{"id":2699,"date":"2022-10-18T21:02:00","date_gmt":"2023-09-04T21:02:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=2699"},"modified":"2023-10-21T17:45:32","modified_gmt":"2023-10-21T17:45:32","slug":"to-build-bridges-with-data-you-must-build-bridges-to-data","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/to-build-bridges-with-data-you-must-build-bridges-to-data\/","title":{"rendered":"To Build Bridges with Data, You Must First Build Bridges to Data"},"content":{"rendered":"\n<p>The majority of business leaders today recognise and want to harness the power of data. But only about a third of the workforce feel empowered to do so in their day-to-day life. There! That\u2019s the gap, that\u2019s a wrap. Empower your workforce and job done. Blog done. But wait. Of course, it\u2019s not as simple as that. Let me share a secret: <b>the data gap is not just a single gap. It\u2019s a whole bunch of gaps of varying shapes and sizes. <\/b>Let\u2019s have a look at some prominent examples to understand what businesses are dealing with \u2013 and how to start building bridges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gap 1: From expectation to reality<\/h2>\n\n\n\n<p>There is still a common misconception that with enough data you\u2019ll be able to solve all your problems. This falls way short of the mark. In fact, <b>31% of executives in a recent global YouGov survey report they have too much data, while 54% cite the lack of understanding of data as a major barrier to evolving their business conversations.<\/b><\/p>\n\n\n\n<p>The solution is not a simple one. Beyond shifting the general perception to a more realistic view, there are<b> technological challenges to master, organisational hurdles to overcome, and a workforce to empower.<\/b> To succeed you need: to collect what data you need and give your people the data they need &#8211; in a way that is useful to them.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>31% of executives admit they have too much data.<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new 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\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=To%20Build%20Bridges%20with%20Data%2C%20You%20Must%20First%20Build%20Bridges%20to%20Data&#038;url=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fto-build-bridges-with-data-you-must-build-bridges-to-data%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new 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Bridges to Data\" https:\/\/www.salesforce.com\/eu\/blog\/to-build-bridges-with-data-you-must-build-bridges-to-data\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>54% cite the lack of understanding of data as a major barrier.<\/p>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fto-build-bridges-with-data-you-must-build-bridges-to-data%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=To%20Build%20Bridges%20with%20Data%2C%20You%20Must%20First%20Build%20Bridges%20to%20Data\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=To%20Build%20Bridges%20with%20Data%2C%20You%20Must%20First%20Build%20Bridges%20to%20Data&#038;url=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fto-build-bridges-with-data-you-must-build-bridges-to-data%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Feu%2Fblog%2Fto-build-bridges-with-data-you-must-build-bridges-to-data%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"To Build Bridges with Data, You Must First Build Bridges to Data\" https:\/\/www.salesforce.com\/eu\/blog\/to-build-bridges-with-data-you-must-build-bridges-to-data\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Make every person a data person<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Empower everyone to put data at the heart of every conversation and decision with Tableau and Slack.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/products\/analytics\/overview\/?d=inc-blog-banner\">Learn More<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"432\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/11\/tableau-crm-analytics-overview-desktop-732x432-1.png\" class=\"attachment-full size-full\" alt=\"tableau-crm-analytics-overview\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/11\/tableau-crm-analytics-overview-desktop-732x432-1.png 732w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/11\/tableau-crm-analytics-overview-desktop-732x432-1.png?w=300&amp;h=177 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2022\/11\/tableau-crm-analytics-overview-desktop-732x432-1.png?w=150&amp;h=89 150w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Gap 2: From silo to silo<\/b><\/h2>\n\n\n\n<p>Have you ever tried to get your contacts database from one email program to another? Then you already know that data simply does not equal data. It is collected, generated, and stored in almost as many ways and formats as there are systems and devices that collect, generate, and store it. But it&#8217;s not just systems and devices: <b>53% of executives in the previously mentioned survey said COVID-19 revealed gaps in information sharing between teams<\/b>.