{"id":2283,"date":"2022-11-14T20:56:00","date_gmt":"2023-09-04T20:56:41","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2283"},"modified":"2023-10-13T19:35:18","modified_gmt":"2023-10-13T19:35:18","slug":"how-go-henry-uses-service-cloud","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/how-go-henry-uses-service-cloud\/","title":{"rendered":"How GoHenry Is Taking Its Customer Service To A New Level"},"content":{"rendered":"\n

For GoHenry, Great Customer Service Starts in the Cloud<\/b><\/h2>\n\n\n\n

It\u2019s no secret that offering a great customer experience is more important than ever. In fact, 93% of companies view their customer experience as a differentiator<\/a>. With so many businesses focused on providing exceptional experiences, it can be hard to keep up with expectations, let alone stand out in the crowd.<\/p>\n\n\n\n

This was just one of the challenges that GoHenry<\/a> faced in 2012 when the kid-centric FinTech was founded by Louise Hill and two others after a conversation with some parents at a youth football match. It\u2019s unlikely that, while navigating London traffic on the morning of the match, they realised they were also starting a journey that would take them around the world, connect them with millions of parents and kids, and smash equity crowdfunding records by generating over \u00a34 million on Crowdcube in 2016 \u2013 before doing it again and raising another \u00a36 million in 2018.<\/p>\n\n\n\n

But despite its unusual birthplace, GoHenry was born with the same goal as many successful businesses: to tackle a problem no one else was addressing.<\/p>\n\n\n\n

Making money real: How GoHenry is connecting with millions of kids<\/b><\/h2>\n\n\n\n

GoHenry offers a pre-paid card for children between the ages of 6 and 18. But more than that, it offers a way for kids to responsibly manage their finances, and for parents to have oversight and control over their children\u2019s online behaviour. \u201cYou have kids now who are able to go online and potentially access services that they shouldn’t be accessing,\u201d, says Ruth Vero, Head of Operations at GoHenry. \u201cGoHenry has a chip in the card, which means that if a product or a service is for an adult, they won’t be able to access it.\u201d<\/p>\n\n\n\n

Just as importantly, GoHenry helps prevent expensive accidental purchases of things like apps and games, while teaching kids how to be good with money. Children can earn funds by completing tasks or through a regular weekly allowance while honing healthy habits for earning, saving, spending and giving. Crucially, it\u2019s all under the purview of the parents.<\/p>\n\n\n\n

The utility of an educational tool and financial instrument for kids is evident. What\u2019s surprising is that it didn\u2019t already exist. In fact, when GoHenry entered the space, it created the space \u2013 and had to prepare to scale up quickly in the face of massive growth.<\/p>\n\n\n\n