{"id":1489,"date":"2021-09-16T20:44:00","date_gmt":"2023-09-04T20:44:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1489"},"modified":"2023-11-23T16:31:22","modified_gmt":"2023-11-23T16:31:22","slug":"digital-pension-solution","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/digital-pension-solution\/","title":{"rendered":"Capgemini\u2019s Digital Pension Solution Revolutionises the Dutch Market"},"content":{"rendered":"\n

The pension market in the Netherlands is facing new challenges. The needs of consumers, employers, and pension administrators are changing. Legislative changes and the need for innovation mean that expectations are moving towards self-service and more personalised services. And pension fund technology had some catching up to do. <\/p>\n\n\n\n

Global digital technology and consulting leader Capgemini<\/a>, a Salesforce strategic partner, introduced a digital pension solution to the market. We learned more about the solution and how it has already benefited its first user \u2013 retail pension fund Pensioenfonds Detailhandel<\/a>.<\/p>\n\n\n\n

The need for a digital pension solution<\/b><\/h2>\n\n\n\n

In the Netherlands, pension legislation<\/a> is constantly changing. There are plans to switch \u2018defined benefits pensions\u2019 to \u2018defined contributions pensions\u2019 by 2027. On top of this, Dutch consumer expectations are higher than ever. Businesses in the pensions industry must innovate to keep up. Advancements in pension fund technology are a crucial part of the industry\u2019s future success.<\/p>\n\n\n\n

Karima Chraa, Business Analyst and Pension Fund Board Member at Capgemini, explained why self-service is key to keeping pension participants satisfied. <\/p>\n\n\n\n

\u201cHere in Holland, people are starting to want to know more about their money,\u201d she said. \u201cThey want to know exactly what they have and what their options are, and being able to log in and see what\u2019s there gives them the control they demand.”<\/p>\n\n\n\n

Times have moved on from the days when people were happy for their employers to manage their pensions. They would wait and see what money they received when they reached retirement age. And it\u2019s not just the advancement of digital transformation. New generations have different expectations<\/a>. <\/p>\n\n\n

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Nowadays people are more digital in all aspects of life.They don\u2019t want to have to fill in papers, go to the printer, scan paperwork \u2013 they require the speed and ease of digital service.<\/p>\nKarima Chraa<\/cite><\/blockquote>\n\n