{"id":219,"date":"2022-05-06T20:26:00","date_gmt":"2023-09-04T20:26:14","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=219"},"modified":"2023-10-25T11:46:52","modified_gmt":"2023-10-25T11:46:52","slug":"digital-finance","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/digital-finance\/","title":{"rendered":"Get Ahead in Digital Finance with a Scalable Platform"},"content":{"rendered":"\n<p>Digital finance can help companies identify and prevent fraud faster. But it\u2019s also caused a lot of issues over the last decade. In recent years, banks have been penalised for allowing rogue transactions resulting in hefty fines. As a result, financial legislation has tightened requirements internationally. <\/p>\n\n\n\n<p>So how can banks comply with these new regulations? A data-driven, <a href=\"https:\/\/www.salesforce.com\/eu\/solutions\/industries\/financial-services\/overview\/\">scalable digital platform<\/a> can be key to greater security and simpler compliance. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-to-know-your-customers-in-the-digital-financial-world\"><b>Get to know your customers in the digital financial world<\/b><\/h2>\n\n\n\n<p>With greater globalisation, financial transactions have become increasingly complex. And digital finance has further exacerbated this. The automation of financial transactions and the rise of cryptocurrencies make the financial world more vulnerable to fraud and money laundering. Nowadays, criminals can conduct their disruptive activities remotely and anonymously. <\/p>\n\n\n\n<p>Given this digital environment, it\u2019s more important than ever to know your customers. Is the customer who they say they are? What is their pattern of normal financial behaviour? <\/p>\n\n\n\n<p>\u201cInformation is often fragmented across various bank departments,\u201d says Erwin Boeren, Industry Solutions Lead Banking at Salesforce. \u201cWith increasing pressure from regulatory bodies, extra people are often hired to cross-check files, but this is a laborious task and can be done differently.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-consolidate-data-for-a-centralised-view-of-your-customers\"><b>Consolidate data for a centralised view of your customers<\/b><\/h2>\n\n\n\n<p>A secure process begins with the careful onboarding of new customers. Can their identity be established by carrying out the correct checks? <\/p>\n\n\n\n<p>\u201cYou can largely automate the verification process, for example by creating links from your systems direct to the Chamber of Commerce,\u201d explains Boeren. But the real challenge lies in what happens next with their financial dealings, as Boeren explains, \u201cIf something that might indicate suspicious behaviour is going on, such as a customer claiming to run a single retail store but maintaining a network of private limited companies, can you reveal it quickly enough? The problem is often that individual indicators of unusual or suspicious behaviour are identified by different departments within the bank, but fail to create a holistic picture.\u201d<\/p>\n\n\n\n<p>For example, if the bank\u2019s sales department has a view of the customer that does not correspond to the risk and compliance department\u2019s view, there is possibly something wrong. But frequently, these departments don\u2019t have the visibility to make the connection. <\/p>\n\n\n\n<p>\u201cBy bringing data sources together on a single, scalable platform, you can keep an eye on customers more easily throughout their entire lifecycle at the bank,\u201d says Boeren. \u201cIf transactions over time indicate suspicious behaviour, you may decide to adjust the customer\u2019s risk profile and increase checks to confirm a pattern.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strengthen-your-services-with-integrated-digital-finance\"><b>Strengthen your services with integrated digital finance<\/b><\/h2>\n\n\n\n<p>A <a href=\"https:\/\/www.salesforce.com\/eu\/products\/\">centralised view<\/a> of the customer not only reduces the risk of malicious practices escaping your attention. It also contributes to the relationship between the customer and the bank. <\/p>\n\n\n\n<p>\u201cWhen you can see the direction an entrepreneur is taking, you can update your marketing accordingly to improve the quality of service,\u201d adds Boeren. <\/p>\n\n\n\n<p>For example, take <a href=\"https:\/\/www.salesforce.com\/eu\/customer-success-stories\/new10\/\">New10<\/a> \u2014 an online business loan provider and subsidiary of ABM AMRO. The fintech company was founded in 2017 with the aim of setting a new standard in business lending for SMEs by providing greater speed, transparency, and convenience. It\u2019s now a leader in digital finance. <\/p>\n\n\n\n<p>\u201cNew10 has set up its systems so that when the relevant customer data is provided, the company can quickly form a holistic customer view, and based on that, provide a definitive response to a loan request within just 15 minutes,\u201d reveals Boeren. \u201cThis kind of speed and transparency is exactly what customers want.\u201d<\/p>\n\n\n\n<p>Sales is just the beginning of the customer journey at New10. It is integrated with <a href=\"https:\/\/www.salesforce.com\/eu\/products\/service-cloud\/overview\/\">customer service<\/a> in a single, scalable platform, so all the necessary information is at agents\u2019 fingertips to help them effectively resolve customer queries and problems. The next step is to take a more personalised approach with products and services that match a customer\u2019s financial interests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-support-growth-with-a-scalable-platform\"><b>Support growth with a scalable platform<\/b><\/h2>\n\n\n\n<p>\u201cIn order to excel in the financial world at both customer service and loan provision, the technology behind the customer journey must be optimised,\u201d says Boeren. \u201cNew10 has got its processes and technology just right. With a robust and consolidated platform, fintech also has the scalability it needs to grow.\u201d<\/p>\n\n\n\n<p>With all the customer data together on a central, scalable platform as a single source of truth, it\u2019s also much easier for regulatory bodies to check it \u2014 you just have to give them access.<\/p>\n\n\n\n<p>To find out more about trends in the financial services industry during the pandemic and uncover other insights from 2,800 managers about changing customer needs, download our <a href=\"https:\/\/www.salesforce.com\/eu\/form\/industries\/financial-services\/trends-in-financial-services-report\/\">Trends in Financial Services report.<\/a> <span id=\"authorRoot\" path=\"\/content\/blogs\/eu\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find out how digital finance and a scalable platform can help prevent fraudulent behaviour and strengthen customer relationships.<\/p>\n","protected":false},"author":1,"featured_media":221,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"d3ea53b192b049e9a65c330637f03bc9","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[1,18,3],"sf_content_type":[],"coauthors":[31],"class_list":["post-219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation","sf_topic-financial-services","sf_topic-thought-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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