technical troubleshooting \u2013 while ensuring the right processes are in place to escalate when human intervention is needed.&nbsp;<\/p>\n\n\n\n<p>As we look at the next wave of business transformation, teams must <a href=\"https:\/\/www.salesforce.com\/uk\/agentforce\/use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\">understand what AI is good at<\/a> \u2013 and what it\u2019s not good at. Then it will be easier to assign away the busy work and redesign processes to focus on higher value activities.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-six-adaptability-and-ongoing-learning\"><strong>Skill six: Adaptability and ongoing learning<\/strong><\/h2>\n\n\n\n<p>One of the most important skills for working in a changing workplace is adaptability. Agentic AI &#8211; and all other technology \u2013 is always evolving. It\u2019s up to all of us to be flexible and continuously upskill to keep pace, using the resources on offer from employers as well as external training. This kind of growth mindset and lifelong learning has benefits throughout our careers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-skill-seven-ethical-judgement\"><strong>Skill seven: Ethical judgement<\/strong><\/h2>\n\n\n\n<p>Ethics must never be an afterthought when it comes to AI. Every system is built by humans and influenced by their biases. How and where AI is used is also incredibly important. It\u2019s critical that every person using the technology understands its ethical implications \u2013 and can make ongoing decisions on how to use it responsibly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sharing-the-benefits-of-digital-labour-nbsp\"><strong>Sharing the benefits of digital labour&nbsp;<\/strong><\/h2>\n\n\n\n<p>Employees, as much as businesses, can benefit significantly from digital labour. By design, agentic AI can take on the mundane, repetitive tasks that humans are less good at \u2013 and free them up to complete higher value, more rewarding work.<\/p>\n\n\n\n<p>Change is almost always unsettling. But by upskilling and educating the workforce on what AI actually does and how to use it today, we can help to show its true value \u2013 in augmenting human potential, and making work better for everyone.<\/p>\n\n\n\n<p>As business leaders, it\u2019s up to us to deliver on the promise and benefits of AI, provide the training needed and create a positive new model for the UK workforce.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital labour offers a whole new model for growth for UK businesses, thanks in part to the advances in agentic AI. It\u2019s not hard to see why. With this the technology, organisations can&hellip;<\/p>\n","protected":false},"author":288,"featured_media":13045,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"69418df678dc74b4838e4d35","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[251,542],"sf_content_type":[437],"coauthors":[558],"class_list":["post-13044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-ai","sf_topic-digital-labour","sf_content_type-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 7 Skills Your Business Needs to Grow With Digital Labour - Salesforce<\/title>\n<meta name=\"description\" content=\"Digital labour offers a whole new model for growth for UK businesses, thanks in part to the advances in agentic AI. It\u2019s not hard to see why. With this Learn the skills needed to unlock growth in your business with digital labour and agentic AI\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/unlock-growth-digital-labour\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 7 Skills Your Business Needs to Grow With Digital Labour\" \/>\n<meta property=\"og:description\" content=\"Digital labour offers a whole new model for growth for UK businesses, thanks in part to the advances in agentic AI. It\u2019s not hard to see why. 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