<\/p>\n\n\n\n<p><b>The challenge is to bring data from all these systems and devices together \u2013 and to create a big picture that doesn\u2019t lose detail at any given level.<\/b> You&#8217;ll also have to get all your teams on board so they work from the same source of truth. Only then can you generate insights that are not limited to the frame of reference of one device, system or department.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Gap 3: From data steward to business user<\/b><\/h2>\n\n\n\n<p>To build this bridge, you need data experts who know what data to collect, how to store it, how to access it and keep it safe. Ideally, they know everything there is to know about the data your organisation has available and the systems it is stored in. This does not necessarily make them best placed to make business decisions based on that data. For that, you need experts who know what the data is about. Whether it\u2019s management looking to successfully steer strategy or a frontline worker trying to have the best possible customer interaction \u2013 <b>data can truly drive value when used to make better decisions by those doing the actual work<\/b>.<\/p>\n\n\n\n<p>Yet, <b>34% of the surveyed business leaders report a lack of trust in data as a barrier to success. And 48% say making data accessible to non-data-savvy people is important for decision-making<\/b>. Business users need to be able to interpret and &#8211; crucially &#8211; trust the data they are working with to have confident conversations and make confident decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Gap 4: From data democratisation to governance and security<\/b><\/h2>\n\n\n\n<p>Trust has to work both ways. <b>Organisations providing employees with access to confidential data need to ensure that data is being used responsibly.<\/b> After all, much of that data is entrusted to an organisation by its customers. And providing employees access warrants a number of precautions, especially in a business environment.<\/p>\n\n\n\n<p>In restricting access, however, organisations run the risk of missing out on valuable insights and keeping business-critical information locked away in silos. After all, <b>47% of business executives say opening conversations up to people who are closest to the topic &#8211; like staff from the manufacturing floor or retail store &#8211; improves the quality of business discussions.<\/b> There is definitely a tightrope to walk between reaping the benefits of democratised data and keeping your data secure.<\/p>\n\n\n\n<p>No wonder then, that organisations struggle to find success in an ever more data-driven world. The sheer ubiquity of data makes bridging all these gaps a daunting task. <b>And, while it may be relatively easy to bridge one gap by itself, to end up with a single big bridge spanning the chasm between data and actionable insight requires careful planning.<\/b><\/p>\n\n\n\n<p><b>Where are you on your data journey? Have you started building bridges already, or are you just dipping a toe? <\/b>In part two of &#8220;Mind the (data) gap&#8221;, we&#8217;ll look at some examples from organisations that are already successful bridge builders. In the meantime, why not take a few minutes to assess your data gaps? <\/p>\n\n\n\n<p><b>Tableau gives your whole team an analytics platform that makes it easy to dive deep into the data, find insights, and drive your business forward. <\/b><a href=\"https:\/\/www.salesforce.com\/eu\/products\/analytics\/overview\/\" target=\"_blank\" rel=\"noopener\">Learn more about Tableau<\/a><b>. <\/b><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Visualise opportunities hiding in your data<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Tableau helps you see new ways to connect with customers on a deeper level. Gain valuable insights as you manage and monitor your business in real time.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/eu\/products\/analytics\/overview\/?d=inc-blog-banner\">Learn More<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"320\" src=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/Tableau20Cloud.png\" class=\"attachment-full size-full\" alt=\"Tableau Cloud\" srcset=\"https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/Tableau20Cloud.png 500w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/Tableau20Cloud.png?w=300&amp;h=192 300w, https:\/\/www.salesforce.com\/eu\/blog\/wp-content\/uploads\/sites\/14\/2023\/09\/Tableau20Cloud.png?w=150&amp;h=96 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Data gaps must be identified and bridged to harness the power of data in your business. Begin your data journey with examples from industry.<\/p>\n","protected":false},"author":1,"featured_media":2701,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[11,237],"sf_content_type":[],"coauthors":[26],"class_list":["post-2699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-data-culture","sf_topic-customer-data-platform"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Identify and bridge data gaps in your business - Salesforce<\/title>\n<meta name=\"description\" content=\"Data gaps must be identified and bridged to harness the power of data in your business. 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