{"id":13585,"date":"2026-08-13T10:01:33","date_gmt":"2026-08-13T10:01:33","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13585"},"modified":"2026-08-14T08:05:48","modified_gmt":"2026-08-14T08:05:48","slug":"agentic-ai-and-the-human-advantage","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/","title":{"rendered":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/woTlXLd61s4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Leaders need to build AI Manifestos with a business touch, not a technology touch<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Roberto Galdo, CPO Merkle DACH<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fagentic-ai-and-the-human-advantage%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Agentic%20AI%20and%20the%20Human%20Advantage%3A%20How%20People%20%2B%20AI%20Will%20Shape%20the%20Future%20of%20Customer%20Success\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Agentic%20AI%20and%20the%20Human%20Advantage%3A%20How%20People%20%2B%20AI%20Will%20Shape%20the%20Future%20of%20Customer%20Success&#038;url=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fagentic-ai-and-the-human-advantage%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewbox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fagentic-ai-and-the-human-advantage%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success\" https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">In this Salesforce Spotlight episode, Vanessa Gentile sits down with Roberto Galdo, Chief Performance Officer at Merkle DACH where he leads customer success strategy and helps organizations achieve measurable business outcomes and maximize the value of AI and digital transformation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Highlights from this episode:<\/strong><br>\u2705 How AI is transforming the relationship between technology and people<br>\u2705 What it means for customer success<br>\u2705 How organizations can create trust and value in the age of autonomous agents<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Now available on Spotify, Youtube and Apple Podcasts.<\/strong><\/p>\n\n\n<aside class=\"contextual-driver has-text-align-left\">\n\t<header>\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tBecome and Agentic Enterprise\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Discover how your teams can build, deploy, and manage AI agents at scale with Agentforce.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/eu\/agentforce\/demos\/overview?nc=701ed000015gZ2oAAE\" target=\"_blank\">\n\t\t\t\t<span>Watch Demo<\/span>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 14 10\"><path d=\"M13.92 5.38a1 1 0 0 0 0-.76.9.9 0 0 0-.17-.26.3.3 0 0 0 0-.07l-4-4a1 1 0 0 0-1.46 1.42L10.59 4H1.07a1 1 0 0 0 0 2h9.52l-2.3 2.29a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l4-4a.3.3 0 0 0 0-.07.9.9 0 0 0 .21-.26\" \/><\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-bar-chart\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/eu\/blog\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/eu\/blog\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/eu\/blog\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@1x.png\"\n\t\talt=\"Illustration of bar-chart\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n","protected":false},"excerpt":{"rendered":"<p>In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH<\/p>\n","protected":false},"author":757,"featured_media":13586,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"123455667787899905043212","post_meta_title":"","ai_synopsis":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"sf_topic":[269],"sf_content_type":[437],"coauthors":[137],"class_list":["post-13585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-podcasts","sf_content_type-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success - Salesforce<\/title>\n<meta name=\"description\" content=\"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success\" \/>\n<meta property=\"og:description\" content=\"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-13T10:01:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-14T08:05:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"432\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vanessa Gentile\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vanessa Gentile\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/\"},\"author\":[{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#\\\/schema\\\/person\\\/image\\\/7b9b615e298266bad991e23d4af9f27c\"}],\"headline\":\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success\",\"datePublished\":\"2026-08-13T10:01:33+00:00\",\"dateModified\":\"2026-08-14T08:05:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/\"},\"wordCount\":122,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/\",\"name\":\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success - Salesforce\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg\",\"datePublished\":\"2026-08-13T10:01:33+00:00\",\"dateModified\":\"2026-08-14T08:05:48+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#\\\/schema\\\/person\\\/64bbb846e28b1895079dea5d640dc7fc\"},\"description\":\"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg\",\"width\":768,\"height\":432,\"caption\":\"roberto galdo spotlight podcast\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/agentic-ai-and-the-human-advantage\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#\\\/schema\\\/person\\\/image\\\/7b9b615e298266bad991e23d4af9f27c\",\"name\":\"Vanessa Gentile\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/#\\\/schema\\\/person\\\/image\\\/5f9a0a5a424a92b9958f8bcb80ad4b92\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2025\\\/08\\\/TheFotoLoft-100-e1755007707265.jpg?w=150&h=150&crop=1\",\"contentUrl\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2025\\\/08\\\/TheFotoLoft-100-e1755007707265.jpg?w=150&h=150&crop=1\",\"width\":150,\"height\":150,\"caption\":\"Vanessa Gentile\"},\"description\":\"Head of Marketing at Salesforce Switzerland and Golden Hoodie (\u201921). Founder, Bring Women Back to Work. Tech diversity advocate, keynote speaker, and podcast host spotlighting how AI + data become trusted customer experiences. Writes on AI marketing, CX, inclusive leadership, and skills-based hiring.\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/eu\\\/blog\\\/author\\\/vanessa-gentile\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success - Salesforce","description":"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/","og_locale":"en_GB","og_type":"article","og_title":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success","og_description":"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH","og_url":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/","og_site_name":"Salesforce","article_published_time":"2026-08-13T10:01:33+00:00","article_modified_time":"2026-08-14T08:05:48+00:00","og_image":[{"width":768,"height":432,"url":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","type":"image\/jpeg"}],"author":"Vanessa Gentile","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Vanessa Gentile","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/image\/7b9b615e298266bad991e23d4af9f27c"}],"headline":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success","datePublished":"2026-08-13T10:01:33+00:00","dateModified":"2026-08-14T08:05:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/"},"wordCount":122,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/","url":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/","name":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","datePublished":"2026-08-13T10:01:33+00:00","dateModified":"2026-08-14T08:05:48+00:00","author":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/64bbb846e28b1895079dea5d640dc7fc"},"description":"In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#primaryimage","url":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","contentUrl":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","width":768,"height":432,"caption":"roberto galdo spotlight podcast"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/eu\/blog\/agentic-ai-and-the-human-advantage\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/eu\/blog\/"},{"@type":"ListItem","position":2,"name":"Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/eu\/blog\/#website","url":"https:\/\/www.salesforce.com\/eu\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/eu\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/image\/7b9b615e298266bad991e23d4af9f27c","name":"Vanessa Gentile","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.salesforce.com\/eu\/blog\/#\/schema\/person\/image\/5f9a0a5a424a92b9958f8bcb80ad4b92","url":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2025\/08\/TheFotoLoft-100-e1755007707265.jpg?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2025\/08\/TheFotoLoft-100-e1755007707265.jpg?w=150&h=150&crop=1","width":150,"height":150,"caption":"Vanessa Gentile"},"description":"Head of Marketing at Salesforce Switzerland and Golden Hoodie (\u201921). Founder, Bring Women Back to Work. Tech diversity advocate, keynote speaker, and podcast host spotlighting how AI + data become trusted customer experiences. Writes on AI marketing, CX, inclusive leadership, and skills-based hiring.","url":"https:\/\/www.salesforce.com\/eu\/blog\/author\/vanessa-gentile\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2026\/08\/pod-agentforce-2-speakers-blog-card-768x432-1.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/eu\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/posts\/13585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/users\/757"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/comments?post=13585"}],"version-history":[{"count":2,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/posts\/13585\/revisions"}],"predecessor-version":[{"id":13588,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/posts\/13585\/revisions\/13588"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/media\/13586"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/media?parent=13585"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/sf_topic?post=13585"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/sf_content_type?post=13585"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/eu\/blog\/wp-json\/wp\/v2\/coauthors?post=13585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}